Finally got my Ford Figo (Diesel) Titanium!!

iceman1 · 30th March 2010, 00:06

Hi all,
I finally took delivery of my Diamond white Ford Figo Titanium on the 25th of March(yippeee!!).Have been busy with work hence couldnt post earlier.The whole process of buying the car right from booking to taking delivery was nothing short of a roller coaster ride. Booked my car with BHAVNA FORD at Nerul,Navi Mumbai on 7th March with a booking amount of Rs 25,000. There were no test drive cars at this point and no information from the dealer in terms of price either.Thanks to Team-bhp , i had a fair idea of what the price would be and GTO's detailed test drive report helped me book the car without a test drive or price.I was promised delivery around the 14th of March or latest by Gudi padwa i.e 16th of March, although i had my apprehensions about the optimistic dates promised by the dealer. But the Sales Assistant was so sure about this and even showed me a stock list of cars available with them in different variants and different colours that i just couldnt argue with him. I booked the Titanium in Diamond white with black dashboard.Was promised free mats,mud flaps, perfume and idol. Finally the price of the figo was out on the 13th and with it began the list of excuses and reasons as to why I cant have the car by 16th and that they can only deliver by the 19th-20th. Decided to wait and watch.Called the dealer after a few days and this time i was given a delivery date of 25th. i was a bit annoyed as i was being given different stories each time i call them.Stories varied from Ford not sending them enough cars, to Ford sending them cars of their own colour choice and not the dealer's request , to the most creative one which was that the Cars were leaving the chennai plant on a container truck and that it would take another 4-5 days to reach mumbai and although they are on the truck , we still dont know what colours are being sent. This was it. I had had enough. I did not have a problem waiting for a few more days for the car but i was sick of being given a different story each time. When i said this to the SA, he said to me that he was only passing on the information to me as told to him by the management. I finally decided to meet the manager incharge and i explained to him that i need a firm and accurate answer as to when i will be recieving the car to which he said he is very unsure about that and it could be around the First week of April as he himself wasnt getting proper replies for his queries from Ford. He was very apologetic and assured me that they were trying their best. The Titanium variant especially in white was very hard to get hold of as said by him. But he offered me an alternative.HE said he has a White Titanium in stock that he had recieved that morning which ws supposedly booked by his collegue.Only problem was that it had the Coral Dashboard. He said i could have that if i wanted else wait for the one with black dash board but he could give no commitment on the date.I had to take a decision there and then.I didnt quiet like the coral dash at first hence had decided to go for the black but the uncertain waiting period was putting me off.Had a look at the coral Dash once more on the car on display.Sitting in the white car on display with the coral dash , i finally decided that i will go for it.Although i wasnt too sure about this but decided to go for it as wifey said that she actually thought it was quiet different and didnt look that bad at all. Informed the SA that i will take that car and to have the car ready by evening for me to have a look at. Went back to the dealership in the evening and the car had arrived but wasnt ready as it wasnt cleaned properly.Did some primary checks and everything seemed to be in place. The ODO showed 22kms. I was a happy man.Took down the chasis number and returned the following day with the PDI check list and everything cheked out just fine.Informed the SA that i will be taking delivery the following day i.e. 25th.Arrive at the dealership at around 2pm on the 25th and made the final payments. Completed final formalities. The car wasnt ready at this point which was a bit dissappointing and i had to ask them to get it cleaned.

Finally the car was ready for delivery at around 3pm and i was about to drive away when i noticed that the Music System lights (back lights) just would come on. Although the system worked perfectly fine, the lights simply wouldnt come on. was surprised i missed that during PDI check.By this time we had around 4-5 dealership employees hovering around the car trying different tricks but none of them seemed to work.I was heart Broken. I was asked to take delivery and that was promised that they would look into it at the earliest which i flatly refused.Finally they figured out that it was some sort of loose connection and that if you tap the dashboard right next to the glove box, the lights do come on!! I was told that they would have to open the music system and check the wiring. I was assured everything would be taken care of. I decided to go home and return after an hour.Got a call in 45 mins that the problem has been fixed.Checked the system thoroughy and was happy with it and i finally took delivery.The problem has not re surafced so far and i am hoping that it has been fixed.

The other things that were a bit upsetting was that the dealer said that the perfume and idol are not part of the deal which was clearly promised when we booked the car.I wasnt too keen on them anyway and decided not to spoil my mood over this and let this be. Then at the time of delivery, i was told that they didnt have the mud flaps in stock and they will fit it as and when they get it.Very annoying. And you should see the Quality of mats these people give out!! probabaly the cheapest one available in the market which smells really bad if the car is parked in sunlight.Absolutely ridiculous!! The other annoying thing was that these were initially meant to be freebies but by the time i got the car, i had to pay Rs 5200 for the mats,mud flaps(which i havent recieved) and 3rd year extended warranty.And this is mandatory if you want to buy a figo!!! Also , the insurance has to be purchased from the dealer and again that is mandatory as well if you want to buy a Figo!!Imagine that. however i was given the insurance at Rs 15400 instead of Rs 19000 but they flatly refused to price match HDFC's offer which was around the RS 13000 mark or even allow me buy from them direct. You can call it 'MAKING HAY WHILE THE SUN SHINES''.

Coming down to the car, it has run 250 kms so far and i am absolutely enjoying it .Much has been already said about the car so i will not go into details. Few of my observations are:-

* The boot lid has to be closed with some force to actually close it.
* Having issues pairing my iphone with the music system.I can make and recieve calls and it has picked up my contacts and all but i am having trouble playing songs from my iphone. some help on that would be great.
Also the system just cant be switched off even with the ignition keys off.Huge problem if you have kids.

Although the Buying experience has been a mixed bag of events, i think the car offers great value for money.Will to try to post some pics tomorrow.

Many thanks.

gaddiwale · 30th March 2010, 01:00

Hi, congratulations. Post some photos - both exterior as well as interior and keep us updated about your experience, performance and FE of the car. Happy driving.

Paradox · 30th March 2010, 01:03

Congratulations Iceman on your new car! May you have miles together in the coming years

Is it Petrol or Diesel? How much did OTR price come to?

And please post some pictures.

spindoc · 30th March 2010, 01:05

@iceman1, congratulations on your new acquisition! The Figo is indeed a great car for the money. What does your Figo drink - Petrol or Diesel?

I suggest you edit your post and add some line spacing. It is currently one big block of text and is a bit difficult to read / comprehend.

ph03n!x · 30th March 2010, 01:22

Post some pics, esp of the sides with the dash visible - I was not sure of the coral dash at all, in spite of the mehendi ad campaign

And ya, like others have asked, is it a 1.2 Petrol or the 1.4 Diesel?

EDIT: Oops! Forgot to say "CONGRATS MATE!!"

Monaro · 30th March 2010, 01:27

Congrats on the car and thanks for the fantastic write-up. However, the attitude of the dealer leaves a lot to be desired of. I recommend you to escalate the issue with Ford India, as this kind of black-mailing is simply not on!, you payed almost 3k more for insurance and thats quite a hit.

Utopian · 30th March 2010, 01:30

Congrats iceman1 for the Figo Titanium. Everybody seems to be going for the coral dashboard, inspite of the negative initial response on the forum.

What is still desired from your side would be the choice of heart, snaps and the initial experience with the car.
Happy motoring with the baby Ford.

Captain Slow · 30th March 2010, 01:31

wow another Figo!

congrats on your car please DO put up some pictures.
And yes is this the 1.4 or the 1.2?
Did you get any Kind of warranty or something mentioned in the user manul about the extended warranty?

Amartya · 30th March 2010, 02:38

Congratulations on your new car.
Thanks for sharing your experience. If you don't mind, I'd like to say something about your post; when you are spending so much time typing a detailed narrative, it's worthwhile to spend 15 more seconds to make the post more readable.

In your case, spacing it out using paragraphs would be ideal. There is a preview post button that lets you see what your post looks like before actually posting it, it's a neat feature, check it out.

Meanwhile, revel in your pride and joy, and keep sharing your experiences with us.

mjothi · 30th March 2010, 06:07

Congratulation iceman....

Quote:

Originally Posted by iceman1

Also , the insurance has to be purchased from the dealer and again that is mandatory as well if you want to buy a Figo!!Imagine that. however i was given the insurance at Rs 15400 instead of Rs 19000 but they flatly refused to price match HDFC's offer which was around the RS 13000 mark or even allow me buy from them direct. You can call it 'MAKING HAY WHILE THE SUN SHINES''.

Thats the whole problem with our dealers. Never think of getting customers by good service, rather force them to buy their product.

And I still wonder what are those misc charges we pay that goes hidden in the registration, road tax etc...

Those will easily fit for giving the mudflaps, carpets etc "free"

Anyway, these are common across most dealers and time for you to forget and enjoy the white beauty.

deadman · 30th March 2010, 06:23

iceman1, Congratulations on your new car.

The Diamond white Ford Figo looks awesome! Waiting for the snaps.

KiloAlpha · 30th March 2010, 06:32

Congrats iceman! Did you buy a petrol or diesel Figo? I am very curious, because I am about to put money down on a B+ segment car ...

Brix · 30th March 2010, 09:57

Congrats iceman - I'm expecting the same problems you're facing. But doing it for the little Figo.

I hope you're happy with the car.

neoonwheels · 30th March 2010, 10:05

Wow another Figo. Seems Figo rain on TBhp is on its way. Congrats bro. Upload the pics: exteriors as well as interiors.

prince_pervez · 30th March 2010, 10:07

Congrats @Iceman. The dealership expereince seemed to be a pain other than anything else. Anyway, enjoy the car. And please post some pics of the same. Drive safe!

30th March 2010, 00:06	#1
iceman1 BHPian Join Date: May 2007 Location: vashi Posts: 82 Thanked: 139 Times	Finally got my Ford Figo (Diesel) Titanium!! Hi all, I finally took delivery of my Diamond white Ford Figo Titanium on the 25th of March(yippeee!!).Have been busy with work hence couldnt post earlier.The whole process of buying the car right from booking to taking delivery was nothing short of a roller coaster ride. Booked my car with BHAVNA FORD at Nerul,Navi Mumbai on 7th March with a booking amount of Rs 25,000. There were no test drive cars at this point and no information from the dealer in terms of price either.Thanks to Team-bhp , i had a fair idea of what the price would be and GTO's detailed test drive report helped me book the car without a test drive or price.I was promised delivery around the 14th of March or latest by Gudi padwa i.e 16th of March, although i had my apprehensions about the optimistic dates promised by the dealer. But the Sales Assistant was so sure about this and even showed me a stock list of cars available with them in different variants and different colours that i just couldnt argue with him. I booked the Titanium in Diamond white with black dashboard.Was promised free mats,mud flaps, perfume and idol. Finally the price of the figo was out on the 13th and with it began the list of excuses and reasons as to why I cant have the car by 16th and that they can only deliver by the 19th-20th. Decided to wait and watch.Called the dealer after a few days and this time i was given a delivery date of 25th. i was a bit annoyed as i was being given different stories each time i call them.Stories varied from Ford not sending them enough cars, to Ford sending them cars of their own colour choice and not the dealer's request , to the most creative one which was that the Cars were leaving the chennai plant on a container truck and that it would take another 4-5 days to reach mumbai and although they are on the truck , we still dont know what colours are being sent. This was it. I had had enough. I did not have a problem waiting for a few more days for the car but i was sick of being given a different story each time. When i said this to the SA, he said to me that he was only passing on the information to me as told to him by the management. I finally decided to meet the manager incharge and i explained to him that i need a firm and accurate answer as to when i will be recieving the car to which he said he is very unsure about that and it could be around the First week of April as he himself wasnt getting proper replies for his queries from Ford. He was very apologetic and assured me that they were trying their best. The Titanium variant especially in white was very hard to get hold of as said by him. But he offered me an alternative.HE said he has a White Titanium in stock that he had recieved that morning which ws supposedly booked by his collegue.Only problem was that it had the Coral Dashboard. He said i could have that if i wanted else wait for the one with black dash board but he could give no commitment on the date.I had to take a decision there and then.I didnt quiet like the coral dash at first hence had decided to go for the black but the uncertain waiting period was putting me off.Had a look at the coral Dash once more on the car on display.Sitting in the white car on display with the coral dash , i finally decided that i will go for it.Although i wasnt too sure about this but decided to go for it as wifey said that she actually thought it was quiet different and didnt look that bad at all. Informed the SA that i will take that car and to have the car ready by evening for me to have a look at. Went back to the dealership in the evening and the car had arrived but wasnt ready as it wasnt cleaned properly.Did some primary checks and everything seemed to be in place. The ODO showed 22kms. I was a happy man.Took down the chasis number and returned the following day with the PDI check list and everything cheked out just fine.Informed the SA that i will be taking delivery the following day i.e. 25th.Arrive at the dealership at around 2pm on the 25th and made the final payments. Completed final formalities. The car wasnt ready at this point which was a bit dissappointing and i had to ask them to get it cleaned. Finally the car was ready for delivery at around 3pm and i was about to drive away when i noticed that the Music System lights (back lights) just would come on. Although the system worked perfectly fine, the lights simply wouldnt come on. was surprised i missed that during PDI check.By this time we had around 4-5 dealership employees hovering around the car trying different tricks but none of them seemed to work.I was heart Broken. I was asked to take delivery and that was promised that they would look into it at the earliest which i flatly refused.Finally they figured out that it was some sort of loose connection and that if you tap the dashboard right next to the glove box, the lights do come on!! I was told that they would have to open the music system and check the wiring. I was assured everything would be taken care of. I decided to go home and return after an hour.Got a call in 45 mins that the problem has been fixed.Checked the system thoroughy and was happy with it and i finally took delivery.The problem has not re surafced so far and i am hoping that it has been fixed. The other things that were a bit upsetting was that the dealer said that the perfume and idol are not part of the deal which was clearly promised when we booked the car.I wasnt too keen on them anyway and decided not to spoil my mood over this and let this be. Then at the time of delivery, i was told that they didnt have the mud flaps in stock and they will fit it as and when they get it.Very annoying. And you should see the Quality of mats these people give out!! probabaly the cheapest one available in the market which smells really bad if the car is parked in sunlight.Absolutely ridiculous!! The other annoying thing was that these were initially meant to be freebies but by the time i got the car, i had to pay Rs 5200 for the mats,mud flaps(which i havent recieved) and 3rd year extended warranty.And this is mandatory if you want to buy a figo!!! Also , the insurance has to be purchased from the dealer and again that is mandatory as well if you want to buy a Figo!!Imagine that. however i was given the insurance at Rs 15400 instead of Rs 19000 but they flatly refused to price match HDFC's offer which was around the RS 13000 mark or even allow me buy from them direct. You can call it 'MAKING HAY WHILE THE SUN SHINES''. Coming down to the car, it has run 250 kms so far and i am absolutely enjoying it .Much has been already said about the car so i will not go into details. Few of my observations are:- * The boot lid has to be closed with some force to actually close it. * Having issues pairing my iphone with the music system.I can make and recieve calls and it has picked up my contacts and all but i am having trouble playing songs from my iphone. some help on that would be great. Also the system just cant be switched off even with the ignition keys off.Huge problem if you have kids. Although the Buying experience has been a mixed bag of events, i think the car offers great value for money.Will to try to post some pics tomorrow. Many thanks. Last edited by Eddy : 30th March 2010 at 17:25.
	() Thanks

30th March 2010, 01:00	#2
gaddiwale BHPian Join Date: Nov 2008 Location: BANGALORE Posts: 399 Thanked: 77 Times	Hi, congratulations. Post some photos - both exterior as well as interior and keep us updated about your experience, performance and FE of the car. Happy driving.
	() Thanks

30th March 2010, 01:03	#3
Paradox BHPian Join Date: Sep 2009 Location: Bengaluru Posts: 55 Thanked: 11 Times	Congratulations Iceman on your new car! May you have miles together in the coming years Is it Petrol or Diesel? How much did OTR price come to? And please post some pictures.
	() Thanks

30th March 2010, 01:05	#4
spindoc BHPian Join Date: Apr 2007 Location: Madras Posts: 356 Thanked: 293 Times	@iceman1, congratulations on your new acquisition! The Figo is indeed a great car for the money. What does your Figo drink - Petrol or Diesel? I suggest you edit your post and add some line spacing. It is currently one big block of text and is a bit difficult to read / comprehend. Last edited by spindoc : 30th March 2010 at 01:06.
	() Thanks

30th March 2010, 01:22	#5
ph03n!x Senior - BHPian Join Date: Jun 2008 Location: Coimbatore Posts: 2,564 Thanked: 5,957 Times	Post some pics, esp of the sides with the dash visible - I was not sure of the coral dash at all, in spite of the mehendi ad campaign And ya, like others have asked, is it a 1.2 Petrol or the 1.4 Diesel? EDIT: Oops! Forgot to say "CONGRATS MATE!!" Last edited by ph03n!x : 30th March 2010 at 01:23.
	() Thanks

30th March 2010, 01:27	#6
Monaro BHPian Join Date: Jun 2007 Location: Noida Posts: 122 Thanked: 51 Times	Congrats on the car and thanks for the fantastic write-up. However, the attitude of the dealer leaves a lot to be desired of. I recommend you to escalate the issue with Ford India, as this kind of black-mailing is simply not on!, you payed almost 3k more for insurance and thats quite a hit.
	() Thanks

30th March 2010, 01:30	#7
Utopian BHPian Join Date: Feb 2010 Location: New Delhi Posts: 603 Thanked: 123 Times	Congrats iceman1 for the Figo Titanium. Everybody seems to be going for the coral dashboard, inspite of the negative initial response on the forum. What is still desired from your side would be the choice of heart, snaps and the initial experience with the car. Happy motoring with the baby Ford.
	() Thanks

30th March 2010, 01:31	#8
Captain Slow Senior - BHPian Join Date: Mar 2010 Location: Bangalore Posts: 1,548 Thanked: 1,956 Times	wow another Figo! congrats on your car please DO put up some pictures. And yes is this the 1.4 or the 1.2? Did you get any Kind of warranty or something mentioned in the user manul about the extended warranty?
	() Thanks

30th March 2010, 02:38	#9
Amartya Senior - BHPian Join Date: Mar 2008 Location: Evanston Posts: 1,748 Thanked: 736 Times	Congratulations on your new car. Thanks for sharing your experience. If you don't mind, I'd like to say something about your post; when you are spending so much time typing a detailed narrative, it's worthwhile to spend 15 more seconds to make the post more readable. In your case, spacing it out using paragraphs would be ideal. There is a preview post button that lets you see what your post looks like before actually posting it, it's a neat feature, check it out. Meanwhile, revel in your pride and joy, and keep sharing your experiences with us.
	() Thanks

30th March 2010, 06:23	#11
deadman BHPian Join Date: Sep 2006 Location: KA-20 Posts: 205 Thanked: 3 Times View My Garage	iceman1, Congratulations on your new car. The Diamond white Ford Figo looks awesome! Waiting for the snaps.
	() Thanks

30th March 2010, 06:32	#12
KiloAlpha Senior - BHPian Join Date: Mar 2010 Location: Cubicle Posts: 1,605 Thanked: 3,001 Times	Congrats iceman! Did you buy a petrol or diesel Figo? I am very curious, because I am about to put money down on a B+ segment car ...
	() Thanks

30th March 2010, 09:57	#13
Brix BHPian Join Date: Dec 2008 Location: Chennai Posts: 585 Thanked: 24 Times	Congrats iceman - I'm expecting the same problems you're facing. But doing it for the little Figo. I hope you're happy with the car.
	() Thanks

30th March 2010, 10:05	#14
neoonwheels Senior - BHPian Join Date: Aug 2005 Location: Pune Posts: 2,064 Thanked: 1,875 Times View My Garage	Wow another Figo. Seems Figo rain on TBhp is on its way. Congrats bro. Upload the pics: exteriors as well as interiors.
	() Thanks

30th March 2010, 10:07	#15
prince_pervez Senior - BHPian Join Date: Dec 2006 Location: Redwood shores, CA, USA Posts: 4,210 Thanked: 51 Times View My Garage	Congrats @Iceman. The dealership expereince seemed to be a pain other than anything else. Anyway, enjoy the car. And please post some pics of the same. Drive safe!
	() Thanks