Hi there, There was a time when me and my wife were very happy for our new Jazz. The space ship was the envy of my colleagues - for exactly one year.
On the 365th day, a bluebull happened scrape the right side of my car, writing off the fender, both doors and rear quarter. That wasn't a big problem. Things could have been worse. There was nothing much, no loss of control, no scratches - nothing.
What followed was the nightmare. Getting it fixed! Now, I had read a lot about Honda Service - and you got to give it to them - nice and hard at a place where it hurts them the most. They took about forty days to fix the car as they did not have some stupid spares. The quality of workmanship was worse than a roadside mechanic that repaired my Maruti 800. There were paint sprays all over the driver's window.
That wasn't enough for me though. Unfortunately, I had yet another accident 4 months down. If the last event was nightmare, I really do not know what to call this one. The car was given to Stallion Honda again, (there being no other choice in Lucknow). That was December second week. The car remained with them for about four months as they did not have spare parts (..again) only this time the spares need are not 'stupid' but smart ones, like the seat belt, crash sensors and the airbags.
Numerous calls to the Honda 121 (actually it should be 9-2-11) and mails to customer care have been of no use. The emails do not even get a customary automated reply! The call to customer care is usually conveyed to the workshop at Stallion Honda, who never bother to call the customer. When I call up Stallion - "Sir I am very sorry but the parts are yet to arrive."
It is almost impossible to believe that the critical spares have not reached the workshop even in last SIX MONTHS! I am quite confident, time is enough even if it needed a swimmer and a cyclist to fetch the spares from Japan. After all, people have gone around the world in eighty days.
Times have changed, now I am jealous of the guys who have other brands and can get much better service in shorter time.
So here it is :-
- It is true that Honda does not care after it has sold the car. (heck it does not care even before that)
- The mechanics are not motivated/well trained or both.
- At Stallion Honda Lucknow, it takes about two hours for someone to take notice of you. Or lets put it this way, after two hours you make sure you get noticed.
- The quality of work, especially cleanup, detailing etc is terrifying. I don't really know if it is OK to clean up headlights with rubbing compound! If your car is with them for paint job, you will definitely find the spray work on near by areas as well as some unusual places.
- If you ask for a drop back home, which they proudly advertise, you would be dropped back in dirty, non AC Santro or they will utilise another customer's car which is with them for service. Even for these, you might have to pester them. But again, there is little choice as the workshop is way out of the city for a decent public transport.
P.S. - So many people suggested to change the car (apparently, its not suiting me
) But it is such a fantabulous car otherwise.
Will I purchase another Jazz again? - No more Honda for me. Even if I won it in a lottery or something, I would sell it off at the earliest opportunity.