Did a mistake of visiting them again on Sunday to discover they have gone even worse than ever before! With a load of dirt after my long weekend drive to Ooty, I wanted my car to look and smell fresh; hastily took a decision to go to Pronto for this job and became a victim to the famous quote "haste makes waste"!
I have decided that there is no point in visiting them again and latest findings:
* Someone have given them an idea to "brand" themselves and hence all their boys wear their "Pronto" T-Shirts. They even have got "Asbestos" sheets for the whole wash area and it is no longer open. This is the only "better"ment that I noticed.
* There were 2 cars (one getting washed and another getting its interiors cleaned) when I reached. I was promised that it must not take more than 30 mins for a FULL (Interior + Exteriors) clean job. Check-In time: 18:00 hrs
The Advisor insisted me to move over to their Lounge on the 1st deck so that they can intimate once the car is ready. Luckily I chose to stay around nearby!
* Mats were promptly removed for washing and then started all pun.
* Around 4 to 5 guys entered into the car for "Interior Cleaning" all with dirty and wet chappals / so-called shoes

. I went closer to the car to check what was going around. 3 Fellows (2 from the front cabin and 1 from behind) were all pulling the wiper stalks, indicators, twisting & turning the steering wheels (the leather wrapped steering was an amusement then!), playing around with the HU, increasing the radio volume from my mild 8 points to 38 points! The 2 other fellows from the rear cabin were checking possibilities / discussing how to plug their phone's jack into the car's HU to play their own music stuff.
* I clearly instructed them not to play around in the car and it is not their play ground. Another Innova owner (Ilango - if I remember correctly) came to me and said they were doing the same mischief on his car too and he just gave them his piece of mind a few minutes ago. Within less than a minute, we could listen to the goons passing comments about us and laughing & giggling.
* Called the Adviser and asked him to keep-up his team discipline. After his shouting, the team seemed to / at least acted to work.
* It took more than 45 minutes to clean the engine bay (water + drying). I opened up the bonnet to find that the wash job was pretty shabby and reported it again to the Adviser. By now, the Adviser and his wash-boys got into a deep argument about the topic. After my stubborn looks, they re-did the job under the hood and asked if I were happy. Still, there were patches of grease and dirt here and there and I had no further comments!
* Interior Vacuuming took another full 20 mins and still was NOT neat.
* After all these drama for more than a hour, my car had to wait as they were addressing 2 other cars which came only for an "Exterior wash". They were planning to get a 3rd car too before mine and after another round of blasting, they took mine for the next exterior wash. 7 to 10 mins later, the car was parked out for a manual wiping; During hand-over, there was dirt / wipe pattern at the wind-shields, all glasses, rear-bumper and even on the roof.
* The Adviser quoted a 450 rupees for this freaky job (they have hiked their prices from 350 bucks to 450 for Hatch backs - some 20 days back it seems

) and left without a bill. After demanding for a bill, he went to the first-floor deck and handed over a bill.
* Reaching home, I notice that the mud in the door-garnish UN-touched and I have lost all patience with these guys by now. A Shabby, untidy, hopeless service delivery from Pronto!
Frankly, these guys have a good number of customers (god knows how!!) even after such nightmarish experiences! Pronto to me is just a pocket-buster and No Value for money.
I will not visit them again.
Cheers!
M