Sorry about the late replies. I have been out on another outing to Hamsaladeevi in Andhra Pradesh.
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Originally Posted by VM1 And quite good to know about the reliability of the truck that you are experiencing. PS: I tried sending a PM to you but couldn't. Would like to know from you about the QC issues that need monitoring as you mentioned - could you PM me please? I have unfortunately had some issues with my initial ownership that has left serious reliability issues in mind. |
I have sent you a message via email. Please reply to that and we can take it offline.
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Originally Posted by Off Roadie @himavanth_m
Brilliantly executed, captured and reproduced (on this forum).
Currently viewing on cellphone with photos off but this will be among the first things I go through once I am back on land. |
Your words inspire me to take up more such drives and click better photographs.
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Originally Posted by Dreadnought Excellent travelogue. Heart warming views about our armed forces. Tata's QC and dealers need to put in a lot more, to match their robust vehicles, which are excellent value for money. |
Some of the dealers of Tata are very competent. However there are equal number of dealers who provide pathetic service.
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Originally Posted by drbones Superb travelogue Himavanth, very inspiring road
What are the cellphone networks avaliable in north east, and which network had the best signals ? What about cellphone network in Bhutan? Should we get a new local sim card or Indian sim cards work with roaming. Did you face any security issues during whole of your road trip ? Did you carry extra fuel or just filled up at every nearest fuel station ? |
Glad that you found this travelogue inspiring.
We had BSNL and Vodafone with us. BSNL has the best coverage. Vodafone was having signal only in Major towns. So BSNL is the sim card to carry during such trips
In Bhutan, you can take a prepaid card with the help of the local shop people providing their addresses to you. However, we carried recharge coupons and request the hotel owners to lend their cell phone. We used to recharge with our coupons and use their phones to make calls to India. For 50 minutes, we got about 14 to 15 minutes of talk time that way.
There were no security issues what so ever, but it is best to keep track of what is happening locally. In Butan we felt the safest. There are some concerns in Assam. We stuck to only highways with major traffic during night travel. Any unknown areas, it is best to do those drives during the day. We felt very safe on the road to Tawang because of the army presence and Army convous continuously driving through out. However, the drive to Tawang should not be attempted during night just because of the pathetic road conditions.
During the entire trip, we never carried fuel. There are fuel stations at every 200 to 300 Kms, through out Bhutan. There are atleast 4 fuel stations between Tezpur and Tawang which is 330 KMs. So we kept refueling at every fuel station and never required to carry extra fuel. However, I would always recommend to carry atleast 15 litres of extra fuel for those dicey situations.
Horror Show with Tata Service center and 24x7 Translines Odissa
Our Horn stopped working and we reached
Shree Bharath Motors, Tata Service center at 6 20 PM in Balasore, Odissa. To our surprise,
the Service center did not allow our vehicle for inspection. They did not give us the Managers name. The manager was not available
. They did not provide any contact numbers. The did not even allow us to go into service center. This was absolutely horrible for us.
I want this service center to be shut down.
I am very very angry with them. They did not even allow us inside their premises. None of their service advisers or mechanics were available at 6 20 PM on a weekday. What an alarming service these guys provided. Even while typing this post, I am just very very angry and want to do something about it.
The security person was outright rude.
Then we called up the 24x7 translines to provide support.
This came as a second shock. The 24x7 translines is absolutely useless in Odissa. There is no mechanic that they would send us. To my horror again, these people had the audacity to tell me that horn not functioning is not an emergency and that I should not be bothered even when I mentioned that I would need to travel another 1500 odd kms before my final destination. I have a question to 24x7 TATA translines, when you people said that our horn not working is not an emergency, what do you mean? Should I have a horrible accident and then only you will consider the situation an emergency? .
That is why I got even more angry towards the end and I lost my cool. We waited there for 2 hours with this drama. Sometimes the service center guys hang up the phone, causing me to repeat the story atleast 10 times. By that time I lost cool after about 1.5 hours and started asking f
or a complaint number which they refused to give seeing me angry. They just kept transferring the call to different departments and I had to repeat the story again.
For any Tata people seing this, there are two complaint numbers
Complaint Number: 1-16545119410 This was given from the gates of Shree Bharat motors who refused to allow me into the showroom at 6 20 PM on a weekday
There was a second complaint in
Tezpur to which I got another horrible reply.
The mechanic is not lifting up the phone and they promised to call me back which never came. However this issue was small, so did not pursue further
This complaint number is
1-16528418497 for any reference.
Both are to 24x7 Translines.
After all the drama, I started going at snails pace on the look out for a local garage to replace the horn (We have checked the relays and fuses and they were fine). And suddenly at one place a car just came towards me and I had to get off the road as I could not horn, causing me to go into a ditch in panic. This might have caused some impact on suspension and the horrible time I went through.
Finally we found a local mechanic and the issue was some wiring problem. So they cut the original horn wire, and gave a direct connection to the horn. I have mentioned this to my original service center in Hyderabad and they said warranty would not be void because of this.
So coming back to the point.
For all the members of team-bhp, what should my next steps be?
My life was in danger because of these two people and how should I handle it. And how do I reclaim these damages? Due to lack of horn, I had to go slow, causing me to loose time and me going into the ditch.
I have already lodged a complaint against the 24x7 translines for which I have not heard a reply and I will follow up with them.
Also I want TATA motors to take action on Shree Bharat motors in Balasore, and I want to know the best way to do it.