Haven't really ripped/driven the Ritz lately, but 2nd service was due @ 6 months. Odo read 4k odd km. Here's my overall experience -
Got the service date "appointment" as per my choice and car was collected at 9:30am by someone who did not know much about the Ritz's service schedule! Anyway, I had to tell him about "problems" I had noticed so far, namely a loose connection in the combination switch assembly controlling the parking lights, the ever irritating & rattling rear number plate & a graze on the front bumper thanks to Pune Rickshawalas.
An hour later, got a call from the service center to confirm the nature of the problems, which I explained yet again. Phew! I asked about oil change (although I knew it is not done till 10k), and the engineer started about something in diesel models! I had to tell him it is a K series petrol, which brought him back to his senses. Seriously,do they (not) even look under the hood??
A couple of hours and I get a call again to confirm that the combination switch is faulty and the RHS assembly for the lights needs to be replaced and the same will be done under warranty. Incidentally, I had brought this problem to their notice even at the first service, but as the switch worked when the service personnel operated it, they told me to report if any problem later. However this part is not available (isn't this ridiculouos for a new model??) in Pune and even Mumbai Sai Service workshops and needs to be ordered from Gurgaon!! At this rate, I might as well order from Japan! It's almost a week and I still haven't heard from them. When I asked if the loose connection could potentially damage the electrical system, they nonchalantly told me not to switch just parking lights but full headlights all the time (2 turns instead of 1). Talk of ingenious solutions!
They also insisted on wheel alignment & balancing as a part of the schedule even though its not completed 5k km - and charged 850 odd for it! I had also requested if they could fit a front wheel cap which had fallen off from maybe an extra/unused spare. They promptly did, but I wasn't expecting to pay 400 for that! Why, I recently bought 4 after-market 12" wheelcaps for my Zen @ 500!
Car was delivered that evening. First thing I noticed when I opened the driver door was that the floor mat was covered with wet mud! Explanation - mud in the vicinity of the washing area! I had half a mind to tell him to take back & rewash the car! Next, the front bumper scratch was so cheesily taken care off; the rubbing compound was still falling off! My 3 year old daughter could rub it in better, I'm sure. Opened and closed the hatch to hear the irritating number plate rattle. When i asked why it wasn't fixed, he said they didn't have double sided tape!!
(Sooner or later I had to bang my head!)
So disillusioned that to this day (service was a week ago) I haven't opened the car, let alone drive. I'm sure the rascals haven't even topped the coolant or inspected/adjusted the belts. The coolant I can check, but what about those things that I cannot? Obviously, they are taking customers for a ride!