[Sahil]

A lot has been said and done about tire damages, sidewall bulges,etc which land up in nothing but arguments with your tire shop and manufacturer's personnel.

Post your experiences on the after sales service of your tires and lets find out which company delivers the most hassle free experience.

After all a tire is meant to provide peace of mind in every way.

[GTO]

Fortunately, never had the need to claim for any tyres. However, and more relevant to your opening post, isn't after-sales dependant more on your dealer than the tyre brand?

[Tejas@perioimpl]

Had pirellis in my safari and earlier in my gypsy... never had a complain...Ever! Great ride and no sound! Super grip.

Had a problem with dunlop SP9000 once. Damaged sidewall noticed on day 2. Dealer took it back but dunlop refused to exchange it saying that the dealer damaged it during fitment. Dealer exchanged it at his own cost and has stopped selling with dunlop since. This is two years ago and i know the dealer pretty well and he told me that dunlop are the worst when it comes to warrantee issues.

[Sahil]

Originally Posted by GTO

Fortunately, never had the need to claim for any tyres. However, and more relevant to your opening post, isn't after-sales dependant more on your dealer than the tyre brand?

From previous threads it seems like most dealers shy away from replacing the tire and claiming any responsibilty on behalf of the company.One has to contact the manufacturer to get his/her claim.
The main reason being the dealers are not empowered enough by most manufacturer to handle claims.Tire companies that do let the dealers take decisions and give prompt replacements would be winners in this poll.

[D.V.R]

My SX4 came fitted with JK Vectra's,at about 2500km the front tyre got burst.My M.A.S.S gave me a new tyre with out any arguments or anything.Dont know whether it was Maruti or JK who replaced it.

[Nikhilb2008]

Originally Posted by GTO

Fortunately, never had the need to claim for any tyres. However, and more relevant to your opening post, isn't after-sales dependant more on your dealer than the tyre brand?

Nope. As dealers we are just the intermediaries. As a special case we may give the replacement even if the company rejects it, but this will be at OUR cost and not the company's cost. If the company rejects a claim, then nothing can be done.

@Sahil --- I would say Falken. Maybe because it is still unknown in the market or whatever, but they are a little too lenient in giving replacements. I have seen so many cases where there is obvious damage to the tyre caused by hitting a pot hole and the company still gives a replacement free of cost!

[vaseem]

Originally Posted by GTO

Fortunately, never had the need to claim for any tyres. However, and more relevant to your opening post, isn't after-sales dependant more on your dealer than the tyre brand?

+1

Good dealers will go great lengths to keep customers happy and at times even replace / repair at no cost.

regards

Vaseem

[iraghava]

Almost all companies are terrible in this department unless they are selling a tyre with the commitment that we'll replace it anyway no matter how it was damaged (Yes, there have been such schemes from companies).

[tadukuttan]

Have never managed to convince any tire company to give a claim, even when tires burst with no obvious side wall impact marks. The "warranty" offered by Indian tire companies is useless, from my experience.

If I could buy tires in grey, that would be the best option. At least you don't spend money on a useless warranty.

[mithun]

Tyre cos provide warranties for 1 year max. Is that right ?

[iraghava]

No, warranty can go up to 3 to 5 years too.

[kiren]

Looks like Apollo has been missed out.

I got a claim from Goodyear for my NCT5 without any questions asked. Where as Apollo i had to argue for getting it cleared. Both cases was due to a bulge on the side walls.