Used GoBumpr's service today to service my aunt's Alto. It had been almost 1.5 years since she last got it serviced(Yes it is an abused learner car), and since I have been using her car for the past month I wanted to get it done immediately. The reason I went with GoBumpr was Maruti's service center was quoting a ridiculous 6.5k without taxes for a general service just because it had last been serviced 1.5years back.
I wanted to get the service done a week back but I did not have the time then, But since I had already seen the list of workshops around me I had one shortlisted. But firing up the app yesterday I was in for a shock, they have updated the app and changed the entire interface. It does not feel as user friendly now. You can just book a normal service and the GoBumpr customercare executive will call you the following day to find out your preferred workshop. You can also enter your location and choose a workshop near you. Previously irrespective of customer location you could choose any workshop pan Chennai, but now if you enter your location it shows only the ones closest to you. The new Interface Booking Page Live tracking
GoBumpr also has pickup and drop(which I did not opt for). The customer care executive called me sharp at 10:00AM in the morning and I told him my choice - Sri Vishnu Saayee multi car solutions
in Keelkatalai. Had read good reviews about them in the GoBumpr app before their new unfriendly update. The basic quote I got on GoBumpr was Rs.999 for general service( Just a check up does not include water wash)
Dropped the car of at 11:30AM with following things to be done: *
Engine oil, air filter, oil filter change and coolant top up. *
Fuel lid release cable not working *
Rear left brake light bulb replacement *
New left ORVM *
Brake cleaning and brake pads thickness to be checked
Estimate after the above work added was Rs.3800 + Rs. 500 for Left ORVM.
Got a call at 1:00 PM that the rear drum brake cylinders were leaking oil slowly, was quoted Rs.1200 for the same(Maruti Genuine spare). Asked them to go ahead and change them.
Now the bad part was GoBumpr relies on their partner workshops to update the live tracking during service. Unfortunately the internet was down in the workshop due to which they could not update the status. No hassles here but the workshop Service advisor Mr. Raj Kumar kept me updated. One major reason for using GoBumpr was the live tracker, which was made pointless.
Called them up at 5:30PM and was told that only water wash was pending. Reached the workshop by 6:00PM and got the car delivered at 7:45PM. Had to spend an extra hour because they had to wait for water supply(Chennai water shortage). In the meantime also requested them to remove the seat covers and 'L' Sticker from the car. Alto being washed The paint booth
I am glad to report that in addition to the above work instructed to them they had also: *
Fixed the front bumper ( It was hanging at the edges on both sides) *
They had taken the pain to rectify almost 7 different rattles present inside the car after a 5km test drive. *
Cleaned the AC vents. *
Rectified the tension of the AC belt ( it was screeching everytime the compressor turned on)
The drive back home was bliss, they had transformed my aunt's rattle box into a quiet and smooth drive. It was the first time in a month that I had a smile on my face while driving the Alto.
I was expecting a bill of 5.5-6k but the final bill was Rs.4875
. The Drum brake cylinders, set of two costed 900 and the left ORVM was 350. installation charges was Rs75. Paid them happily for their wonderful services and drove off.
The only advantage(in my case) of using GoBumpr was the fact that I managed to save Rs800 on the base general service fee. The workshop charges Rs1800 if you approach them directly against GoBumpr's 999. Final bill
I hope this post was of use. I would definitely recommend this workshop. Name: Sri Vishnu Saayee Multi car solutions
Address: No.313/4, Bala Murugan nagar, 200Ft road, Echankadu Junction, Keelkatalai, CH-117.
Contact Person: Mr. Raj Kumar
Mob No. : 9962291214
They have four car lifts, a dedicated wash area, a painting booth( a franchisee of Nippon automotive paints), the owner drives a Passat and has sound knowledge to work on European cars. Saw a BMW, Skoda and two Volkswagens being serviced. The workshop is huge and can house 10 cars at a time. They also have CCTV's monitoring every inch of their property.
The owner of this workshop is a friendly guy and I was chatting with him about all things automotive while waiting for the car to be washed. Also came to know they do FFE, intercooler and turbo additions also.