I was looking to replace my car's tires with either the Continental UC6 or the MRF Perfinzas. I visited all the tire stores between Vytilla and Edapally and after asking a couple of friends, I finalized on Tyrex.
Positives
- Price! I was quoted Rs 20,000 all inclusive for four Continental UC6 tires in the size of 196/60 15. All the other stores were more certainly expensive than them.
- 2021 manufactured tires were available.
- The owner was very pleasant to deal with. Things certainly move quickly when he is around. He did offer me refreshments several times. Unfortunately, he left in the evening and wasnt there to help expedite the resolution of my issues.
- The team worked very efficiently to remove my tires and fit the new tires.
- The store is open till 11PM, so you can come after dinner and get work completed with the smaller team that is available.
At 21:45, hoping they finally agree that there is an issue and could fix it
Cons
- I asked the owner to ensure that the technicians dont go for high speed joy rides either before or after alignment. This is a really bad habit that many tire dealers in Cochin have cultivated and they do it without asking you before hand. The owner understood my request and agreed to it without hesitation. But, due to some miscommunication, one of his technicians went off for a spin after the balancing was done.
- The alignment work looked to be completely done through trial and error. The first time they did the alignment and gave me the car, I found that it was pulling strongly to the right when the steering was dead straight. I am sure that the technician was doing some alignment work without the screen on the REC machine showing any of the toe, camber values, I really dont know what he was doing as part of the "alignment".
So I returned to the store after an hour. They took a "test drive" with me in the passenger seat, it was more like a F1 rollercoaster ride where I was lucky not to meet my maker. They agreed that they had goofed up the first time. They did the alignment twice more and they test drove it each time and confirmed that it was now fine. It still pulled to the right when the steering wheel was straight, though the pull was less than before. However, they didnt agree that there was still an issue and asked me to drive the car for some time and see if my feedback still was valid
.
I returned in the night after dinner and demonstrated on three separate occasions how the car was pulling to the right with me holding the steering wheel perfectly in the middle. The new technician agreed to what I showed him but kept saying there is nothing wrong with with my car or the work they had done
Grudgingly he took it in for one final attempt and finally, the car now seems to be fine.
- I was given all sorts of excuses as to why it took 4 attempts to get the alignment right. Everything from
- these machines dont always work properly, we need to do test drives to get it right. Depending only on the machines cant ensure successful alignment, it needs our test drives also!
- you didnt allow us to test drive it earlier, thats why we couldnt do the alignment properly even after so many attempts.
- sometimes cars are like this when you change tires and do balancing and alignment, issues come up
- there is no alignment issue, but to keep you happy we will try again and "fix" it
- I have been installing cars for 6 years, there is no issue with your car or these tires. (Finally I had to tell him that I have been driving for 16 years and I know when there is an issue. That stopped all the excuses)
- Whatever I saved in the purchase price was negated by all the unnecessary additional hours and petrol that I wasted in trying to get them to agree to their mistakes and do a simple alignment properly. If they had failed to fix it the 4th time, I would have just taken the car to a more competent place and paid to get it done there. It feels like they lucked into a solution, rather than having worked towards actually resolving the problem.