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Appalling service centre experience with my Safari: 2 days, no results

The car was at the service centre for 2 full days, with no absolute result!

BHPian NotanF1driver recently shared this with other enthusiasts.

Hi BHPians,

My Tata Safari just went for some work at the Tata service centre (Malayalam Tata, Kochi). The main concern was that the flip fold seats in the 2nd row were not working, some issue with the cable - this is a major concern for me as I need the last row seats for weekend commutes.

Now coming to the service experience - for the lack of an exact word - it was appalling!!!

I called up the service centre on 25 Jul to arrange for a pickup, and I was willing to pay the pickup charges. They said that all slots are full and gave an appointment for 2 Aug. I decided to take a 1 off my very busy work schedule and go and drop off the car myself on 26 Jul morning. I dropped the car off on 26 Jul and got back home and back to work. I got busy with work and by 4 pm ish, I realized that no one had updated anything on the progress. I called back the service advisor and checked for updates - he told me he will update me and the car is in WIP.

By 5.30 ish I receive a call from the SA who informed me that the car is still being checked and that it would be ready by 12 pm the next day. The next day, 27 Jul, I get a message from TAMO saying that the service booking on 27 is confirmed. I believe this is when they started working on it.

By afternoon, the SA calls and says that there is something wrong with the parts and the team is checking on it. He later says that the car is ready to be picked up. I was so busy with work that I said that I will pick it up the next day to which the SA said that the service centre is closed the next day. I requested my brother to pick it up on the promise that I will drop him to the office the next day. To my surprise, the following is the info shared with my brother:

The car seat mechanism is not rectified. They have sent the photo to Tata to claim a warranty on some parts - I never was informed of this!

  1. The car is not washed, despite the job card having this written!
  2. The car was at the service centre for 2 full days, with no absolute result! It will need to go back for service again after they sort out the warranty thing!

I don't know how I will cope with this going forward.

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