Quote:
Originally Posted by hrag Please tell us here about the wiring problem you faced with the 4x4 system. |
Here is the mail i wrote to Tata execs with the related details --
Sub: Pitiful quality assurance from Tata could have put my life in danger
My name is YYY and i was one of the first buyers to buy the new 2.2 Safari EX 4X4 at launch time last year (Concorde Motors -- Hyderabad). I have since had niggling issues with the vehicle that i have overlooked to date. But with the recent event with this vehicle over last weekend i am appalled by the Quality assurance of Tata and the poor reliability of your flagship product --
On Saturday afternoon (25th April 08) i was on my way home when i decided to engage 4H on a unpaved portion of the road. Within 100 mtrs of my engaging 4H there was a loud noise from under the driver seat area and the vehicle came to a sudden halt. The vehicle was dead as a doornail, no display at all in the console and no power even for the central locking.
After a long toil i managed to get help from one of the Tata dealers -- Malik who sent a vehicle to tow my car. These people hoisted the vehicle and found that electrical cables had gotten caught in the 4WD system and hence the vehicle lost all power and came to a halt. I have taken multiple pictures of the vehicles underbelly to capture this state of failure.
This is not the first time that i have engaged 4H, but this is probably the first time since the vehicle came back from retro fitment that was applied to my vehicle by Concorde Motors a few weeks back suo moto. I am thanking my stars that i did not plan any serious off-roading at the time of this failure and was luckily on plain surface. If this had happened during any more challenging situation i would have put my life and that of my family in grave danger.
Further to this since Saturday there has been no communication from Malik cars. Upon my repeated follow up i have now been informed that the car was sent by Malik to Concorde Motors without consulting with me first. As if that were not enough no one from Concorde bothered to get in touch with me and inform me about the current status and the plan of action. Upon my checking with Concorde they have now told me that they have not even bothered to examine the car till now.
On the whole i am disillusioned by your quality in both in terms of Production and post delivery service and maintenance that too for your flagship product. I hope you take this matter seriously and get back to me on how and why such a failure could have transpired and what i as a customer can expect from you to correct this situation and reinstate my confidence in Tata products which as of now is totally shaken and as things stand i would be hesitant in recommending a Tata product to anyone. (if you so require i can email the photographs of the failure to you on request)
FYI the vehicle no is DDD (regd in the name of XYZ.) and the vehicle is now with Concorde Motors Hyderabad. |