Re: Tyres & Alloy Wheels | Chakra Wheels & Tires LLP (Shivaji Marg, New Delhi)
After months of hunting on the forum and other websites, I finally decided to try this shop to replace the tyres on my car. Sorry to say, but the experience was thoroughly disappointing.
I had called the store owner a day before to check the availability of the tyres I was looking for. My preference was the MRF Perfinza in 195/60 R15 size. After calling multiple dealers, I knew that these tyres weren’t in demand and the stocks were low with all the dealers. I had also enquired about the manufacturing date of the tyres. The store owner assured that I will get the batch between July and October. The quote for the tyres was about 10% higher than other dealers but I was willing to pay the premium, hoping for good service considering the recommendation on the forum.
As is common with most other shops, the talk on the phone wildly differs from the in-store experience.
Reached the store, which is about 20 kms away from my home, early in the morning to avoid the hassle of parking and traffic. The store owner was not there but the staff started the work of getting the tyres from the godown. Even before the wheels on my car were removed, I double checked about the manufacturing date and the staff assured that they have the said tyres with a manufacturing date between September and October.
Lo and behold, when the tyres finally arrive, 3 of them were manufactured between the 16th and 18th week of 2022. While one was manufactured in the 7th week of 2022.
I flat out refused to buy the one manufactured in the 7th week. The staff went into overdrive to convince me that warranty is applicable from the date of invoice and not manufacturing, even after I showed them the terms and conditions on the MRF site. They said that these are the last 4 tyres of this specification available with them and other dealers nearby also don’t have any newer stock of the same tyres.
After wasting an hour, I decided to go for Conti UC6s instead. The same tyres which I could have got from most other shops in the city. Also, these tyres were manufactured between the 32nd and 35th week of 2022, which is still a bit old considering the demand of Contis, but I can live with them. They charged me Rs. 6,750 per tyre, which was again higher than other dealers’ quotes. After fitment, I asked about registering the tyres for warranty and as expected, they said that it is not needed and only the invoice is sufficient.
Now I will have to register the tyres myself online.
I feel the tyre business is mostly commoditised and most of the dealers are unscrupulous and willing to cheat unsuspecting customers to make a quick buck.
TL;DR, drove 20 kms to the shop, did not get the tyres I wanted, paid a premium for the tyres which I could have got from the nearest dealer.
Last edited by Marauder : 11th December 2022 at 16:42.