My car crossed 13000+ K.m and this month its completing its one year.
Fixed up an appointment for service through S.A one day before and given my car for the service. the complaints were,
1. The famous Steering rattle.
2. Checking of A/C air filter for any problem with the cooling as i felt in summer time.
3. some noise which is coming out from the rear left side suspension when it goes over big humps.
The S.A listened patiently, noted down everything and introduced me to his new manager. As a procedure i repeated the same to him and he promised everything will be sorted out.
When i was talking to them i have learned that there is a person from Hyundai , Chennai came on that day for the inspection and auditing. I have asked the S.M whether i could meet him to have a 1-1 discussion.
15 min later i have granted permission to meet the Hyundai person. We had a little discussion about the problems i'm facing with the car and he noted down everything on his diary. He asked me wait for sometime so he can go through the service history of my car.
It was a nice discussion and he called up the S.M. They had a little chat and later decided to go for a test drive in my car.
I took the driving seat, Hyundai person sat on the front passenger seat and the S.M at back seat.
I was driving half way and later the Hyundai person (H.P) took charge of the wheel.We came back after the test drive and H.P told he will do everything to sort out the issues.
The same day evening i got call from A.S.S saying that they have ordered the part and the same will be arriving the next day.
The next day i have called up the S.A and he updated that the ordered part indeed arrived they will be starting the work. I was not able follow up that day as i was busy with work.
The next day i have called up and the S.A told me it has been fixed and i can have a look if i wish. I didn't want miss that opportunity and reached the A.S.S. They have shown me the part which is fixed
Its
GEAR ASSEMBLY - STEERING, Part No:565001J950
Here is how the replace part will look like
The S.A updated me that as soon as they finish the complete fittings and other normal service which is there for the 3rd service i can have test drive. I returned happily and head back to home.
The next day after noon i have received the call from A.S.S and told my car is ready for a test drive. I took time from office and reached the A.S.S. Me and S.A took out the car and i had a test drive.
I took the car to the testing track (There are lot of unpaved road in O.R.Road now a days) and very much satisfied with the results. No rattling sounds at all. The steering was smooth too.
Now that has been sorted out, I have asked the S.A whether this rattling will come back after some run? and he was just smiling. Lets see how the car progress after some run. A long trip is pending !
Returned the car back as Tire rotation and other little things to be completed. S.A told me that i can collect the car by evening.
6.30 p.m today i have reached the A.S.S again the car was ready. Its clean inside out, Checked everything, Paid the Bill and drove back home with a smile.
Here is the Break-up of charges.