Woah !
Read somewhere in another thread - about how a Sales guy lost a customer - with full intentions & booking to buy a VW Touraeg to the Audi (Q7) showroom right across the road.
(I am sure a lot of us have read this post - since this is from an EXTREMELY popular & 'beautiful' thread)
Another incident - my own relative.
Cancelled his booking at VW - after paying the booking amount due to various such issues.
I too have noticed a stark snobbish behaviour or outright indifference at VW & Audi showrooms
Indifference at a Tata Showroom is a known fact (which seems to be changing)
FIAT executives go overboard to try & sell their car (quite understandable if you look at their sales figures
)
So what is it with VW & Audi ?
(sister concerns - is that the right term?)
Is it the already 'good' sales & brand value?
An old saying "No one is so rich as to throw away a friend"
&
another one by Mahatma Gandhi
"The customer is not a disturbance to our work,
he is the purpose of our work,
he is welcome on our premises
& he is doing US a favour by allowing him to serve him"
(Apologies - not the exact words)
Maybe this should be put up in their showrooms.
Or like my disgruntled finally quoted -
"Product German, but Mentality Indian"
:(