MG Motor releases a statement on the fire incident

Four days ago, we were apprised by one of our esteemed customers about fire in his MG Hector in Delhi. This was unfortunate and the first case of its kind for us. The customer and the driver were completely safe.

We immediately started two sets of investigations. One team comprised of our internal team of expert engineers especially trained on such issues at MG Motor. At the same time, we contacted an independent external agency under Government to investigate the details and determine the root cause.

Both investigations concluded that the electrical connections as well as oil and fuel line of this car were completely intact. It further reveals the presence of foreign material and its debris in complete charred condition in engine bay near very high temperature zone - exhaust manifold and ABS module line. The debris of the material could be suggestive of the presence of foreign material such as cleaning cloth or something similar which could have been the cause of fire under contact with high temperature parts of the exhaust system.

We would like to apprise you that the customer and his family are very satisfied with out response and handling of the issue. They are happily driving another Hector. The MG Hector has been tested for over 1 million kilometres in India before its launch and it is built in line with global standards. Consumer safety is a key priority for us at MG Motor India and a core part of our internal value systems.

We would also like to reiterate our commitment towards complete transparency and providing our customers with quick response to all their queries and issues.

We are determined to build our brand through the strength and quality of our products and by delivery great customer satisfaction.