First things first -
1. The "Brand" or "Manufacturer", i.e. GZ is not handling your service. It would be incorrect to name them as a deficient party wrt the services you are (not) getting.
2. There is no warranty on the product when it is sold by the original owner irrespective of whether 1 year has transpired since the original sale. None of the parties are really obliged to give you service. They can very well decline to help you altogether. I see this is not the case.
3. Irrespective of the above two facts, I think the matter should have been handled much better.
Quote:
Originally Posted by Piyush_Vroom i choose not to argue here but could not understand how can a Sub which is dual 4 ohm voice coil go kaboom when Amp gives 850 Watts at 4Ohm. |
It's a dual 2 ohm subwoofer, not dual 4 ohm. Not that it matters, I believe it must have been hooked up with voice coils in series, to the amp in concern.
Quote:
Originally Posted by Piyush_Vroom I had a talk with LBM regarding it in November and he told me he can get the voice call replaced. the I gave him woofer in November and since then i have not seen it back. Till sometime they they didnt had a kit to get it repaired then when they got the kit after new year there was a fire in Customs warehouse and it got stuck and then when they finally repaired it and was sent to me 2 weeks back its side ring was broken due to Courier mishandling and it was sent back to them. They have not sent the Woofer neither they have given me a replacement. |
Firstly, I don't know why LBM is involved in this. Maybe he wanted to help you as a dealer for GZ. He has not sold the sub to you, has he?
I suppose he voluntarily agreed to ship the sub to Hermit Audio, Mumbai to get the sub reconed. I also assume that the recone kit for the 30SPL was not available with Hermit at that time, which is perhaps the reason for the delay. After the sub was reconed, I assume the sub was not packed properly causing it to be damaged.
Few facts about out-of-warranty service.
1. You have to request the concerned distributor either through a dealer, or if the dealer declines (since you have not purchased through him), directly to the distributor. Even the distributor may express their inability to help you out on the grounds of parts not being available.
2. The product has to be shipped at your risk and expense to and back from the distributor.
Unfortunately for LBM, it seems like he has somehow taken the responsibility to ship the product out to Hermit and get it back. Do you want to blame him for that?
As for the damage during return shipping - As long as I was with Hermit, we had a strict policy that any customer's goods were insured at our end to be delivered to the customer in perfect condition. If there was any damage, it was our responsibility, and the customer was entitled to a replacement. I don't know if they still work that way. Check with them. Write to them and explain the matter to them in detail as you have in this thread here. I'm sure LBM too has done the same, but you need to follow this up yourself.
Quote:
Originally Posted by Piyush_Vroom Was it my mistake that i had bought a company's product which is not ready to build the customers. |
Don't write such things to them. As I told you, they really do not have any obligation towards resold products.
Quote:
Originally Posted by Piyush_Vroom I am paying for the whole thing where in the first place i am not liable for the damage itself. it was due to the poor build quality of the product and thank god it was not in warranty otherwise they would have taken a year for it. |
It's a well-built, tried and tested product, that does exactly what the box says. Don't play that line with Hermit. And you are indeed liable for damage to it, since it's not in warranty.
Quote:
Originally Posted by ImmortalZ Err, isn't the sub rated for 1000W RMS? |
1000W rms "SPL Power". The 30 SPL is 500 W rms in the true sense of power handling in Watts, RMS. SPL Power means short bursts, not continuous. 30SPL has the same motor and coil as the 12XD-AL which states 500 W rms as the power handling.
Quote:
Originally Posted by NetfreakBombay If this is the level of service provided by this brand, it deserves ALL the bashing it gets. |
Again, not the brand i.e. GZ. They are not in this loop in any way when they are represented by a distributor here.