Bank closed my car loan account by mistake! I have a different scenario to update here and at the same time need some suggestions also from the community members on how to proceed further.
I bought Hyundai i-10 in Oct-2010 for Parents in Lucknow and financed it through Punjab National Bank. For the EMI deposit, I have linked it to my PNB savings account and EMI's were deducted from the same.Over all experience of Buying car was very good as well as the Loan processing from PNB. All the formalities were complete in 3 days flat from visiting the showroom till taking Delivery of Car.
During last month my Father went to the PNB Branch to get the Passbook updated and he came across the fact that no EMI's were deducted from my Account. When enquired with the bank for the same, my Father was requested to check with the Retail Asset Branch for more information.
Apart from my Father ,my Sister who is also a joint account holder with myself for PNB Saving account , tried contacting PNB branch to enquire on the deposition of Cash. But the response both my Father and Sister received that the information cannot be provided and it might have been someone from my Family would have deposited. We never claimed that we have deposited the money and actually we were more worried about the deposit made.
When my Father visited the branch for more information, he had been given the NOC and when he requested for depositor information, he was told that its policy of Bank not to share the details.
Some days later I received mail from PNB Retail Asset Branch attached below:
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Mail from PNB
Dear Sir,
Mr. Amit Kumar Singh (one of our other car loan customer) has claimed that on 1st October 2011 he had deposited a cheque of Rs 2,00,000/- in your car loan account . Contact details of Sh. Amit Kumar Singh are mentioned below:
We are hopeful that you will look into the matter immediately and shall amicably resolve the matter at the earliest.
With regards,
Chief Manager
Retail Assets Branch
Punjab National Bank,
Navchetana Kendra,
10 Ashok Marg
Lucknow 226 001 (U.P.)
Tel: 0522 - 2288678 / 679 / 680
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My reply to PNB
I replied back through email,as I am not in India currently and will be returning back by Next year only. I requested PNB to provide update on the questions below:
1. How is it possible that amount is deposited in my Car Loan account despite having unique loan Account number ?
2. If the other Party deposited cash in October-2011, why it took 9 months to realize the mistake by other party as well as Bank ?
3. I request you to kindly update me on the mistake and the responsible person.
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Mail from PNB
Dear Mr. Amit,
Thanks for your reply. We clarify the points raised by you as under:
1) The amount was deposited by cheque not through cash.
2) The person of other party deposited the cheque by mistake in your car loan a/c due to similarity in the name.
3) The other party inquired about the status of his car loan a/c and it is only then the other party came to know that Rs 2,00,000/- has not been credited in his car loan a/c. Since, the cheque was not deposited through our Branch, we were not aware about the said payment. It is only when the other party visited our office in last week we came to know about the said incidence.
4) No official from the Bank side is responsible in this incidence as the cheque was deposited (in wrong a/c by mistake) directly by the other party.
5) We request you to kindly contact the other party at the earliest and resolve the issue.
With regards,
Chief Manager
Retail Assets Branch
Punjab National Bank,
Navchetana Kendra,
10 Ashok Marg
Lucknow 226 001 (U.P.)
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My reply to PNB
Dear Sir/madam
Thanks for the clarification provided below. As per the details mentioned below it is very clear that this issue is due to the confusion of the Customer while depositing Cheque. Regarding the amount , we never claimed that we deposited and neither that belongs to us. I would request Bank to sort out the issue with the mentioned Customer , as we were not at all involved in the transaction. Also, we are depositing the sufficient funds for Monthly Instalments in the Saving Account with PNB for the Car loan purpose. I would prefer not to deal with the Customer in question , as this is not at all our fault. Rather, I would appreciate to see ,action taken by Bank itself. From my side, I will be honouring the agreement made between myself and the bank for the Payment of Monthly EMI's. For any further queries, you can contact me through mail communication or phone as mentioned in my Signature.
Regards
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Mail from PNB
Dear Sir,
Since your car loan a/c has been closed hence we won't be able to honour the agreement made between Bank & yoursel for repayment of EMIs in your car loan a/c. Thus, we request you to contact the other party and solve the issue between both of you amicably.
With regards,
Chief Manager
Retail Assets Branch
Punjab National Bank,
Navchetana Kendra,
10 Ashok Marg
Lucknow 226 001 (U.P.)
Tel: 0522 -2288678 / 679 / 680
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As I am out of India and will be coming to India in Jan-2013 only and it is very difficult for my family members to follow up the issue and hence, I have requested them to follow-up with myself for the same through email or phone. Also , I am not in favour in dealing directly with the Customer who made mistake. I would prefer to deal with Bank for any further action.
I need suggestions from T-BHP members on further action from my side.
Thanks
Amit |