Update:
The car is 2 years old now as i had bought the car on Apr-22-2009. The car crossed 30k kms right on its birthday. Planned for service a week earlier as i didnt want any hassles for last minute blunders. This time i didnt want to leave the car at concorde ambattur which was its regular service centre for the past 2 years. They have made too much of blunders with my car and i was not ready to send my car again for their experiments. So called up Mr.Mangesh a week earlier and voiced my concerns. He responded well and said he will try to arrange service at some other place this time.
I didnt want to go staright to VST or TAFE and give them the car as i wanted them to know the history of all the harrowing experience i have suffered. So i wanted to go through proper channel so that i dont deserve stepmotherly treatment from a different TASS.
Mr. rajasekar ( fiat chennai service head) responded back in a hour saying Mangesh had told him to take over. He said he will arrange it and call me. i told him my main purpose of the 3rd free service was not only general service but to have the A?C kit retro upgrade and CSC change.
He got to me back saying the kit was not available with TAFE and is due to come in a week and he will arrange for service on monday. Got a call from him the next day saying he has arranged the kits at VST ( wow what a follow up i never expected this). I was happy as i have been told a hundred times to shift my base to VST by AKS Karthik.
An hour later i was got a call from mr.kribakar from VST who is a SA. He told me that he got the enquiry from Mr.Charles the CRM of VST who has been briefed by Mr. Rajasekar. i was told that the service slots were full and my car will be taken up on saturday for service. I was asked to leave the car for the same on saturday morning at VST workshop at anna salai.
Saturday:
Went there by 9 sharp and called the SA. He was already there. After brief introduction and chit chat ( blah blah from team-bhp and teamfiat) got to work. told him my requisites and A/C and CSC change. He had already done his home work. since i had left the car two days after 2 years of purchase the warranty period was over ( his home work paid off) and so he had logged my car for service two days earlier so that he can claim it in warranty
)
. I was told that car will be ready on that evening or on monday. so after reassurance i left the TASS
Saturday evening i got a update that all the necessary work was underway and car will be available only on monday as they need further time to do some more work since sunday was a holiday
monday:
Got a call about 3 pm saying the car was ready for delivery and the renumeration for service was 4500/-approx . i was smiling as i remembered shelling close to 7-8k bucks for my 3rd service for santro. told the SA that i will not be able to come tonight with my work commitments. so told him that i will come on tuesday morning at 9 to pick up the car.
Today ( tuesday)
Reached by 9 AM and called the SA and he was present there and told me to wait at customer lounge till he makes thye bill ready and get the car out of the work shop. In another 15 minutes he came and took me to his desk and started explaining all the jobs done with job card and the bill., ( another smile as this has never been done at concorde in recent times). after answering all the queries addressed to my satisfaction i was told to pay the bill which i paid. (Picture enclosed). Saw my car gleaming in the hot sun, interior washed and dressed and tyre cleaned and as good as new. Was told to take a test drive which i refused as it was getting late for work. Told him that i will drive it and check up when i drive out.
He gave me a cup of tea and escorted me out. He gave me a customer feedback form which i gave him 10/10. He told me that if i find any of my problem not addressed i can bring it back anytime in a week to get it re addressed.
drove out................
Post service:
Rattles gone. A/C is Chill now and is great for the summer, though i am able to hear a hum of the a/c inside the cabin little more. I havent checked other things. will report back as and when i drive the car in a couple of days
Things to do as a birthday present for my car this weekend
1. K&N filter upgrade ( can some one tell me where i can install in a reliable outlet)
2. Bulb upgrade , This week for sure
3. Interior and surface refinement at 3M probably next week
Quote:
Originally Posted by Ace F355 Hey geeash, am just curious how are the stock Good Year tyres holding up with your red beauty? Care to throw a light on those? |
Mate, these are the pic of the tyres. just have a look and tell me what do you think??