Sony Ericsson W550i problem

Bass&Trouble · 26th May 2007, 18:53

After some upgrades to my PC recently, nothing involving any USB ports however, when I connect my phone to the PC with the USB cable, it says 'device is not recognized'. I am not trying to use the PC sync software, I am merely trying to put the phone in file transfer mode to take files off it.

Can anyone recommend a POA?

Cheers all!

Ajay aka B&T

low_bass_makker · 26th May 2007, 19:42

Quote:

Originally Posted by Bass&Trouble

Can anyone recommend a POA?

Sir what is this POA

Vid6639 · 26th May 2007, 19:47

POA = plan of action.

Godfather · 26th May 2007, 20:19

Quote:

Originally Posted by Bass&Trouble

when I connect my phone to the PC with the USB cable, it says 'device is not recognized'.

Try to connect another device like a pen drive or something.. see if that is getting recognised.

Godfather

low_bass_makker · 26th May 2007, 23:19

Quote:

Originally Posted by Godfather

Try to connect another device like a pen drive or something.. see if that is getting recognised.

Godfather

I think he said his phone is not work....but I think rest of the usb stuff is working...

esteem_lover · 27th May 2007, 02:58

Exactly what kind of upgrades did you do ? If you are still on Win XP , there should be no trouble whatsoever (Unless your usb cable has gone kaput).

v1p3r · 27th May 2007, 04:40

It's happened to me a few times. A reboot normally solves my issues. Do check if your USB driver is working right, though I'm assuming your keyboard and mouse are USB and are working, hence the post.

kvish · 27th May 2007, 11:27

I dont know if this is a valid explanation, but let me explain what happened when using the Razr V3...All of a sudden, it said device not recognized. However, when I connected it to the ACTUAL USB port which it was initially connected to, it worked!!... I dont know why thats the case, I think its because, usually in laptops 2 USB ports are detected as USB hub and 2 ports as actual ports. I am not sure, its a wild guess.

moralfibre · 27th May 2007, 12:39

Try this after connecting your phone to USB (and after you get "Device not recognized):

1) Right click on "My computer" and select "Properties"
2) Select Hardware and then click on Device Manager
3) On the hierarchy you will see the name of your computer, right click on it and select scan for hardware changes.
4) If the manager finds any device which has a problem it will show a red or yellow sign (like the one seen on report bad post icon here on the left of this post). Chances are that your phone will be shown under USB devices.
5) Right click on that device and choose "Update Driver". A pop-up window will open which will give you an option to
a) Install the software automatically
b) Install the software from a specific location
Select option b.
6) Click next twice and it will install your hardware.

Hope this helps. Let me know.

Cheers,
Kiran

Bass&Trouble · 27th May 2007, 17:00

Ok, I've tried everything suggested by everyone but to no avail.

Godfather: I connected a pen drive, my handycam etc, everything works fine.

E_L: Two upgrades - Office 2007 running on Win XP, but this has been a while back, and the phone used to work fine then I think. Added a 500 GB hard drive, this has also slowed down my machine considerably.

v1p3r: Reboot didnt help. I uninstalled the PC Suite and re-installed it too.

kvish: My PC has about 6 USB ports. I have tried connecting to all of them. ALso on other PCs.

moralfibre: updated the driver etc. etc. Still at square one.

Hellllppppppp!

moralfibre · 27th May 2007, 17:24

Contact Sony Erricson service and see if your phone is doing fine or not.

Bass&Trouble · 27th May 2007, 17:48

I forgot to mention: I have tried using a different USB cable with the phone to connect it to the PC also.

WasavaTyres · 27th May 2007, 18:10

I've had this issue with my 700i earlier. For starters try using a diffrent software like My phone explorer,it's much more easier to use than the SE PC suite,a search on google will throw up the link. If it doesn't work with that either,I guess there's nothing else to do but carry it to the SE service centre and ask them to re-install the software.

Bass&Trouble · 27th May 2007, 18:15

Quote:

Originally Posted by WasavaTyres

I've had this issue with my 700i earlier. For starters try using a diffrent software like My phone explorer,it's much more easier to use than the SE PC suite,a search on google will throw up the link. If it doesn't work with that either,I guess there's nothing else to do but carry it to the SE service centre and ask them to re-install the software.

Didn't work either. Any other options? Going to the Sony service station would be the last.

low_bass_makker · 27th May 2007, 20:08

Quote:

Originally Posted by Bass&Trouble

Didn't work either. Any other options? Going to the Sony service station would be the last.

Ajay Bhai bang the phone on the floor once or twice...it think it will work.

..and I am serious, sometimes this technique works.. laato ke bhoot bato se nahi manate

26th May 2007, 18:53	#1
Bass&Trouble Senior - BHPian Join Date: Mar 2006 Location: Bombay Posts: 2,754 Thanked: 124 Times	Sony Ericsson W550i problem After some upgrades to my PC recently, nothing involving any USB ports however, when I connect my phone to the PC with the USB cable, it says 'device is not recognized'. I am not trying to use the PC sync software, I am merely trying to put the phone in file transfer mode to take files off it. Can anyone recommend a POA? Cheers all! Ajay aka B&T
	() Thanks

26th May 2007, 19:47	#3
Vid6639 Team-BHP Support Join Date: Jul 2006 Location: Bangalore Posts: 17,730 Thanked: 43,483 Times View My Garage	POA = plan of action.
	() Thanks

27th May 2007, 02:58	#6
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 502 Times View My Garage	Exactly what kind of upgrades did you do ? If you are still on Win XP , there should be no trouble whatsoever (Unless your usb cable has gone kaput).
	() Thanks

27th May 2007, 04:40	#7
v1p3r Senior - BHPian Join Date: Feb 2005 Location: BLR / DXB / LON Posts: 5,334 Thanked: 6,896 Times View My Garage	It's happened to me a few times. A reboot normally solves my issues. Do check if your USB driver is working right, though I'm assuming your keyboard and mouse are USB and are working, hence the post.
	() Thanks

27th May 2007, 11:27	#8
kvish BHPian Join Date: Jan 2006 Location: Bangalore Posts: 627 Thanked: 195 Times	I dont know if this is a valid explanation, but let me explain what happened when using the Razr V3...All of a sudden, it said device not recognized. However, when I connected it to the ACTUAL USB port which it was initially connected to, it worked!!... I dont know why thats the case, I think its because, usually in laptops 2 USB ports are detected as USB hub and 2 ports as actual ports. I am not sure, its a wild guess.
	() Thanks

27th May 2007, 12:39	#9
moralfibre Team-BHP Support Join Date: Dec 2004 Location: MH-12 Posts: 8,451 Thanked: 13,973 Times	Try this after connecting your phone to USB (and after you get "Device not recognized): 1) Right click on "My computer" and select "Properties" 2) Select Hardware and then click on Device Manager 3) On the hierarchy you will see the name of your computer, right click on it and select scan for hardware changes. 4) If the manager finds any device which has a problem it will show a red or yellow sign (like the one seen on report bad post icon here on the left of this post). Chances are that your phone will be shown under USB devices. 5) Right click on that device and choose "Update Driver". A pop-up window will open which will give you an option to a) Install the software automatically b) Install the software from a specific location Select option b. 6) Click next twice and it will install your hardware. Hope this helps. Let me know. Cheers, Kiran
	() Thanks

27th May 2007, 17:00	#10
Bass&Trouble Senior - BHPian Join Date: Mar 2006 Location: Bombay Posts: 2,754 Thanked: 124 Times	Ok, I've tried everything suggested by everyone but to no avail. Godfather: I connected a pen drive, my handycam etc, everything works fine. E_L: Two upgrades - Office 2007 running on Win XP, but this has been a while back, and the phone used to work fine then I think. Added a 500 GB hard drive, this has also slowed down my machine considerably. v1p3r: Reboot didnt help. I uninstalled the PC Suite and re-installed it too. kvish: My PC has about 6 USB ports. I have tried connecting to all of them. ALso on other PCs. moralfibre: updated the driver etc. etc. Still at square one. Hellllppppppp!
	() Thanks

27th May 2007, 17:24	#11
moralfibre Team-BHP Support Join Date: Dec 2004 Location: MH-12 Posts: 8,451 Thanked: 13,973 Times	Contact Sony Erricson service and see if your phone is doing fine or not.
	() Thanks

27th May 2007, 17:48	#12
Bass&Trouble Senior - BHPian Join Date: Mar 2006 Location: Bombay Posts: 2,754 Thanked: 124 Times	I forgot to mention: I have tried using a different USB cable with the phone to connect it to the PC also.
	() Thanks

27th May 2007, 18:10	#13
WasavaTyres BHPian Join Date: Aug 2006 Location: Indore Posts: 816 Thanked: 450 Times View My Garage	I've had this issue with my 700i earlier. For starters try using a diffrent software like My phone explorer,it's much more easier to use than the SE PC suite,a search on google will throw up the link. If it doesn't work with that either,I guess there's nothing else to do but carry it to the SE service centre and ask them to re-install the software.
	() Thanks