Funny incident with NEW Honda City

highsteem · 25th April 2009, 11:51

Dude f50xj13, only a mature human being can take these things as funny incidents. Hats of to you.
I guess, we human beings mostly want a better service from others but always lack the necessary motivation when we are on the other side of the service line!! For sure, the same salves guy/service manager wants the best possisble service when he is buying something.
So only a well oiled management can make sure such incidents don't happen all the time. Going by the reputation of Honda, I don't think we can expect many more such incidents as more and more people upgrade their cars to Citys and above. Common car manufactures try your best to avoid such incidents. Do not ignore the threat of Maruty's and Hyuindai's.

S_budhiraj · 25th April 2009, 11:56

It is always the same snob attitude of Honda dealers and executives every time you complain about some. I think they should charge premium on their cars for the "Premium attitude" not for the products and services.

Still one should be pleased enough to say that incidents are not big enough as compared to harish's.

Honda products are reliable and great enough to be bought. It is just the attitude of the managment which regards to be changed.

Chillout · 25th April 2009, 12:14

Well, I think there is a fundamental issue with After Sales Service in India. People are only interested in selling a product, *** does not exist or is of very poor quality.

There may be a few exceptions, but trust me, majority of them would fall in the Not Satisfied category.

I can think of only 2 reasons for this kind of attitude. Population and monopoly.

Again this is a generic comment and not specific to cars *** alone.

condor · 25th April 2009, 12:30

Quote:

f50xj13

: HOWEVER NOW I AM PLANNING TO SEND THIS CHEQUE ACROSS TO THE MD OF HONDA SIEL INDIA WITH A LETTER EXPLAINING THE SEQUENCE OF EVENTS AND REQUESTING HIM TO DONATE THAT AMOUNT TO HIS FAVOURITE CHARITY.

Spice up that letter with as much details (dates, events) & send it across. Should be fun.

Quote:

f50xj13

: ... and best part yet : only the right side bulb lights up : Honda Explanation : We follow global standards which say a left hand drive car will have its left side bulb lit and vice versa.

A fine example of Honda (dealer) Ingenuity ?

f50xj13 · 25th April 2009, 20:22

Quote:

Originally Posted by greenhorn

the way you are spamming the link for this thread all over the forum is quite unwelcome. I would rather you not do that

Quote:

Originally Posted by GTO

Honda's service levels leave a lot to be desired without a doubt. Quality is inconsistent at best. However, the allegations are not as serious as in the case of Skoda (fraud etc.).

I agree. f50xj13, do NOT SPAM the forum with useless offtopic oneliner posts.

Point taken, kindly accept apologies

trrk · 26th April 2009, 14:22

Hi,

Quote:

Originally Posted by GTO

Honda's service levels leave a lot to be desired without a doubt. Quality is inconsistent at best.

I have a NHC since Sep 2007. All the services have been from Peninsular Honda at Kochi, about 58kms from my home / shop.

Every service has been prompt and well taken care of. I have had different service advisors and am in talking acquaintance with all of them. The ladies at the reception are always courteous over phone and in person. All my services were with prior appointments.

Yesterday (25/04/2009), I went there without appointment to replace a right door mirror glass which was lost when my door mirror met with another car's door mirror. Even before the receptionist saw me in the service section, the last service advisor I had (Sujith) saw me. Told him what I needed. He finished the paper work (job card), asked me to wait. The car was handed over to me back in 25 minutes. The time taken was more as the job card had to be filled and so also the invoicing etc.

I am more than happy with their service. I have enjoyed the time I have spent there each time I take the car for service getting to know them and talking to them.

f50xj13 · 26th April 2009, 16:37

Point i wanted to make is not that of service levels, but the attitude adopted by Honda india in giving compensation for delay.
i am extremely satisfied with honda, this being my third city and second auto.

blacmagic · 26th April 2009, 16:42

it is sad that we live in a situation where incompetence is the norm, mediocrity is tolerated and excellence is pretty much unheard of.

crying shame to see great cars being sullied by crackheads. I personally would like to have a long one-on-one with the person who decided NOT to include optional alloy wheels in any trim.

f50xj13 · 26th April 2009, 19:46

Quote:

Originally Posted by blacmagic

it is sad that we live in a situation where incompetence is the norm, mediocrity is tolerated and excellence is pretty much unheard of.

crying shame to see great cars being sullied by crackheads. I personally would like to have a long one-on-one with the person who decided NOT to include optional alloy wheels in any trim.

not just alloys, i want to have a chat to the person who did not give climate control, better interiors, front fogs, small touches like lights in power window switch on all doors, front and rear lights aka indigo, steering adjustable for reach, one simple central locking button on driver side door aka esteem-vx way back in 1998.......these are some of the things i will want to ask that guy.
still hats off to honda for regularly upgrading models both as a facelift and as a new car as per schedule they have laid out during launch....which cannot be said for most of the auto companies in india.
hats off for producing some of the most exciting engines in the country.
HATS OFF FOR TREATING CUSTOMER LIKE A BHAJI WALLAH AND BARGAINING FOR REFUND DUE TO CUSTOMER...

trrk · 27th April 2009, 16:45

Hi,

Quote:

Originally Posted by f50xj13

one simple central locking button on driver side door aka esteem-vx way back in 1998

My NHC has this on the door, in front of the power window switches.

Caramelo · 27th April 2009, 17:00

ok first of all the elegance package lolz for one second i thought it was merc C class. rofl. wow ""elegance package"" lol honda.

2nd 28000 for accersories like bumper protectors? whats is in that package!

3rd honda has now really a snobby attitude. sorry saarr. sorry for delay saaar lolz. THEY REALLY DONT GIVE A S*** sorry guys its true.

4th they silently insulted you by giving you 600 rs cheque. good thing what you did. by sending that cheque and letter to honda md.

loving_alaap · 27th April 2009, 18:00

Honda too!!!

Honda services are expensive but this kind of misbehavior is not that common.

IMO its not funny, its a bad & horror experience.

Please stood by to your decision to tell the MD and all.

Best of luck.

As always, TEAM BHP will support you.

f50xj13 · 27th April 2009, 19:55

Quote:

Originally Posted by trrk

Hi,

My NHC has this on the door, in front of the power window switches.

My April 2007 NHC-CVT did not have this feature. They included this switch, one extra remote and some other things i am not sure of in the later models.
Is yours a 10th anniversary edition?
By the way I am missing the smoothness of my CVT. The AHNC is excellent but for Mumbai traffic CVT was more than enough. Dont know why Honda ditched the CVT for geared auto..

trrk · 29th April 2009, 13:29

Hi,

Quote:

Originally Posted by f50xj13

Is yours a 10th anniversary edition?
By the way I am missing the smoothness of my CVT. The AHNC is excellent but for Mumbai traffic CVT was more than enough. Dont know why Honda ditched the CVT for geared auto..

Mine is a 10th anniversary edition. But still no alloy wheels standard, which were added a few months later.

CVT is good! No idea why they changed to normal automatic.

f50xj13 · 29th April 2009, 22:16

someone told me cvt's cannot handle the increased bhp properly. however correct me if i am wrong i think some audi/volks are over 150 bhp and are cvt's.

25th April 2009, 11:51	#16
highsteem BHPian Join Date: Apr 2009 Location: Chennai Posts: 123 Thanked: 13 Times	Dude f50xj13, only a mature human being can take these things as funny incidents. Hats of to you. I guess, we human beings mostly want a better service from others but always lack the necessary motivation when we are on the other side of the service line!! For sure, the same salves guy/service manager wants the best possisble service when he is buying something. So only a well oiled management can make sure such incidents don't happen all the time. Going by the reputation of Honda, I don't think we can expect many more such incidents as more and more people upgrade their cars to Citys and above. Common car manufactures try your best to avoid such incidents. Do not ignore the threat of Maruty's and Hyuindai's.
	() Thanks

25th April 2009, 11:56	#17
S_budhiraj BHPian Join Date: Dec 2007 Location: Delhi Posts: 275 Thanked: Once	It is always the same snob attitude of Honda dealers and executives every time you complain about some. I think they should charge premium on their cars for the "Premium attitude" not for the products and services. Still one should be pleased enough to say that incidents are not big enough as compared to harish's. Honda products are reliable and great enough to be bought. It is just the attitude of the managment which regards to be changed.
	() Thanks

25th April 2009, 12:14	#18
Chillout BHPian Join Date: Apr 2009 Location: Chennai Posts: 566 Thanked: 468 Times	Well, I think there is a fundamental issue with After Sales Service in India. People are only interested in selling a product, * does not exist or is of very poor quality. There may be a few exceptions, but trust me, majority of them would fall in the Not Satisfied category. I can think of only 2 reasons for this kind of attitude. Population and monopoly. Again this is a generic comment and not specific to cars * alone.
	() Thanks

26th April 2009, 16:37	#22
f50xj13 BHPian Join Date: Sep 2005 Location: delhi Posts: 113 Thanked: Once	Point i wanted to make is not that of service levels, but the attitude adopted by Honda india in giving compensation for delay. i am extremely satisfied with honda, this being my third city and second auto.
	() Thanks

26th April 2009, 16:42	#23
blacmagic BANNED Join Date: Oct 2008 Location: Hyderabad Posts: 221 Thanked: 12 Times	it is sad that we live in a situation where incompetence is the norm, mediocrity is tolerated and excellence is pretty much unheard of. crying shame to see great cars being sullied by crackheads. I personally would like to have a long one-on-one with the person who decided NOT to include optional alloy wheels in any trim.
	() Thanks

27th April 2009, 17:00	#26
Caramelo BHPian Join Date: Nov 2008 Location: ahmedabad Posts: 769 Thanked: 16 Times	ok first of all the elegance package lolz for one second i thought it was merc C class. rofl. wow ""elegance package"" lol honda. 2nd 28000 for accersories like bumper protectors? whats is in that package! 3rd honda has now really a snobby attitude. sorry saarr. sorry for delay saaar lolz. THEY REALLY DONT GIVE A S*** sorry guys its true. 4th they silently insulted you by giving you 600 rs cheque. good thing what you did. by sending that cheque and letter to honda md. Last edited by Caramelo : 27th April 2009 at 17:04.
	() Thanks

27th April 2009, 18:00	#27
loving_alaap BHPian Join Date: Sep 2007 Location: Ahmedabad Posts: 808 Thanked: 9 Times	Honda too!!! Honda services are expensive but this kind of misbehavior is not that common. IMO its not funny, its a bad & horror experience. Please stood by to your decision to tell the MD and all. Best of luck. As always, TEAM BHP will support you.
	() Thanks

29th April 2009, 22:16	#30
f50xj13 BHPian Join Date: Sep 2005 Location: delhi Posts: 113 Thanked: Once	someone told me cvt's cannot handle the increased bhp properly. however correct me if i am wrong i think some audi/volks are over 150 bhp and are cvt's.
	() Thanks