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Old 18th September 2006, 00:55   #1
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Dealer : M/s Autolinks, Adchini, New Delhi

Vehicle : Tata Indigo TDI LS


Colour : Arctic silver

Tyres : 175/65 R14 – Bridgestone (I was told that depending upon the lot the car could be shod with JK radials or Bridgestone radials. But put in a word that I would prefer Bridgestones - so that there is atleast some Japanese element to my car. Though, don’t think it was because of my saying that I got Bridgestones, it was just luck that I got a car from the Bridgestone shod lot.
Dealership experience : Down payment given on 22 Feb 06. Car promised in around a week’s time but delivery was delayed by one week. This is after, the owner of the showroom was a faint business acquaintance of my father. Though, the dealer was giving the best deal as compared to a couple of other dealers and this was before my father met the owner. Changing interest rates by ICICI (twice during the course of the deal) also resulted in the delay and we finally opted for Tata Finance, as they were offering a relatively better deal.

One more titbit regarding the dealership was that I was given personal attention when I went the first time to the showroom at around 7:00 p.m. and it had almost closed with only a couple of sales reps and a guard. Since I was the only customer, attention was obvious, but still it felt good that the sales rep. didn’t hurry things and explained about the deal they were offering. Wasn't really offered a test drive. But had driven my friends 2005 Indigo from Agra to Jaipur and felt fairly comfortable with the vehicle. At a couple of other dealerships (one was Sanya Motors - Def Col). I wasn’t taken too seriously as a buyer and was given a very ordinary sales pitch.

When went to collect the RC after around two months, was told that the sales guy had picked it up. I called him up and he said that he has met with an accident and fractured his arm/leg, but would get the RC delivered to me. Didn't get it. Had to go again to the dealership a month later, when I finally managed to get it. Don't really know the real story behind the delay.



The general level of service is just about O.K. But don't know if it is acceptable for someone buying a 7 lakh+ safari.


By the way, the car is doing alright. Had done around 9,500 kms. Will post a detailed report after the service at 10,000 kms.
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Old 17th February 2007, 15:00   #2
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autolinks, both adchini and rohtak road are bloody crooks!! his owners name is agnimitra and i'd given a personal complaint against him to Ratan Tata.
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Old 28th October 2007, 13:47   #3
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Default Complaint against Autolink to TataMotors

Me too had a bad experience with Autolinks and went ahead and complaint to TataMotors.
Below is the copy of the fax sent by me to TataMotors. thought that I might share
_______________________________________
To
Tata Motors Limited
Fax Nos 022-66360430 (Mumbai)
0124-2805140 (Regional Office Gurgaon)
0112527 1422 (Auto Links Delhi)

Dear Sir,
First of all I want to congratulate the company on making a marvelous car which is manufactured in accordance to international standards. I was waiting for a long time for the New Tata Safari 2.2 to be launched in the market and am happy that it is now available. I am further happy on two fronts as first I will get to own a vehicle that complies as per international standards and it is doing very well as soon as it has hit the market. Second I am happy as I have long been a shareholder of Tata Motors Limited and good sales means good profits which further implies good share prices and good dividends. So please keep up the good work.[/FONT]
[FONT=&quot]Sir, I had called up a dealer of the company M/s Auto Link, New Delhi. I was talking to Mr. Amit Kumar (9818538090) name of the showroom Manager Mr.Sanjay Juneja. I want to buy the new Tata Safari 4X2 EX and requested for a Test Drive (TD) of the same. After talking to the sales representative for a couple of minutes I was shocked at the reply that the executive gave me. I asked him to please arrange for a test drive to be sent to me at my residence on this I was told that they do not have a policy of sending TD’s to customer’s addresses. I agreed as no harm was done. But what the executive told me afterwards really had me shocked and thinking. As I have already told you that I was talking to the executive for a TD and requested him to give me a time so that I can come to the showroom for the same, he told me that they had enough cars buy not enough drivers. I innocently asked him that how many TD vehicles they had and he told me that they dint have any. This had me a little confused but the executive was fast to clarify my doubts and confusion. He explained to me that as they do not have any TD cars they take rounds in taking their vehicles from their yard and give TD’s to the customer on new vehicles. I was in horror and asked that then dosent the cars have kilometers logged on the speedometer and if the kilometers are high then the customer will not buy the same. To this he replied that they are careful to reset the kilometers before they deliver the cars to the customers. Further he said that in all probability even I would be given a TD car. He was not even shy of nodding in affirmation.[/FONT]
[FONT=&quot]This type of behavior is detrimental to the image of the company set forth by the management and if we have to attract our Indian clientele away from foreign companies we have to ensure that we atleast provide the same level of service as the other companies are providing. It is worthwhile to note that these salesman are the face of our company and prospective customers will form an opinion about the company based on their experience with the sales team at the dealer end. So inspite of having such a superior product the company may not succeed in converting general inquires into sales. [/FONT]
[FONT=&quot]Once again congratulation on the launching an excellent vehicles[/FONT]
Thanking you,

Harjeev Singh Chadha
Address xxxxxxxxxxxxxxx
Xxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxx
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Old 29th October 2007, 12:41   #4
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Quote:
Originally Posted by harjeev View Post
Me too had a bad experience with Autolinks and went ahead and complaint to TataMotors.
Below is the copy of the fax sent by me to TataMotors. thought that I might share

Good Job Harjeev. These dealers should be tought a lesson like this.
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Old 29th October 2007, 15:48   #5
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They are not doing this in Bangalore atleast. They had come to my office when I was asking for a TD of Indigo (Grand) a couple of months back. I feel this might be certainly one off case. Or just try speaking to the CEO/Head of the dealership about the same. He may fire that salesperson and may oblige you with a TD. Who knows?
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Old 16th August 2010, 21:57   #6
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Opening a very old thread.

I shifted from bangalore to delhi recently. Before traveling by road, I got my car checked up thoroughly at KHT motors in Bangalore. I reported starting problem, they checked and said everything is fine. They even kept my car for 2 days. Then when I reached delhi, the same problem resurfaced within a month and now it is more frequent. I wrote to KHT motors about the quality of work they did. They said they are sorry and willing to take up the issue with their co-dealers in New Delhi.

I asked them to send me across their co-dealers name and address. The first in the list is:

Auto Link Enterprises (i) Pvt . ltd
Bawa potteries Compound,
Opp to sahra Restaurent,
Aruna asif ali road, Vasant kunj, New delhi.

Is it the same that is being discussed in the thread? I am new to Delhi, where can I get a reliable and good checkup of car done. Any help would be appreciated!
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Old 16th August 2010, 22:29   #7
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After writing the previous post, something ticked in my mind and I thought I would think loud for a while.

What makes us so fearful of these service centers and dealerships. Why can't we have no fuss, no tension service. Some place where I can just leave my baby and be assured it would be taken care of in a genuine way. And I would not be ripped off. Is it so hard for these service centers to do a simple job. I am not expecting them to do some outstanding job. Just simple, attend to a customer's pain with some sincerity. I don't think any customer would go to a service center with some hypothetical problem. Only when they observe something they report.

Siighhh, someday they would understand this.
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