| Re: ANHC- Another New Honda City! One" H" to Another "H"
Hope this is the last post from me on the issue:
On Friday i took the car back again, thursday had called up Mr James when i heard the sound loud and clear again and again and made him hear on the phone. He told me to get it back.
It was getting frustrating as the problem was unique, it used to suddenly disappear in between as i am driving which was really weird.
We had long discussions on the phone but when i reached there(praying that it should not disappear) it was very obviously there and easily heard.
A technician was called and made to hear it and he promptly opened his mouth and uttered" Clutch Pedal.." but then stopped.
Mr James( customer relations manager) mentioned Nylon Bush to him and me,i told him the bush was changed last time and showed him the record too. He was suggesting a change in nylon bush but said we will look at what needs to be done under guidance from honda.
Well not to put my own reading of the situation, i was told to leave the car and was told they will record the sound, send the evidence to honda etc etc
I got a call in the evening that the car will NOT be ready, as i suspected as they are in talk with Honda Tech on what to do. I have got so many other things to add, but wish not to put that on a public board as it may have too many interpretations hence will stick to the facts.
I was informed on Saturday, car will be ready on sunday and when i asked what is the outcome, was told "probably" clutch pedal will be changed( which was the first thing the technician uttered too)
Well sunday i did not get the car and today i went to collect it after getting a call from them
I was told that they had recorded the evidence, video of it,and sent to honda. Even previous attempts of lubrication and bush change were told as that's what they were being told to do by honda
Finally honda told them to replace the clutch pedal assembly under warranty
Apparently this is the FIRST such case they have seen in the history of all ANHC cars sold and they are VERY curious to inspect the faulty part to know the cause.
I am given the unique distinction of having given Honda their first such case( not sure if its true) but surely first for WF Honda and first on TBHP!( that too on my FIRST new car purchase)
Took the car after a long discussion with the CR Manager and getting a couple of free gifts- small scuff on the bumper and soiled elbow rest on the front door, came back
Lets hope its closed for good, got a very nice request for feedback on this after a few days as its a most unique occurrence.
A few learnings:
Need to be patient a LOT
They will ONLY take action when they SEE the issue happen repeatedly
They will take step by step approach and not do ANYTHING other than the reco of honda
Be nice and take people into confidence and don't lose your cool
Calling One-2-One is not a bad idea but not a sure shot remedy
Will keep fingers crossed for a month but i am quite certain they have hit the nail on the head since it was something inside the clutch that i felt the noise was coming from | 
3rd December 2010, 17:52
