Bad experience at Platino Classic, Cochin - Mini Cooper Customer

foby.sebastian · 16th April 2013, 09:51

From the owner's words posted on the MINI India FB page:-

I, an owner of Mini Cooper, regret to inform you that the service provided by Mini in India is PATHETIC. After having 3 full fledged showrooms here in India, the least you can do is keep stock of basic car parts such as a battery. I am asked to wait for a month to get a battery changed (according to what was communicated to me, can give the actual details only once I get it changed) which again was damaged due to lack of care by the service centre. Yes, the car is amazing, but service..PATHETIC! I hope this will be looked into and fixed at the earliest.

It was Platino Classic Kochi who looked into this. I was told that the battery is not available anywhere in India, and the time delay is because they need to get it ordered from Germany.

Warwithwheels · 16th April 2013, 12:10

Platino Classic already has a reputation for reportedly selling older cars. Here's a complete discussion on the same:

http://www.team-bhp.com/forum/indian...lder-cars.html

Bad experience at Platino Classic, Cochin - Mini Cooper Customer-bmw.jpg

275BHP · 28th March 2014, 10:24

Bumping up an old thread with my service experience at platino classic. To sum it up in one word - pathetic!

So it all started off in October last year when I was wrongly informed that I could opt for extended warranty without taking BSI. In fact I was also sent an official mail with the rates for BSI and Extended warranty mentioned separately, without any clause that I couldn't take extended warranty without BSI.

Now last month my car was due for service. This time however the old service advisor had left and the new person said that I couldn't take extended warranty as a stand alone package. In fact he showed me the same old sheet with the rates for BSI and extended warranty, however this time with the clause that I couldn't take extended warranty as a stand alone package. Funniest thing is both these sheets are dated 'effective 1st July 2013'. I was clear that I didn't want to drive my car without extended warranty, now that meant paying 3.5 Lakhs immediately if I wanted my car serviced.

Decided to take this up with BMW India. All I got was sorrys and deeply regret the inconvenience caused. Finally landed up taking BSI since I didn't have any other choice. How mis informed and un co ordinated can platino classic be? I must say that their sales team is very good but when it comes to service, they are beyond pathetic!

Detailed report of this will be put up on my ownership thread. Just thought of warning fellow kochi-ites about what they can expect from platino classic on the service front. Please ensure you get everything in writing and not mail, also make sure it is signed by the service manager. Otherwise you never know what's true and what isn't.

Nevertheless, I don't regret purchasing the bimmer and she does make me forget all these issues every time I hear the engine rev

. But its high time BMW India started monitoring this dealership.

16th April 2013, 09:51	#1
foby.sebastian Senior - BHPian Join Date: Feb 2008 Location: Thrissur/Kochi Posts: 2,694 Thanked: 2,838 Times View My Garage	Bad experience at Platino Classic, Cochin - Mini Cooper Customer From the owner's words posted on the MINI India FB page:- I, an owner of Mini Cooper, regret to inform you that the service provided by Mini in India is PATHETIC. After having 3 full fledged showrooms here in India, the least you can do is keep stock of basic car parts such as a battery. I am asked to wait for a month to get a battery changed (according to what was communicated to me, can give the actual details only once I get it changed) which again was damaged due to lack of care by the service centre. Yes, the car is amazing, but service..PATHETIC! I hope this will be looked into and fixed at the earliest. It was Platino Classic Kochi who looked into this. I was told that the battery is not available anywhere in India, and the time delay is because they need to get it ordered from Germany. Last edited by GTO : 16th April 2013 at 12:09. Reason: Typo
	(2) Thanks

16th April 2013, 12:10	#2
Warwithwheels Senior - BHPian Join Date: Aug 2009 Location: India Posts: 1,348 Thanked: 1,739 Times	Re: Bad experience at Platino Classic, Cochin - Mini Cooper Customer Platino Classic already has a reputation for reportedly selling older cars. Here's a complete discussion on the same: http://www.team-bhp.com/forum/indian...lder-cars.html Last edited by Warwithwheels : 16th April 2013 at 12:22.
	(2) Thanks

28th March 2014, 10:24	#3
275BHP BHPian Join Date: Aug 2012 Location: Cochin, B'lore Posts: 125 Thanked: 110 Times	Bumping up an old thread with my service experience at platino classic. To sum it up in one word - pathetic! So it all started off in October last year when I was wrongly informed that I could opt for extended warranty without taking BSI. In fact I was also sent an official mail with the rates for BSI and Extended warranty mentioned separately, without any clause that I couldn't take extended warranty without BSI. Now last month my car was due for service. This time however the old service advisor had left and the new person said that I couldn't take extended warranty as a stand alone package. In fact he showed me the same old sheet with the rates for BSI and extended warranty, however this time with the clause that I couldn't take extended warranty as a stand alone package. Funniest thing is both these sheets are dated 'effective 1st July 2013'. I was clear that I didn't want to drive my car without extended warranty, now that meant paying 3.5 Lakhs immediately if I wanted my car serviced. Decided to take this up with BMW India. All I got was sorrys and deeply regret the inconvenience caused. Finally landed up taking BSI since I didn't have any other choice. How mis informed and un co ordinated can platino classic be? I must say that their sales team is very good but when it comes to service, they are beyond pathetic! Detailed report of this will be put up on my ownership thread. Just thought of warning fellow kochi-ites about what they can expect from platino classic on the service front. Please ensure you get everything in writing and not mail, also make sure it is signed by the service manager. Otherwise you never know what's true and what isn't. Nevertheless, I don't regret purchasing the bimmer and she does make me forget all these issues every time I hear the engine rev . But its high time BMW India started monitoring this dealership.
	() Thanks