Guys,
I Got my linea MJD E+ (flemingo Red) yesterday (w/o RTO passing). I guess the dealer wanted to stick to the promised deadline of 2nd week of March. Today morning the dealer has picked my vehicle for RTO passing so by evening I'll get my vehicle with RTO passing. I'll post the pictures today/tomorrow evening.
Let me share with you my experience so far. The whole experience has been a mixed bag with lows and real highs. I have not really updated the forum of my experiences so far with Linea booking so please bear my long post
.
TD and Booking Experience:
I was already sold to Linea for her looks it was just a matter of Color and Engine option. On 14th Jan I took first TD of Linea. The sales woman was very good although for some queries she had to get help from seniors sales guys. Then I took second TD on 17th Jan. I was totally in love with Linea (my whole family for that matter
). I booked MJD E+ Red color on 17th Jan with B U Bhandari, Pune with booking amount of 50K. I was told by the sales woman that I would get the vehicle within 3-4 weeks.
Waiting Period:
I was waiting like a little kid all through that long wait period. Initially I was not updated or informed well. After 4 weeks I asked the sales lady on my vehicle's status. She could not provide answers to my satisfaction but surprisingly I got a call from Dealer's GM saying E+ deliveries are taking more time and FIAT is sending email and letter to all the waiting customers. So sure enough I got the letter from FIAT next day apologizing for the delay. The new time line promised was 2nd week of March. I was very disappointed but I wondered 'HECK..I waited for this beauty for more than a year, lets stretch wait for some more days'. Then I got busy with my office work (I figured that is the best way to keep your hyper excitement under check). Then came March, still no word from the dealer. So finally I got crazy when 1st week was over and I called up sales manager of the dealer. To my surprise that fellow turned out to be excellent helper. He was very supportive and did not hide anything from me. He was quickly onto my case and I was updated twice a day from that day on. I was like 'Is that really happening to me?". The next day I wrote to FIAT India about my case (thro' their website form) and to my utter surprise, within couple of hours GM of the dealer called me. He told me that he received call from FIAT about my complaint and they have sorted out matter regarding the delay. I was promoted to the top of the waiting list . I was promised the delivery of Linea on/before 15th March. The last week of waiting period was very busy.
Last Leg of Wait Period:
On 12th march, I was informed that my vehicle is in the stock yard. Meanwhile I got my own insurance done (saved about 4.6K on it) and I was allowed to do PDI at their service centre (thats where dealer does his own PDI) I was fortunate enough to witness the closing moments of dealer PDI. Generally customers are allowed into dealer PDI section. Then I did my own PDI (which I did as per tbhp checklist, many thanks to all Tbhpians) which included short drive. Odo reading was 117Km and that too because vehicles are driven from Rajangaon location. I would request all not to miss PDI especially if you're in pune. All though PDI process I was accompanied by Sr. Service manager who was helpful enough to give me complete demo of car (That tuned out to be better demo than the one I was given during delivery). He even explained me the details of dealer PDi process. When I was satisfied with with my own PDI, the dealer went ahead with invoicing. I paid the full amount on 13 March and told them that I would pick up my vehicle on 15th March , unregistered (weekend being RTO shutdown). One funny incident that I must mention here. When I went in to pay remaining amount, sales lady who was attending me told that alloys would cost extra since they are optional even in E+. I was shocked and shattered to the death:. I actually asked her if she has gone insane. But she kept on saying that alloys would cost extra. Fortunately the nice Sales manager stepped in and resoved the matter in time. Since I almost made a scene there by then, he called me into his cabin and apologized many times for the screw up. He promised to give me many titbits as a compensation for all the headache regarding lack of communication, false information, delivery delay etc etc. I pounced on the opportunity and managed to squeeze out Linea Mats, Mud flaps, wax polish(exterior) and fabric polish(interior) at No Extra Cost. Geez that was like bonus for me. I had to thank that Stupid sales lady before leaving the showroom
D-Day : Delivery day
I reached the showroom at 11AM. Being a sunday there were very few customers so I got the full attention of the staff. The sales manager personally took me through all the process. It was uneventful compared to earlier experiences but it was smooth. I was given full demo of all things. I was kinda shocked to hear that only 1 master Key is given alongwith car and spare key can be used only for locking/unlocking the car. So I guess thats one problem with Linea users they will have to hold onto their sole key very dearly. The whole process of demo and documentation took about 2 hrs and I was explained all the things properly. They even told me to come back for more detailed demo of Blue and Me. I got all the documents except a few since RTO passing was not done.
I must ask exisiting Linea users couple of things
1. Do you really get only one master Key and one spare slave key?
2. Did you get Extended Warranty and debit note later (By couerier)?
3. Music System warranty comes seperate or is included in the FIAT's warranty?
I finally did Pooja and drove the beauty home. Since I did not get the RTO passing done, I had to head straight to home. so could not really drive the vehicle for long period.
Initial Impressions:
The vehicle is a beauty. In city acceleration is very good. I agree that outright acceleration is not so good but hell who cares when you're pampered by this beauty?. The interior is very good and even during my short drive to home I had many curious heads turning to get the good look at Linea. I'll post detailed review once I get my vehicle after RTO passing. so stay tuned...
And thanks for having patience to through this longish post. I wanted to let everybody know about the whole process.