Had a few minor niggles to be sorted out and wipers to be replaced, so I decided to give Bosch Car Service (BCS) a try. I was told that United Motors, Rajaji Nagar is the best of the lot in Bangalore. And I was really impressed with staff and person incharge over there. The knowledge is good and involvement in listening to your problems and providing solutions was something which I really liked about this place. I would definitely recommend this place to a lot of people, but unfortunately due to a series of unfortunate events my day spent at BCS ended with a very bad taste in the mouth.
Below is the set of issues I had gone to them with, and the list is done in reducing order of priority i.e. there the #1 is the most important.
1.
Scratches on windshield due to dry wiper running - I had heard of a windshield polishing job being done to fix this. So when I asked at Bosch Car service they said they do such a job.
Solution: They called in a third part vendor who is an expert in windshield related activities. Their agent came and first cleaned the glass and then applied some solution and buffed it using a rotary buffing tool. He then did the same again with some other solution. Whilst this was in process I failed to understand how this would increase the visibility and reduce the scratches.
End Result: The glass earlier just had streaks from running the wiper dry with barely a few circular scratches here and there. Now, this looked like a 10 year old windshield with so many circular scratches that I could barely see anything on the road with oncoming headlight glare. They had not worsened it, they had actually screwed the windshield.
I guess the guys who use this polish buffing thing have already so scratched windshields that they can't figure out the difference. But as a sincere advise, please stay away from any buffing treatment for the windshield.
BCS say they will use some 3M solution for fixing my windshield, but I have my doubts if anything can fix physical scratches on the glass.
2.
Vapor formation in Left Head Lamp - Again something which Bosch car service said that they fixed.
Solution: They opened up the headlamp, dried it out and then applied a sealant of some sort.
End Result : The amount of vapor definitely reduced but was not completely gone. Also it was visible that inside the indicator housing there was a lot of deposition of I don't know what. I made up my of changing the head lamp assembly in a few months. What happened next was something neither I nor BCS expected, after the full body wash, the head lamp glass developed cracks across the surface. I was again
....
BCS, has said that they would provide me with a replacement head lamp at as much discount as possible. Spoke to them yesterday, and they quoted 6.7K for the Head Lamp. I spoke to TASS and they quoted 3.9K for the Palio H/L assembly. When I told them this, they said that they will get back to me with another quote.
3.
Starting issue - For the past few days I was having a weird starting issue, morning/cold starts were fine. But if I tried starting after a short drive the engine would not crank, it would just give a click sound and nothing. After about 3-4 such tries the engine would finally come to life. I suspected it to be a battery issue as it was more than 5 years old now, but then if it was a battery issue it would have manifested itself in cold starts as well. Anyways, BCS (Bosch Car Service) said they will "try" to fix this, but cannot promise a resolution in one day.
Solution: BCS actually spent most part of their time fixing this. And fixing it they did, the Solenoid Switch was replaced.
End Result: Atleast the 1000 bucks I spent for this were not in waste, there are no further starting issues.
4.
Wiper Replacement - This was the reason why I contacted BCS in the first place, the current wipers though just about a year old were not working as desired and I wanted to have them replaced again with Bosch wipers.
Solution: Replaced and works like a charm.
5.
Brakes+Handbrakes Issue - For the past 10 days I have noticed an increase in the travel of the brake pedal and a reduction in overall braking performance. Additionally now the hand brakes were not very effective either, the hand brake lever had to be pulled up quite a bit to lock the wheels. So I suspected it is some issue with the rear brakes. BCS said they will look into this as well.
Solution: They opened up all 4 wheels and checked the discs up front and drums at the back, everything from the disc pads to the liner seemed to be order. So bleeding of the brake lines and replacement of the brake fluid was done. Hand brake cable needs replacement and hence the issue with the hand brakes, they did not have the spare for the cable so it was not done.
End Result: Nothing! Extremely minor improvement in braking, brake pedal travel is still quite a bit and braking performance is still poor.
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Here is the break-up of the bill :-
1. Windshield Glass Cleaning - 850
2. Body Washing - 200
3. Brakes Overhaul - 450
4. Brake Bleeding - 180
5. Starter Overhaul - 475
6. Head Light cleaning - 150
Parts Cost:
7. Wiper Blades - 300
8. Brake Fluid 500ml - 115
9. Solenoid Switch Assembly - 1055
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Total ->
4052
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Knowingly or Unknowingly they have botched up the two most important jobs that I had gone to them for. And as of now it seems like my wallet is going to be lighter by a few Gandhi's for no fault of mine. Still awaiting an update from BCS regarding headlight/windshield solutions.
Do you guys have inputs to share on this?
Quote:
Originally Posted by vrprabhu Here goes!
Servicing done yesterday. Got this problem noted for attention.
To be frank, we were unable to pin-point the exact cause. Opened the bonnet, and had one person inside to activate the pedal. When the cable was activated, the lever (near the engine) appeared to cause the sound.
Evening - after service - sound is gone! When I asked, was told that they oiled the pedal joints and the cable after washing, and the sound stopped!! I was also told that they have done a thorough check and there is nothing wrong with the clutch cylinders etc.
What I noticed was - the lever which was actuated by the clutch cable has some play - it moves up and down as if on a pivot. May be at certain position it causes the noise.
What is your status now? |
Sorry for the late reply, got kind of busy with other things. I still have not been able to take the second opinion regarding the clutch. Thought I would do it at the day spent in BCS, but did not want the higher priority jobs to get pushed back.
Still need to get this thing checked.