Re: The Small & Tall cutie. My new Honda Jazz. On a different note, I'll try and continue the discussion on the Transmission/Clutch Release noise, that I had originally posted in the Honda Jazz:Test Drive and Ownership Report Thread, on this thread instead. Easier to relate, I guess.
I gave my car for the 2nd free service on a Saturday morning (10 am) and I was told that the car will be returned to me in 4-5 hrs time. I had specifically mentioned to check the Transmission/Clutch release (T/CR) noise on the To-Do list that the driver had got along with him who had come to pickup my car.
I get a call from Honda Service @ 6 pm that they have finished on the Service but the T/CR noise was indeed present and had yet not been solved. I was asked to leave the car with them until Tuesday evening and by then the problem, in all likehood, would be solved. So I decide not to take the delivery back from the service and leave the car with them until Tuesday.
I call Honda Service @ 7 pm on Tuesday to find out if the problem had been solved and when would I get expect the car back and I was told that they have changed some Clutch release bearings but the noise has still not been corrected. Also, they had by then figured out what the problem could REALLY be and had to open the tranny to change 'some' parts. For that, they needed permission from the Honda company (since the car was still under warranty) and until they recieve official authorization from Honda they cannot open any machine parts. I was requested time until Friday.
Friday evening @ 7 pm I call up Honda service and I figure they have the authorization and they now have an IDEA as to what could be causing the noise, but unfortunately, they do not have the required parts to fix it. They have sent an official mail to the Honda company requesting parts that are needed to solve this issue, which could take 2-3 weeks depending on how soon they their order is being processed by Honda.
I demand on having the car back on that very evening as it is and have it sent back only after the part arrives.
The Jazz is sent back to me at 9 pm and to my utter disbelief has been heavily scratched and a mild dent on the driver side rear bumper. Also, the Trip meter (DTE) read 0. I remember giving the car with atleast 300-350 Rs worth of petrol in it. This got me furious and I called up the Service exec that I had been dealing with while the car was in service and trash talked him up pretty bad for what they had done to my car. Considering 3 months and not a single scratch on the cutie as opposed to 6 days of agony and a big one in the rear, I had it. Surprisingly the same thing (Car goes to service - No scratch, Car comes back after Free Service - 3 scratches) had happened on the 2nd free service on my Civic. I demanded talking to the authorities at Honda as to how their drivers handle cars at the workshop. I was put to ease only after I was confirmed that the car will be scratch free and returned to me latest by 4 pm the next evening. And that REALLY happened. I got the car back on Saturday @ 5 pm - Scratchless, Dentless and how I wanted it.
I had to send an email to Honda on this particular issue as a Service Feedback and I did it. I got a call from the Honda company after a few days confirming the status of the issue and how the problem was escalted to the proper authorities. As of today, the T/CR noise stands.
Anyways, it's been a week since the Jazz is back from the Service centre now and here's the cost break up of the 2nd 'Free' Service:
1. 10W30 Honda Genuine Engine Oil - 3.4L @ Rs. 918.05
2. 3M Consumables - Rs. 269.08
3. Washer Plug Drain - Rs. 18.98
4. 3M Anti-Corrusion Treatment (I got talked into getting this done) - Rs. 3300.
Total damage including VAT + Parts Cost + Service Tax on Labor - Rs. 4846 + Mental Torture + Tension + Agony + Questionable Honda Reliability!
And then they say, Why so Serious?! |