Just to update this thread after 7500 kms and second service.
The car, a magnesium grey SDE, is exactly four-and-a-half months old now. With approximately 7200 kms on the odo and the possibility of a relaxed weekend in the near future being remote, I decided to go for the 7500 km second service on 23 August.
While I did not have any specific problems with my first service, anti-rust treatment etc etc at Vivek Auto, Mathura Road, I did experience a lack of interest or commitment there. I was unable to pinpoint the problem, but I wasn't satisfied. From PUG and the experience of members like Red MM340's, I thought I could try Samyak Motors.
Samyak Motors (now called Elegant Cars) did not figure in the Fiat website as an A.S.C. It was confirmed by the Manager Customer Relations at Fiat India , Mr Mangesh Kodalkar, by e-mail, that Elegant Cars was an A.S.C. phamilyman confirmed the same after a discussion with Mr Khurana who owns four Fiats including a Petra D and a Mint White MJD. Done!!
23 Aug, Saturday. 09.30 am: A 16 km drive to Samyak seemed longer than the 6 kms to Vivek but it was worth it. Despite being a relatively smaller Service Center than Vivek, the difference is behaviour was immediately apparent. Workshop Manager, Mr O.P. Sharma is a pro-active gentleman who met me within 5 minutes of the Service Advisor meeting me within seconds of my arrival. He supervised the details on the job card and ordered a test drive. For a change, the mechanic who did the test drive did not drive it as if it was a Test Abuse of the car. My job card was checked and the car went in for service. I followed, not being the type who would sit in the customer lounge.
Somebody mentioned that the level of cleanliness and orderliness in a workshop is a reflection of the quality of work. While I do not agree with it fully, I must say it gives a better impression that your car is in safe hands.The workshop was spotlessly clean, well-lit and all tools were in place. No spillage, oil leaks, no water anywhere. Cleaner was doing the rounds with a mop at the same frequency as that of McDonald's. Ok, I am exaggerating now.
Five minutes into the Servicing and the bubble seemed to burst. Mr Sharma comes and says:
"I am sorry, we had four Oil Filters of the MJD in stock about 10-15 days ago. They have been used. The other five or six I have ordered are still not here." A person at Vivek would have said the same thing with a most nonchalant shrug, as if its not their fault, but that of Fiat or Tata or whosoever. Mr Sharma was the first person I met who seemed actually apologetic.
"We can't do the oil change today. We'll do everything else. As soon as I get the oil filters, I will send somebody to pick up your car from the house or office and do the oil change and send it back." I didn't know whether it was good or bad. If four oil filters had been consumed faster than predicted, then atleast I did own an as rare and endangered a species of a car as I thought I did. They seemed apologetic and genuine.
So I decided to shrug it off and wait till they got the oil filter. My Boss doesn't feel that servicing a car deserves a holiday, so it would have to be a weekend. It's a different story that he gets his WagonR serviced at Automobile Kashyap, a service center of BMW, Land Rover and a dealer for VW, ever since we designed some structures for them!!
Rest of the servicing went smoothly. General checks, Tyre Rotation and Alignment, bit of oiling and greasing on the doors, cleaning the disc brake pads, top-up of the coolant, cleaning the air-filter etc went off well. The mechanics seemed knowledgeable, except the classic error of mixing up the tyres at wheel rotation. Thank God I was keeping track. Vehicles was washed and cleaned throughly and quality of washing was at par. Before lunch, at 12.30 pm, the car was ready. Good, all the servicing except oil and oil filter change within 3 hours! I started the engine and drove off, mentally decided what to rate the Service Center.
Vivek Auto, IMO, did not deserve more than 5/10. They were worse than the local garage, K J Anthony, who did my accident repair work quite well. And they had taken two hours more than Elegant Cars to do less work. Except for the oil filter issue, I was satisfied. So I thought they to wait till that issue was resolved before rating them.
4.30 p.m., my mobile phone rings. It's the workshop manager, Mr Sharma. "
Sir, we thought you would have to wait for too long for the oil filters. I got one from Vivek Auto for you. You can come for the oil change right now, or tomorrow. I will get it done on the same job card as well. Less formalities so that you waste less time." Vivek Auto is 20-odd kilometres from Elegant. I was impressed!!
24 Aug, Sunday. 12.00 noon: Damn, I was late. There was a long line up at Elegant, typical of a Sunday. I would have to wait till evening for just an oil change. I stopped the car, walked into Mr Sharma's office and met him. Within seconds my car was whisked away in front of some other waiting customers who glared at me! I tried to soften them with some pleasantries. Meanwhile, I was watching the car out of the corner of my eyes. 15 minutes later, Mr Sharma escorted me to the billing office for processing my bill. I came down and looked at my watch. 25 minutes. Wow! When I reach downstairs, my car is not there. Its being washed again. Complimentary!
The car is running fine. I have done a 150 km drive after the Service today. The engine's ticking sweetly after the oil change (although its the second oil change!). The bill for the entire service (only consumables- oil filter, oil and coolant) is about Rs 1,600/-, and it was washed twice. I am happy man, atleast so far.
Elegant Cars gets 7.5 / 10. Definitely recommended for Fiat owners in Delhi, who are not pampered like Maruti or Hyundai for choices. I wish them all the best when they re-open their Tata-Fiat sales dealership in a month or so.
The big question is whether things are looking up for the average Palio owner and especially for the MJD owner. If you look at Elegant Cars, the answer is yes.
Perhaps that's why Elegant Cars doesn't figure in the list of ASCs on the Fiat website.
P.S. If you are a customer of Prime Honda at Vaishali, then you can see your cars being cleaned and readied for delivery at the workshop of Elegant Cars. The wonderful Honda Sales is using the poor Fiat A.S.S. What you get is not what you see, always. I saw atleast 5 brand new Hondas being readied, including one new Civic Sports with white alloy wheels.