47000 km up on my XUV700: DEF tank sensor failure, awesome service

They first thoroughly checked the DEF tank by draining the remaining DEF fluid, and then filling it up again to check if the meter changed.

BHPian wadewilson recently shared this with other enthusiasts:

47,000 km update of my XUV700:

DEF tank was not updating for a few months and had constantly stayed at 36% despite me filling up about 16 Litres during last service. I told this to the mechanic who thought that perhaps it would auto reset once I drive it for a few kms (after the refill of DEF). Unconvinced, I had them take the car to the CoTek who diagnosed the car and tried to reset the DEF metre through his laptop. The process however failed and then he tried to use another software to diagnose the DEF tank and then informed me that - the sensor in my DEF tank had gone kaput. Mind you, this is within 2 years of the purchase of our XUV700 - Mahindra QC shines again and I had another part failing on me prematurely

The CoTek immediately called an SA who then took me to the parts section and had an order placed for a replacement DEF tank (since the sensor doesn't come separately). The parts took 1.5 weeks to arrive at my preferred A.S.S. The called me up on Friday, 27th September to inform me that the part had arrived and I was there at the A.S.S. by Satuday, 28th September.

They first thoroughly checked the DEF tank by draining the remaining DEF fluid, and then filling it up again to check if the meter changed but sadly it was stuck at 36%. Then they replaced the old DEF tank with the new DEF tank that had arrived and then filled up new DEF fluid up to the brim. They then took the car to the CoTek who then reset the meter and voila, the meter was up to 98%.

The cost of the DEF tank with the sensor was around 7000+ (with GST) and thankfully, my trusted and reliable A.S.S. - Apex Motors, Dimapur came through and replaced the part under warranty.

I have to mention this - After spending 2 years with this car, my first Mahindra, if it had not been for Mr. Nubul Uddin, the Service Manager of Apex Motors, Dimapur and the helpful staff over there, I would have sold my Mahindra XUV700 from the few months of ownership since I faced the following issues:

• I gave it for the first service to a renowned and big dealership in Assam (not mentioning the name here), but the mechanic there destroyed the soft close mechanism of my XUV700 while installing the air filter and now I have a permanently damaged glove box that just falls down without the soft close or open function.
• The car had issues from the start with software niggles like the car's odometer display going blank while driving and the camera being unavailable.
• Power window motor failure on the passenger side within one year of ownership.
• Boot door doesn't close properly every now and then - thankfully I found a juggad to fix the same.
• Coolant Hose Pipe O-Ring burst while driving on highway (this was before the recall) and almost left me stranded on highway.
• So many more issues and niggles that I don't have the time to list.

But, despite all this, if I have to give the reason why I stuck with Mahindra instead of selling it and getting a (used) Endeavour or Fortuner, I have to say:

• Mahindra's excellent aftersales support and service. Hats off to them. I haven't received such a support from other brands that I've owned like - Hyundai, Kia, Renault, Maruti, Isuzu, Toyota, Opel, etc. If I even write on TeamBHP about my issues or just tweet them, I can be assured that Mahindra would give me a call, connect me to the nearest (or preferred) dealership and ensure that my issue is taken care of, like for example, when I and many others complained before the LCA replacement was officialy issued by Mahindra.
• Mahindra as a company doesn't feel overtly formal or stuck up like the Koreans or Japs. You as a customer feel involved with them, and as they're bettering the car (based on feedback received from customers, internal tests, etc.), you feel part of a community. It reminds me of Xiaomi and how they first started off as a software company known for their Mi skin which many of us contributed to. Xiaomi then, was always ready to take in user feedback and that immensely helped grow their fan base since we felt part of something bigger. The same, I feel, can be said of Mahindra. Yes, it has its faults, yes, its QC can be better, yes, it lags terribly behind in some areas, but it has the heart and gumption that make you cheer and root for it.

I was not a fan of Mahindra cars before, but now despite the many many many niggles I face on my XUV700 on a daily basis, I have fallen in love with the car. Anyway, that was my update on my XUV700 AX7L AWD+AT.

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