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Very impressed with Mahindra's support to the Thar

They proactively reached out and took action on my Mahindra Thar twice, even though I was sure it was running fine.

BHPian ph03n!x recently shared this with other enthusiasts.

I owe this thread an update - and a nice long one at that, with my Thar crossing the 15,000 km milestone last month! But this is not that update. This is something more present and surprisingly not something I came across in the forum or elsewhere.

I got a call from my dealer's service reception yesterday at about 5.30 pm. I was wondering why, because my Thar is not due for its next service until March '22, or 20,000 km - both of which, are months away! The receptionist had a different agenda though.

There is a Service Action for your Thar, sir. It will take 30 min to complete - if you are available, we'll send someone to your residence to complete it.

What is this about, ma'am? (Surprised, in my head am wondering how come I did not know about this from the forum or other online sources).

It is a minor activity sir, something pre-emptive that M&M has asked us to complete. I will have someone call you tomorrow morning and come over if it is fine by you.

Sure!

My head is racing now. What Service Action is that - which cannot wait until later, and they want to complete tomorrow itself? I was actually thinking of taking the jeep in to the service centre to have a between-services oil change. Why can't it wait until then?

I called my trusted Service Advisor next - he assured me that it is minor, nothing to worry. It isn't anything major, which is why they are doing it at my home itself. Something about a protective cover to prevent water ingress in the wiring - was proactively identified based on some RCA.

That was not all that I wanted to hear - I wanted to know what exactly it was. It loosened me up for the evening, though.

10.24 am this morning, the call came promptly. The Service Technician confirmed my availability and said he will be there in an hours' time. 55th minute, my security announced his arrival. Impressed yet? Wait for it.

I met him at my parking, and asked for the details - he showed me this:

See that red marking in the next photo? That is the front driveline disconnect motor. M&M has identified a potential water ingress issue with this harness that might lead the driveline disconnect to possibly malfunction. This is right behind the radiator, accessible from under the body.

Now, my Thar's crossed 15,000 km (yes, yes - I will post an update on that! Please bear with me..!). I have driven through such heavy rains that visibility was, meh! I have waded through slush in which an Innova had sunk to almost its entire wheel's height, and through flooded road underpasses, that most vehicles won't attempt.

The technician confirmed that there is no water ingress in the plug/socket. Nevertheless, M&M wants this fixed. Wow.

This is how the contraceptive…errr…protective cover is applied over the plug...

...and connected in place with layers of protective insulation tape to ensure any life that is stuck inside suffocates pretty much immediately.

The whole action took less than 30 minutes - most of which was spent removing the radiator's plastic shield to access this motor and in affixing the shield back. M&M had already bowled me over with the comprehensive service action during my 10,000 km service in March '21, and how they went about it.

But this is a new high - reaching out to fix something that could potentially go wrong, especially in a Thar like mine that has already been there, done that - Hats off, M&M!

Now for the wait for it part:

Did anyone notice the expectation viz-a-viz the time - of the Service Technician to arrive, or for the job to be completed? I am super impressed - they were on the dot. I have been trumpeting this several times across posts - my dealer has among the best service teams I have come across manufacturers whose vehicles I've owned, and cities I have lived/serviced one of my vehicles in!

The last time I posted about the recall and service action, there were some interesting conversations on how we are being used as guinea pigs - I beg to differ.

There are enough and more issues that are being reported in this forum on new launches, or even on cars that are years old in the market but yet are niggle-ridden - across manufacturers, domestic or otherwise.

I will safely recommend anyone to trust M&M's first batch - cause even if niggles arise, they are swift in fixing it - even before they become a niggle! They have not shed away from acknowledging issues. They have not silently/secretly fixed issues when vehicles come for service. They proactively reached out and took action - twice for me - though I was sure my SUV is running just fine!

If anyone in M&M is reading this, Thank You!!!

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