24th April 2009, 12:35
| #76 | |||
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This is what my thought processes are right now - I'll use regular unleaded till my car has done first 1500 kms, thereafter i'll switch to premium. Anyways got my car back yday evening after bumper repairs, will post update in some time | |||
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26th April 2009, 02:01
| #77 |
| BANNED Join Date: Mar 2009 Location: Mumbai
Posts: 1,308
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| Update - Service station experience for repairs Time for update. Got my car back on thursday after change of bumper. As mentioned earlier, initially i thought I would not go for insurance claims (advised by friends) as the bumper cost on website shows rs. 2,500 only so i thought total cost would be around 3500-4000/-. however, service station advisor said the bumper could not be repaired as its plastic & needs to be changed. I always generally change the damaged items thro' insurance claims not even keep a small dent in my car. this time the imp item was the time it'll take for insurance claim process to release my car. advisor said right side fender will also need to be repaired & repainted & chrome moulding tapes on bumper may need to get changed. These chome stripes cost around rs. 5,500/- & were not in stock causing 2-4 days delay further. i showed him that it has not even hit or bent even 1 degree as the impact was very very small & did not reach there. i said check if you could do it without it as time is an imp factor. claim survey got done in 1 day & advisor said the car would be ready by next tuesday  . i was shocked & said i want it urgently. he said car will be ready by saturday but the insurance company will take 1-2 days to process the cashless option which the dealer does not have with this company. i said i'll pay right now & will claim later but get the car ready by sat. Then, 2 days travelling in cab (with around rs. 1250/- cost) made me impatient. I sent him an SMS if he can manage to repair & give back by friday. he called back & said he can understand & trying to complete everything today only (that was thursday). a very very pleasant surprise. i was continuosly in touch with him on thursday, he says car will be ready by 4-4.30 pm.then came a shocker at around 2 pm. he called & says insurance company will not able to do the re-inspection after repairs will be over by 4.30 pm & hence will not be able to deliver. I pulled some strings, spoke to the head of insurance company (I know him & other officials thro' business relations), got the surveyor agreed to do the re-inspection. I left my office around 4.30 pm & reached service station around 6.15 pm. The car was ready & was bewing washed, surveyor was expected in 10 minutes. so waited for some time & then checked the car. Everything seemed ok till I took full circle around the car. WHOA, the FIat emplem on the boot which I asked to put (someone stole it earlier) was not put! I brought it to the notice of them. the guy says its not in stock he'll do it when i come for 1st service. i said i dont want to keep the boot without emblem & it was in stock when the job card was prepared. He went inside & came out with an emblem but it was front grill emblem couldn't fit on the boot. I insisted & asked him to check again with the store. He came out with the right emblem saying its the only 1 piece left & sixed it on the boot. I got scared by seeing him fixing it. There are 2 little screws-like thingies on it which are inserted to 2 holes in the boot fixed with a little push. plus there is m-seal like glue on the backside which sticks to the body. it can be easily removed. Pray how many days it'll remain. Finally, I drove out of workshop at around 7.15 pm The repair job seemed very good till now. got impressed by the speed with which they repaired the car much before the deadline they gave. total bill was 9600-odd vs initial estimate of around 11-12k as soon as the bill generated, recd an SMS stating " your car no. xxxxxxx is repaired & is ready for delivery", understood earlier (on t-bhp) that tata has this system in place. car was washed thoroughly & even the inetriors was cleaned in front of me. in fact, i would say tata also seems to have this as a regular practice. every time i've visited the workshop, they've washed the car (couple of times even though i went there fopr the estimate not leaving the car there, still they washed it). its a very good practice /gesture gives a good effect on the customer. overall, am satisfied with the workshop, still it was only the 1st repair. reserving my comments till 1st service how they do. PS: as mentioned earlier in this thread, an exe from the other dealer is coming tomorrow to my place for a Blue n Me issue for which I sent a mail to fiat. the followup from this other dealer for deputing his exe was top class. 2 days back I told him that i won't be able to take car to their workshop & he said he'll send someone on sunday. I was not expecting someone to come without reminder but then recd a call from him today eve that someone is coming tomorrow (sunday). Good going Fiat-Tata. this is the way to go. Exceed customer's expectations & you've got a Winner product (Linea) in your hand |
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26th April 2009, 02:49
| #78 |
| BHPian | |
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26th April 2009, 09:07
| #79 |
| Senior - BHPian  Join Date: Apr 2009 Location: Chennai
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27th April 2009, 01:47
| #80 |
| BANNED Join Date: Mar 2009 Location: Mumbai
Posts: 1,308
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27th April 2009, 03:30
| #81 |
| BANNED Join Date: Mar 2009 Location: Mumbai
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27th April 2009, 06:23
| #82 |
| Senior - BHPian Join Date: Apr 2009 Location: Chennai
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27th April 2009, 10:44
| #83 |
| BHPian  Join Date: May 2008 Location: Mumbai
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| @Vahan, The Car looks as fresh as new after the repairs  By any chance are you travelling daily via the Eastern Express Highway, as i have seen the same color Linea with a Stolen FIAT Logo. |
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27th April 2009, 11:06
| #84 | |
| BANNED Join Date: Mar 2009 Location: Mumbai
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| Quote:
I travel daily via Western Express Highway | |
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27th April 2009, 12:05
| #85 | |
| BHPian  Join Date: Jan 2009 Location: Ahmedabad
Posts: 121
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| Blue&Me Phone Guide Quote:
I posted this in one of the thread. Check your mobile phone with this guide listing all compatible phones with How Tos. Please visit Fiat Blue&me | |
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29th April 2009, 12:12
| #86 | |
| BANNED Join Date: Mar 2009 Location: Mumbai
Posts: 1,308
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| Update Quote:
Also calling all Linea Owners - Is SMS reader working in your car? with which handset? 3 points, on updates as below:
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29th April 2009, 14:05
| #87 | |
| BHPian  Join Date: Nov 2008 Location: 0.1933333, 32.58333
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| Quote:
Regarding your other issues, I think a saperate thread for Linea problems has to be opened. I had problems with the Accelarator Sensor, now that problem is fixed. I will have a detailed review on my thread, since I have covered 2.8K now. Last edited by downsouth : 29th April 2009 at 14:09. | |
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29th April 2009, 17:31
| #88 |
| Senior - BHPian Join Date: Apr 2009 Location: Chennai
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29th April 2009, 20:47
| #89 |
| BHPian Join Date: Jan 2009 Location: Hyderabad
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29th April 2009, 21:29
| #90 |
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