News

My Ola S1 electric scooter: Major quality lapses and bad service

20th April 2022, 17:05 by Dev Shah

I was expecting a call from Ola the next day regarding my scooter, but I never got one and I decided to cut some slack since its a new company.

BHPian Sierra__foxtrot recently shared this with other enthusiasts.

Hey guys,

An update on the previous ownership saga, so Ola had arranged a RSA two days after my previous post and they were quite proactive in noting down my problems and assured me all the issues will be rectified and I will be given my scooter back the next day and I was totally fine with that.

I was expecting a call from Ola the next day regarding my scooter, but I never got one and I decided to cut some slack since its a new company. After 3 days I lost my patience and decided to call the service person at Ola who told me that while stripping the scooter apart, they had broken a clip and since they had to replace it as well, they are awaiting an OK GO AHEAD from Ola. Once they get it, they will start the process and asked me another day for getting my scooter back.

After 2 days still no sign of the scooter I called the guy again and a different person picked up and told me "my bike is still untouched and they will start the repair job only today ", mind you this is the 5th day since they took my scooter from me and for 5 days it was lying idle at the workshop.

The next day, a Saturday I got a call saying the repairs will be finished today but since RSA does not work after 6 pm and the next day being Sunday I will be getting my scooter only on Monday (a working day ). I was absolutely furious and unleashed my week long anger at Ola in that single phone call and after pulling a few strings they agreed they will send my bike on Sunday the next day.

Sunday morning I get a call from RSA and the bike is delivered but since they had to remove the panels completely and replace it, they did a shoddy work replacing it.

Once I got the scooter delivered I went around the scooter and found huge panels gaps all around the replaced panels (attaching the pics below), and a perfectly silent and good motor came back to me with some weird noise when driven and I don't want to send my scooter again and wait for 1 whole week again.

I had called the service person but the call was never picked and I sent him the pictures of the panel gaps and still I have not got a reply from him.

An even shadier part from Ola is there is absolutely no proof of replacement of parts in a form of invoice from them (NO INVOICE ), when asked they were brushing it off aside and telling me sir no need invoice we have replaced the panels can't you see? I WAS LEFT SPEECHLESS.

I think I'm starting to regret my purchase.