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BHPian shb19 recently shared this with other enthusiasts:
I recently purchased the Vida V1 Plus and got it delivered in Bangalore yesterday. While I understand that new-age startups like Ola have faced a lot of criticism for focusing on sales over product quality and after-sales service, I was hoping for a better experience with a well-established player like Hero. However, it seems some of the issues from the launch vehicles persist, even two years later. Here are a few problems I've encountered right out of the gate:
Additionally, I've faced a couple of other issues within just 2 days of ownership:
I haven’t seen much mention of the second issue online. Has anyone else experienced this or any similar issues with their Vida? I'd really appreciate any insights from other Vida owners!
Here's what BHPian Castro Gunner replied:
I have been riding a V1 Plus for the past 2.5 months with 1500kms on Odo.
- Water Leakage- Yes, it is a problem and Hero is just selling with the same design. Actually, they have some other plan with the rear design- even in one of their ad it was seen that the rear plastic was removed for additional storage. However, for the current customers, the Hero's way of compensating is by giving them a waterproof bag.
- Switch gear- I don't face that issue. Yes, the switches are bad, but not an issue. So you can fight with ASC.
- Rear brake ineffectiveness- The brakes are CBS units and pressing only the rear brake doesn't work very well. Actually, the left lever is not a rear brake but a CBS brake (you can see that in the manual as well). Using both the brakes works well.
- Vida App- 50%!! For me, it opens once in a blue moon. Can't do anything about it.
- Starting the bike without a key?!! This is scary! It should be checked out.
Here's what BHPian Funny replied:
I have a Vida Pro with 2K+ kms on the ODO. Here are my observations:
Water Leakage: It cannot be fixed since it's a design fault. Hero is providing a waterproof bag to new customers which fits in the rear storage area. Lame solution, I must say. For me, the battery compartment remains relatively dry whereas anything kept in the main storage area will be soaking wet after a downpour.
Switchgear Issue: Known and widespread issue. Even my switchgears are not easy to operate, sometimes you need to press really hard for certain switches to work and it gets even more difficult to operate once it gets wet from rain or washing. Once it dries up, it starts working again so I haven't thought about getting it replaced since I believe Hero doesn't have a new/fixed version of it, it will be the same defective replacement.
Vida App: For me, it mostly works but sometimes when it doesn't then restarting the app mostly fixes it. But the app experience itself is bad, it's ultra slow and some features don't work/load at all. They had revamped the app this year but I think it needs another revamp to become properly useable.
Rear Brakes: The real let-down of this EV. It's almost non-existent and feels wooden-like, you will have to rely 90% on the front brakes and the other 10% will be the combination of forced-regen + rear brakes. I don't find much difference between the stopping capabilities of forced-regen (opposite throttle) and applying rear brakes, it's that bad.
Starting without Key: I also faced this issue initially but I figured out why it was happening. One fine day when I went to clean the scooter without taking the key fob, I accidentally pressed the unlock button and surprisingly the scooter got unlocked, I checked my phone to see if the App had opened or was running in the background but that wasn't the case. I tried starting the scooter and it did get started which was confusing and scary. Then I went up to my house to check if the key was present in its place or not and it was there. That made me think, I tried moving the key a little farther inside the house and went to check the scooter. As expected, the scooter didn't unlock this time. The smart key works within a meter radius of the EV. I had my Vida parked in the Ground floor parking of my house and I stayed on the 1st Floor. My room is just above the parking area and I used to keep my key in a wardrobe which is exactly above the place where the scooter was parked. So now, I started keeping the key-fob in a different area of the house which solved the mysterious unlock issue for me.
Check out BHPian comments for more insights and information.