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Polo locked itself with engine running: Pathetic response by VW dealer

We told the dealer that the car was running, on a corner of Bangalore traffic with full tank fuel and they responded that it will shut down when the fuel is empty.

BHPian Xaos636 recently shared this with other enthusiasts.

VW Whitefield is nothing short of an ultimate disaster. My friend's brand new 1.0 TSI got ABS + EPC error in his first 5 months and they demanded that we need to pay for the ABS sensors if we needed the car within a day. They took 4 days to replace the ABS sensor under warranty, no explanations why EPC error came(the car shut down in the middle of the road when EPC error came up and was a horrific experience).
To make things worse, we got the car back with a dent near the bonnet and they refused to accept that it was their mistake. They parked the car so close to a wall hiding the dent completely as we were checking the car after service, little they knew we were Bhpian's. VW helpline is absolutely of no use. We got them to work on it after we had to confront them and showed them pics at VW service before the service(Lucky here as we had the pics) that put them with no option and repaired it free of cost. They even edited out the service sheet to mark a dent near the bonnet and said it was already there. They cannot go any low here.

Later in a week, ABS error kicked in again. This time it was a huge sound every time we braked. We suspected some debris got in between the pads and we got down to look. Guess what, things became worse, car locked itself out, with engine running in Bangalore traffic(Car was still on the side, but evening traffic was settling in). I have never seen a car locking itself when engine running and is stationary. Maybe VWs do this, excuse us as it was our first VW. Our Marutis, Toyotas and Hyundais never did this. Immediately rung Apple Auto Whitefield at around 5pm and they said, they are closing at 6 and asked to call the next day at 10AM. We told them the car was running, on a corner of Bangalore traffic with full tank fuel and they responded that it will shut down when the fuel is empty. If things are bad, these guys have the ability to take it another level to make sure that the customer feels the things are not just bad, but worse.

Dialed up VW helpline, after 2 hours of to and fro conversation, they said they will lift the car and drop it on a flatbed before next day sunrise, but we have to first agree that we can claim insurance. I asked them why is insurance required for a flatbed. They responded that the car will be lifted, so all doors will be damaged and needs new doors, side skirts and also painting charges. These guys take things to a whole new level. They were 100% sure that the doors have to go and we have to claim insurance! As it was raining, we did not want to break the glass which is the better way than replacing all doors, we thought.
Dialed up VW Apple Auto again to see if they have glass in stock. Not only they did not receive the call, they took it to a new height and blocked me! With the help of a few Bhpian's, I got the phone number of a head of Apple Auto and he got to task and told me to break the passenger side window as they have only that in stock and nothing else. He too was unreachable soon after.

I wonder why they have an RSA, forget that, the VW helpline cracked me open when I informed them the registration number of our car. The helpline responded that it wasn't a Polo GT and the registration number is wrong and asked us to contact our RTO first, then contact them and they hung up on me. God, have never experienced such a disastrous car manufacturer/dealer ever in my life!

Luckily, after searching and standing in such horrific condition for 4 hours straight and contacting countless number of people, we found a mechanic who used the desi technique to open the driver side door for me! He took another hour to reach and then we were on our way.

Its not the fuel lost, its not the time we lost, its not how much we stood it rain, its the fact that VW Whitefield (Who were just 5 kms away from our location) said they cannot help and asked us to wait till next day morning(100% sure they wont do anything the next day morning as well). The mental agony that these fellows provide is second to none ! Never again VW, never again!

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