Ola S1 Pro owner shares his experience with the scooter & the company

My electric scooter once bricked itself. I had to pay for "Ola care" to even get people to show up.

BHPian Bluengel180 recently shared this with other enthusiasts:

As the owner of an Ola S1 Pro. Two cents.

When the product launched, the promise was free at-home servicing, which then turned into free at service centre service. Which then turned into a mandatory push for the 3.5k annual service pack if you wanted any kind of service.

Service intervals are not clearly mentioned. The manual states that the warranty is void if scheduled services are not done in a timely manner. The service staff maintains that service should only be done if there is something wrong with the scooter and there are no scheduled services. This is dangerous IMO.

Even for the initial "free" service the waiting period ran into months. And with no clear job cards on what servicing or checks were done in the first place.

Once the subscription plans were announced talking with customer care was hopeless. All they did was push you to buy the annual care plan. If not there was no roadside assistance offered even if you were willing to pay for it. And dragging the scooter to the service centre was your responsibility, which is not easy when the scooter is dead and locks itself.

My scooter bricked itself once. Had to pay for "Ola care" to even get people to show up. Post pickup had to visit the service centre 7-8 times in a month to even get them to start working on fixing it. Was later released and the issue apparently was fixed by a "software update" which could very well have been fixed if there had been competent RSA.

Don't compare OLA to other players. Have owned every possible brand that is brickbatted by the general public and each of them is miles ahead of OLA when it comes to professionalism. The company literally reminds me of the Chinese phone market that was prevalent years ago. Where you just bought the product and knew that service wasn't an option. But in this case, you aren't getting the products for cheap either.

I'm happy that this issue is viral now. No founder has the right to keep doing trial and error especially when the customers are paying full price for your product.

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