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The Grahak Samvaad campaign will be followed by celebrations of National Customer Care Day on 23rd October, on which the first truck rolled out from its Jamshedpur plant in 1954.

During this period, Tata Motors employees will engage with customers and fleet owners to update them on the various initiatives the company has taken. The Tata Motors team will also collect feedback from customers on their experience and expectations.

The automaker is also organizing Grahak Seva Mahotsav, a countrywide free service camp CV owners. This camp will be organized across over 1500 Tata Motors authorized workshops between 4th November and 11th November 2019. At this service camp, CV owners will be able to avail attractive discounts on spare parts and labor, claims the company in a release.

“The Grahak Samvaad initiative coupled with Grahak Seva Mahotsav is a perfect opportunity for CV customers and fleet owners to ensure smooth functioning of their vehicle along with complete peace of mind to the driver. The success of these initiatives over the years has been extremely instrumental for us in developing fine products while providing world-class customer service. Through the unique initiative of Sampoorna Seva, we hope to deploy top-quality customer experience and convenience across our network partners", said Ramki Ramakrsihnan, Global Head Customer Care, Commercial Vehicle Business Unit, Tata Motors Limited.

Source: ET Auto