Re: Feels like i'm 20 now - Hyundai i20 Asta 1.2 Today i met with a person who is passionate about his work.
Simple, calm, polite and know how do deal with a suffering/troubling customer.
As you all know i had an appointment with company authorized Hyundai Vendor person to sort out the steering rattle issue.
Reached the HASS Kalyan Nagar at 1.40 p.m , 10 minutes late as scheduled. Some famous figures from the Trident department also was present and i had a nice time especially talking with the technical head and clearing/asking my doubts.
No time wasted, we straight away head to the vehicle for a test drive. I offered the person to drive but he asked me to drive. I completed the drive and both have agreed NO RATTLES.
HASS Kalyan Nagar >> Horamavu Signal>> then a u turn , then through Kalyan Nagar BMTC depot >> HASS Kalyan Nagar.
Again after some time we test drove the car through the parallel road of HASS and came back and came back, although i felt some uncomfortable on a small patch , concluded that NO RATTLES.
We all came back to the HASS and the person asked me about roads which i felt the rattle and i have explained him the same. He checked my service history with the relevant persons in HASS.
As for a good will and also because repeated complains of me for the same he decided to change the GEAR ASSEMBLY - STEERING.
As the work was progressing every one took the lunch brake, came after lunch and i was informed that the work was done and HASS team took the car for a quick test drive.
After the HASS test drive the steering needed some minor adjustment and i was asked to test drive it. I was offered the car to my cousin brother to test drive it and found minor adjustment needed for the Steering. The wheel alignment was done after this.
The work carried out was to my satisfactory level and i have conveyed the same. Shake hands and thanks exchanged and i took the car back after a free wash.
Driving back to home didn't resulted any kind of RATTLES as i deliberately took the car to some rough patches and humps.
Tomorrow morning i have to drop my wife to her school and will give you the final feed back as the road to which leads to the school is fully rough and in this particular road last time the rattling was reappeared.
Also from the knowledge gained today,
Rattling noise is nowhere related to the car's safety. Its just a sound (irritating sound). But if you have any other problems please do check.
If the Hyundai Chennai guys are reading this, i request please give special training to your workforce for the fix provided. The Vendor person whom you have sent today will be best person who can guide them.
The next was my chit chat with the Tech guru from Trident Hyundai. I was asking him what and all feature i can activate in my stock i20. He disagreed on the DTE part as i was saying the wires are already present in the stock i20. May be i'm wrong as i don't have the Trip computer module which show the DTE to test it out.
He told me the Auto unlocking of doors when you remove the key can be activated and he done it for me. So this feature is available in our older i20's too. |