3/10/08 - Went to Harpreet Ford Gurgaon to take a test drive of the Fiesta 1.6S.
5/10/08 - Booked a Diamond White Ford Fiesta 1.6S. When asked about the availability, the sales person (Mr X) said that there is only one white Fiesta 1.6 S in their stock yard and that they can deliver it whenever I wanted. We wanted to take the delivery on the eve of Dusshera and communicated the same to him. Asked him if the showroom will be closed that day and he said they will be open. We also told him that we don't want the display vehicle, to which his reply was - " Sir, its already booked, we can't give it."
6/10/08 - 7/10/08 - Exchanged a few phone calls with Mr X regarding the documents required and some other maintainence and warranty related issue.
8/10/08 - Called up Mr X to know the status of the vehicle. He said it will reach the Gurgaon showroom by evening and the PDI would be done today itself and I can collect it tomorrow (9/10/08) by 11 AM. He also asked me to fax a copy of the DD.
- Received a call from him in the afternoon to inform me that the car has left the stockyard.
- He called up again after sometime to inform me that the dealership will be closed tomorrow, so you can collect the car today itself. I refused saying that I had already said when I wanted the car and that he should have told me earlier that they won't be working on the 9th. Then he came up with a solution, a really bright one I must say. He said - " Sir, you can come and inspect the car today in the evening ( after 6 PM), take the documents alongwith you and then come in the morning and take the car. Only me and office boy will be there as it will be a holiday and you won't be able to buy any accessories." I said I won't be taking the documents with me and neither will I sign anything, I can come and just inspect the car but the final inspection will be on 9th morning as many defects goes unnoticed in the evening.
- Was going to the dealership when my mobile rang, asked wifey to pick up as I was driving. It was Mr X again, he asked if it was ok if he got the car delivered to my house in the morning. I asked my wife to tell him that we are on our way to the showroom only and we will discuss it there.
- Reached the showroom around 6.30 PM. Saw my white 1.6 S standing near the showroom window, adorned with red ribbon (seriously hate those).
- As soon as i entered the showroom, I realized that the White 1.6S display car has disappeared, asked Mr X if he has given me the display car. He just refused saying that it has been delivered to someone earlier and that your car has come from the stockyard today itself. I felt there is something wrong somewhere, cursed myself for not noting down the chassis number of the display vehicle, went outside and saw the ODO reading, it was 58 kms., even the display car had the same ODO reading i.e 58 kms., then I went to the left door and checked the wing mirror, the display car's mirror had a very light scratch (almost invisible), it was on this car also. Then I asked him why there is no plastic cover on my seats, to which his reply was - "Sirrrr, this is 1.6 S, it does not come with plastic covers."!! For the ODO reading, he said that all the cars have almost same reading, since they come from the same yard. I asked him to show me another car which has got exactly 58 kms on the ODO, I still have to see one as Mr X was not able to show me such a piece. I checked the reading of another SXI and it was 32 kms. This guy kept on declining that its the display car and finally when I said that I want to meet the Sales Manager and that I will email the whole incidence to the MD of Ford India as well as post it on team BHP, he called the Sales Manager.
- Initially the sales manager said that its not a display car but after sometime she did accept that it is and then apologized for whatever the sales person said. I refused to take the car and asked for a refund or to give me another car by tomorrow. Since according to them its not available in their stock right now, it will take around 10-12 days. Then she offered me a perfume and Ganesh idol
which I refused. Finally after much discussion and apologies, I settled for a complimentary body care package (for the car, not me) worth Rs.7473/-. I will be inspecting the car in the afternoon before taking the delivery.
Only thing that put me off was the constant lying on the part of the sales person (Mr X). Had he accepted the truth earlier, I would have taken the car.