Feedback on service at SOLAR Automobiles on St.John's road, Bangalore

mtnrajdeep · 9th May 2006, 10:40

Hi

I was looking around at the MASS service stations in bangalore. Has any one tried getting their vehicle serviced at Solar Automobiles situated at St.John's road (Near Naga Theater)? How good is their service?

Wheeliej · 9th May 2006, 11:27

One word of advice - AVOID. U can go to RNS/Sagar/Mandovi.

Purchased my first car (a Maruti Van) from them and they delivered a Lemon. Had a flat tyre within 30 hours of taking delivery. Gear shift used to heat up like crazy even during normal short drives. They absolutely refused to acknowledge it was a lemon or to do anything about it. I heard later (dont have any proof ofcourse) that they purchase lemons from Maruti at a huge discount and then make a killing selling it at a normal rate.

princezahed · 9th May 2006, 19:25

@Wheeliej : bro he is asking about the service at SOLAR automobiles,not about the sale from PRatham Motors.

Well i would beg to differ.I always give my car there for service and i must say they do a very good job.They are very polite and finish their work before time and give a call saying the car is ready..And i must say they do a real good job at servicing.All my problems(if any) are solved and the car moves like a dream....

Wheeliej · 10th May 2006, 11:17

Someone who has had bad After sales service would normallly get the hint and avoid going to the same place for service, right? A vendor who has cheated you on a 200k product is not suddenly going to become good with a 1k service.

meerkat · 10th May 2006, 11:43

Quote:

Originally Posted by Wheeliej

Someone who has had bad After sales service would normallly
get the hint and avoid going to the same place for service, right?
A vendor who has cheated you on a 200k product is not suddenly going to
become good with a 1k service.

Apparently you hadn't read carefully the post you responded to ! Why SOLAR
should be responsible for what PRATHAM (apparently) had sold you ? Because
they are in the same compound ? I'm unaware Solar even sell cars in Bangalore
anymore. I had the impression that service is their primary business now. And to
add to the confusion, there is a used car dealership too, in the same compound !

Anyway, I had my car serviced twice by SOLAR to date , and they seemed ok
to me (at least better than Bimal). One of my friends is going to them for years.

kvish · 10th May 2006, 12:34

The problem is that both Solar and Pratham are in the same location so its misleading.
I have had very good experience in Solar. The car feels really good after service....
AVOID PRATHAM MOTORS. they are TERRIBLE ....

They have a service center in Outer ring road and my experience has been really bad. They just did a car wash.. Nothing of what I had mentioned was attended to.
Solar is much better, infact I found it much better than Sagar. I havent tried Mandovi.

kgc_cool · 10th May 2006, 12:41

I've been a regular at Solar for service over the last 4 years.. They are quite efficient and get the job done pretty well..

I've given my car for service once at Pratham (outer ring road).. and found them to be extremely unprofessional..

At Solar, I've never had an occassion where they did not fix issues I mentioned while handing the car over ..

sharathjeppu · 11th May 2006, 08:13

I think both the outfits are essentially run by the same people under two different company names I am not sure for what reasons. Solar used to sell vehicles and service them. Subsequently they split the sales and the service between Solar and Pratham. I had approached them first to buy my previous car and was completely put off with their complete disinterest. So went and picked up my car from Sagar. Have been very happy withn Sagar's service too. Went to Solar once to get some service done and in my opinion, their didn't compare anywhere near Sagar's Service.

deepug · 11th May 2006, 10:05

PRATHAM , IMO , is really bad at service and problem diagnosis. My friend had a bitter experience in getting the fule pump replaced when the problem was some thing else.

Used to get my car serviced at Solar around 2 years back. Couple of times I had to go back with the same problem. So now I avoid them

Deepu

chetan · 11th May 2006, 12:11

solar is a very good place for servicing rajdeep sir trust me just leave car there if your not satisfied goto makwell on j.c road notsure

kgc_cool · 11th May 2006, 12:22

How's Bimal as against Solar? I've only heard mixed responses so far.. I think I will try them once..

meerkat · 11th May 2006, 13:47

Quote:

Originally Posted by kgc_cool

How's Bimal as against Solar? I've only heard mixed
responses so far.. I think I will try them once..

You had been happy with Solar, -- why fix something that ain't broke ?
I've had poor experience with Bimal, and have seen several others
not satisfied with their service.

kgc_cool · 11th May 2006, 13:54

Quote:

Originally Posted by meerkat

You had been happy with Solar, -- why fix something that ain't broke ?
I've had poor experience with Bimal, and have seen several others
not satisfied with their service.

Actually, Bimal happens to be on the way to my new workplace.. so, may be more convenient.. But, given that I visit the service station <=3 times in a year, it is probably not worth trying new tricks!

kb100 · 13th May 2006, 21:11

Solar/Pratham./.. Bad news!!.. Highly avoidable...

I used to use UM Cars - for over 4 years... opp Diamond District... Extremely good!

jayz · 24th February 2008, 00:38

hi, my vehicle is due for its 20k service, thinking of giving it to solar automobiles.Is their service good?

9th May 2006, 10:40	#1
mtnrajdeep BHPian Join Date: Feb 2006 Location: Bangalore Posts: 904 Thanked: 338 Times View My Garage	Feedback on service at SOLAR Automobiles on St.John's road, Bangalore Hi I was looking around at the MASS service stations in bangalore. Has any one tried getting their vehicle serviced at Solar Automobiles situated at St.John's road (Near Naga Theater)? How good is their service?
	() Thanks

9th May 2006, 11:27	#2
Wheeliej BHPian Join Date: Mar 2006 Location: Bangalore Posts: 284 Thanked: 47 Times	One word of advice - AVOID. U can go to RNS/Sagar/Mandovi. Purchased my first car (a Maruti Van) from them and they delivered a Lemon. Had a flat tyre within 30 hours of taking delivery. Gear shift used to heat up like crazy even during normal short drives. They absolutely refused to acknowledge it was a lemon or to do anything about it. I heard later (dont have any proof ofcourse) that they purchase lemons from Maruti at a huge discount and then make a killing selling it at a normal rate.
	() Thanks

9th May 2006, 19:25	#3
princezahed BHPian Join Date: May 2005 Location: Bangalore -> Coorg Posts: 281 Thanked: 55 Times	@Wheeliej : bro he is asking about the service at SOLAR automobiles,not about the sale from PRatham Motors. Well i would beg to differ.I always give my car there for service and i must say they do a very good job.They are very polite and finish their work before time and give a call saying the car is ready..And i must say they do a real good job at servicing.All my problems(if any) are solved and the car moves like a dream....
	() Thanks

10th May 2006, 11:17	#4
Wheeliej BHPian Join Date: Mar 2006 Location: Bangalore Posts: 284 Thanked: 47 Times	Someone who has had bad After sales service would normallly get the hint and avoid going to the same place for service, right? A vendor who has cheated you on a 200k product is not suddenly going to become good with a 1k service.
	() Thanks

10th May 2006, 12:34	#6
kvish BHPian Join Date: Jan 2006 Location: Bangalore Posts: 627 Thanked: 195 Times	The problem is that both Solar and Pratham are in the same location so its misleading. I have had very good experience in Solar. The car feels really good after service.... AVOID PRATHAM MOTORS. they are TERRIBLE .... They have a service center in Outer ring road and my experience has been really bad. They just did a car wash.. Nothing of what I had mentioned was attended to. Solar is much better, infact I found it much better than Sagar. I havent tried Mandovi.
	() Thanks

10th May 2006, 12:41	#7
kgc_cool BHPian Join Date: Feb 2006 Location: Bangalore Posts: 53 Thanked: 6 Times	I've been a regular at Solar for service over the last 4 years.. They are quite efficient and get the job done pretty well.. I've given my car for service once at Pratham (outer ring road).. and found them to be extremely unprofessional.. At Solar, I've never had an occassion where they did not fix issues I mentioned while handing the car over ..
	() Thanks

11th May 2006, 08:13	#8
sharathjeppu BHPian Join Date: Apr 2006 Location: Bangalore Posts: 159 Thanked: 4 Times	I think both the outfits are essentially run by the same people under two different company names I am not sure for what reasons. Solar used to sell vehicles and service them. Subsequently they split the sales and the service between Solar and Pratham. I had approached them first to buy my previous car and was completely put off with their complete disinterest. So went and picked up my car from Sagar. Have been very happy withn Sagar's service too. Went to Solar once to get some service done and in my opinion, their didn't compare anywhere near Sagar's Service.
	() Thanks

11th May 2006, 10:05	#9
deepug BHPian Join Date: Feb 2006 Location: Bangalore Posts: 92 Thanked: 26 Times	PRATHAM , IMO , is really bad at service and problem diagnosis. My friend had a bitter experience in getting the fule pump replaced when the problem was some thing else. Used to get my car serviced at Solar around 2 years back. Couple of times I had to go back with the same problem. So now I avoid them Deepu
	() Thanks

11th May 2006, 12:11	#10
chetan BHPian Join Date: Feb 2006 Location: Bangalore Posts: 487 Thanked: 11 Times	solar is a very good place for servicing rajdeep sir trust me just leave car there if your not satisfied goto makwell on j.c road notsure
	() Thanks

11th May 2006, 12:22	#11
kgc_cool BHPian Join Date: Feb 2006 Location: Bangalore Posts: 53 Thanked: 6 Times	How's Bimal as against Solar? I've only heard mixed responses so far.. I think I will try them once..
	() Thanks

13th May 2006, 21:11	#14
kb100 Senior - BHPian Join Date: Feb 2006 Location: Bangy Boy! Posts: 1,555 Thanked: 21 Times	Solar/Pratham./.. Bad news!!.. Highly avoidable... I used to use UM Cars - for over 4 years... opp Diamond District... Extremely good!
	() Thanks

24th February 2008, 00:38	#15
jayz BHPian Join Date: Sep 2007 Location: Bangalore Posts: 130 Thanked: 0 Times	need help!!! hi, my vehicle is due for its 20k service, thinking of giving it to solar automobiles.Is their service good?
	() Thanks