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Originally Posted by n.devdath Which garage is this and where is it? What has been your experience and what work has been carried out there? |
Garage name is SK Karzone in Bangalore. It is owned by Manoj Khanna and Appachu Kalichanda and is an Authorized Bosch Service Centre. It is managed by Vinay Bhat, and they have technicians for different cars. I came to know about this garage through a reliable reference in Bangalore. There were not many reviews available about this garage and they were only 1 year into bangalore operations.
The last time I went to Sireesh was for 60K paid service. As per their schedule and vehicle history, there was no need to change engine oil according to them. So it was just an inspection carried out, even though they charged me as per 60K paid service charges and made me wait till evening (I took leave from office and was waiting at Sireesh service centre). There was no issue reported before the service. However when I received my car back, reaching my apartment car parking lot, I observed coolant leaking and had to take it back to them the next day, to get it fixed. Coolant Hose clamp was not fixed properly. Absolutely they (Sireesh) don't have any means of supervision & inspection and completely rely on one person who is doing the job, who can be error prone. I escalated the service quality issue to service manager at sireesh and also to Mahindra customer care. The response made me believe that such issues have been reported many times and they are facing the challenges of no repeat customer after warranty period. Fortunately got a reference for SK Karzone.
Now I have been doing my 65K, 70K service at SK Karzone. Experience has been very good. Upon going to SK Karzone, some of the things I liked:
- You can be with the vehicle through out. Works carried out in front of your eyes (if you are interested)
- Being Bosch Centre, availability of Bosch spare parts, at reasonably lower price than Mahindra service centres. For example one pair of Bosch Front brake pads for Scorpio are sold at 1700 Rs.
- Faster turn around on work, in most cases. One of my major service at 65K Km was completed in half day duration. It included Engine oil flush and change to Synthetic, Clutch oil change, Differential oil change, brakes cleaning, oil filter change, air filter change, Full mechanical inspection, electrical check etc. I was surprised to see that all these works can be completed in half day and always MASS keep the car for full day and deliver it late in the evening.
- attention to details and interest to resolve issues.
- I realised some of the works are 'never' carried out at MASS. They don't recommend changing to Synthetic Engine oil. Even when changing the oil we don't know they are just topping up the oil or doing flushing and filling it. Clutch oil when inspected at SK, seemed like it was never changed for the last 60K kms. Changing clutch oil at SK Karzone, made a significant improvement to clutch being more light and smooth to operate. Changing the Engine Oil to Synthetic also made a leap improvement to Engine being smooth and silent now.
I will share the service details and cost in separate posts after this.
SK Karzone has now opened a branch in Navi Mumbai as well, recently.