My experience with horrible HP service.... Sorry for a long review, its all the fustration coming out... :(
I had given my HP laptop DV5-1002AU to Chennai service center as it was having lines on its Screen and its getting heated and it’s shutting down.
I had given the Laptop to the service center on 18th April 2009 and i was call after a week saying that the Laptop is ready and come and collect it, when i reached there i could find the lines on the screen and when i asked why it’s still there i was informed there is no problem with the laptop, i told them i will not accept that there is no problem with the screen as i can still see the lines, then they said they will repair it and call me again, I had told then that I have to travel 23Km one way to come to service center to pick the laptop so please don’t call me if the laptop is not repaired.
Then i received an SMS on 28th April saying that the laptop is repaired and i can come and collect the laptop, but again when i went to the Service center i could still find the lines on the screen, when i asked what happened, he again said that there is no problem with the screen, then i asked him to show me 10 laptop and if all of them has this issue i will accept that there is no problem with it, he could not say anything to me now. He said that HP technician had check it and informed that there is no problem with the screen. I asked him to call the HP technician and I will talk to him. Then Mr. Senthil came and I showed the screen to him and he agreed that there is a problem with the laptop and he will have the screen replaced and also informed that he will have the laptop delivered as I was saying that I am not happy because I had to come 23KM again to find out that the laptop is not repaired at all. So he told he will have it delivered to my house in 2 days, this was on 30th April.
I called back on 2nd May to the Service Center on 044-42612393 they informed that the Laptop is ready and I can come and collect the Laptop today so I informed that it was going to be delivered to my house, so she said will call in 10 min and disconnected the call, after 2 hours I called back and asked what happed you said you will call back in 10 min, she again said she will check and callback in 10Min and disconnected the call. I waited for another 1 hour and called Mr. Senthil and told him what was happening, he informed he will check with service center and let me know.
Then I got a call saying I will get the laptop by 6:30PM (4th May). And lil later I again got a call saying that the delivery person is not available so it will be delivered tomorrow for which I was not happy and told I am not happy with the customer service, and she again said she will call back after 10 min and disconnected. Then after 20Min I got a call from some Person saying that the Display Screen is ordered and they are expecting the part by tomorrow 2:30PM so IF it comes by 2:30 they will deliver the laptop by end of day.
I informed the person who called my If I am not getting my laptop by tomorrow end of day I want my money back.
I had purchased this laptop on 26th Jan 2009 and I was promised that it would be delivered in 2 days but it was delivered to me 2 weeks later. PLEASE GIVE MY LAPTOP BY 5-5-2009 or give me the money BACK I will go and buy DELL or Lenovo.
Well I got the Laptop delivered on 6th May Morning. But again it was having heating issue. I called them back and informed them my laptop is still getting shutdown after getting heated.
I installed Software for monitoring CPU Temperature and I was surprised to find out that my CPU temperature goes to 99 C and then shuts down.
They had the laptop picked, replaced heat sink and returned the laptop, issue still persist, took back the laptop and replaced heat sink paste and then again delivered the laptop and now it’s not shutting down but temperature is now between 85 – 95 C, which I know is not normal at all.
Seriously LOST HOPE… NEVER NEVER NEVER buy a HP Laptop.
I even told them if it’s a Defect in this model I ready to pay the difference amount and get a laptop with Intel Processer. The only reason I bought this laptop is because it had a 256MB video card. |