[vibbs]

Originally Posted by himalyan_ice

They did not inform me of the impending turbo issues prior to taking the test drive. Only after the guy came back with it already bust.

What I meant is, that when the evaluators told you that the turbo is about to fail, you still could have asked them to come with you again to show why they felt so.

Anyways its been done, but from a due diligence point of view, you should not have allowed them to take it for a spin without you being with them.
See the point here is, you have not seen what they did to your car, you have no proof they manhandled it. How do you prove anything in the first place with a case like that.

[Himalayan_Ice]

Mod note: Back to back post, EDIT original post after approval instead. Thanks.

Originally Posted by GrammarNazi

Car dealerships & building contractors, these are two groups of people I've presonally seen are very shrewd & many among them are borderline criminals. This is the reason that automakers must & should ensure tight control over dealership actions. In that sense, there is a tiny hope since its Maruti, because to be honest, your legal stand isn't strong enough.

I wouldn't consider you getting a call as equivalent to getting any compensation for the damage done by these 2 shady characters. I hope car companies black-mark their names & ensure they're well in supervised conditions. Do keep us updated as to what happened.

All the more reason of getting a Car DVR / Dashcam.

I am banking my hopes on support of (what has turned out to be) this fantastic online community, and Maruti Suzuki's sense of propriety. Hope I don't have to spend the entire festive season without my car (and to add to it my parents arrive from Simla for the winter season). Everyone loves their cars, but this is the first one I bought with my earnings and wanted to drive it for as long as possible. Call me stupid, but I have seen some great times with it and am pretty attached to it.
It is obvious that we need to look at situations objectively, but the amount of heartbreak & stress I have gone through due to this episode is just... inexplicable.

Originally Posted by vibbs

What I meant is, that when the evaluators told you that the turbo is about to fail, you still could have asked them to come with you again to show why they felt so.

Anyways its been done, but from a due diligence point of view, you should not have allowed them to take it for a spin without you being with them.
See the point here is, you have not seen what they did to your car, you have no proof they manhandled it. How do you prove anything in the first place with a case like that.

You are right sir. I was stupid not to have gone for the test ride with the guy (not that they offered, & yeah "trust in God, but lock your house") since the whole idea of "premium brand" sort of blindsighted me. Stupid regardless.
I am just hoping that the support that I am getting from across quarters and good sense prevailing over the powers-that-be, helps me tide through this.

Originally Posted by 300 KMPH

The fact that you didn't go with the guy for a test drive is big mistake you did which you agree. But first go to Hyundai and ask them to check exactly what and how it happened and why did the car smoke after turbo failure. Why didn't it go in limp mode as a car is drivable even if turbo fails. 15 minutes of redlining won't kill your turbo or any other component that easily plus Hyundai engines are very robust.


After you get to know what exactly happened from your trusted service centre, it will be easier for you to rectify who was at fault and you will have a strong side for yourself to argue on.

I don't want to touch/move the car, since I want the solutions to be provided from those that drove it to the state it is in.

[drmohitg]

Originally Posted by poloman

I don't think we should put the photo of those gentle man here with out hearing their side of the story.

I agree with you on that. As a forum with such widespread reader base, we should be more careful with what personal details we can divulge or share without taking the concerned person's permission.

[Himalayan_Ice]

Originally Posted by drmohitg

I agree with you on that. As a forum with such widespread reader base, we should be more careful with what personal details we can divulge or share without taking the concerned person's permission.

Sir you have a valid point and it is the moderator's call. However I'd disagree with you here and will try all means within my reach to make sure the person whose unprofessional conduct resulted in my loss and harassment is highlighted. The least that will happen is no one else will suffer at the hands of said person (who, as you would have read in the post, refused to give me his name).

[the_skyliner]

Originally Posted by drmohitg

How exactly can you prove that they have done this intentionally? I don't see how this will hold up in a court of law. Moreover your car is old now and the turbo could have reached the end of its life. It could have failed in the coming days and the process was just accentuated due to a hard TD conducted by the evaluator. I honestly do not see how would it be possible for you to claim any compensation for the same from the Nexa dealer.

I agree with drmohitg. 1.18L is enough for a turbo to give up and this might just be a case of a bad coincidence. The TD guys might have revved the car to check engine's health and I would say it is okay to do so before buying/evaluating any car. I don't see Nexa's fault anywhere.

You should call yourself lucky if they compensate you in whatever way.

[bblost]

I don't understand how anyone feels that the showroom is liable for anything.

Its only a crazy coincidence that the car failed when these guys were driving it. Just what can a less than 15 min test drive in a city do to destroy a healthy car. Very little.
Do you by chance have any odometer reading prior and post the TD.

Based on the information available, I feel that the car dealership deserves an apology instead of this blame game.

If a short but very spirited run destroys cars, then almost all new cars taken for a TD would be dead in the first week.

[humyum]

Originally Posted by bblost

I don't understand how anyone feels that the showroom is liable for anything.

Its only a crazy coincidence that the car failed when these guys were driving it. Just what can a less than 15 min test drive in a city do to destroy a healthy car. Very little.
Do you by chance have any odometer reading prior and post the TD.

Based on the information available, I feel that the car dealership deserves an apology instead of this blame game.

If a short but very spirited run destroys cars, then almost all new cars taken for a TD would be dead in the first week.

I so agree, Nexa should not be held responsible for any of this. A turbo failing in a 15 minute test drive had its impleller just a centimetre above its grave anyway.

[Himalayan_Ice]

Just a quick question.

Hypothetically, you tripped on a stone.
Now would you feel any different if someone pushed you and you tripped over the same stone?

Also, as I am repeatedly saying, I have had ZERO issues with the performance of the car till that point of time i.e. there was no stone to trip over. Too much of a "coincidence" that the turbo went bust when it did.

[landcruiser123]

While I know 2 turbo failures in 2 different Hyundai Verna CRDI (non-fluidic) at 118k kms and 134k kms, I think it's a very reliable car. It might be a case where the turbo might have nearly reached the end of life and the test driver just revved it really hard. I think the word "coincidence" is right. Your turbo might have failed a couple of weeks later.

I don't know what legal grounds you could argue and can get a monetary compensation. Just talk to a lawyer, they know the best.

A lesson for everyone: Always sit in the car when it is being driven by a used car elevator or a potential buyer.

[the_skyliner]

Originally Posted by himalyan_ice

Also, as I am repeatedly saying, I have had ZERO issues with the performance of the car till that point of time i.e. there was no stone to trip over. Too much of a "coincidence" that the turbo went bust when it did.

You think that there was no issue but how would you know for sure before the turbo gives up? And honestly, it is difficult to imagine 15 mins of pushing the car could result in to turbo failure - no matter how hard it is pushed.

My Octy had a turbo failure and it showed no signs of it before suddenly giving up on a highway.

As someone said, legally you have no case.

[SS-Traveller]

Originally Posted by himalyan_ice

...the turbo went bust...

I've been watching this thread all the while, and everyone including the OP seem to be stuck on the assumption that the turbo went bust. Why? Because the guys who drove the car said so? There's some smoke & oil coming from the tailpipe, indicating oil/coolant in the combustion chamber. That hardly qualifies for a car being destroyed. "Destroyed my car" sounds like someone crashed the car, or put it through a crusher. It's just an engine problem. Maybe the title needs to be rephrased to "Smoke & oil from tailpipe after Nexa showroom evaluates my Verna".

Some smoke and oil from the car's exhaust doesn't necessarily point to turbo failure, or the need for a turbo replacement (turbos are repairable). It could be just a broken oil ring, a valve issue, or even a blown head gasket... whatever. Trying to convince everyone the turbo went bust is plain silly.

OP has not taken the car to a mechanic / Autopsyche for damage assessment till now either. Nor has OP mentioned why he goes to Autopsyche for his service - a specialist garage that only modifies cars and services the same. No one with a stock car goes there, and the OP omits to mention what modifications have been done to the car to begin with.

There's more to this smoky/oily saga than meets the eye...

[bblost]

Originally Posted by himalyan_ice

Also, as I am repeatedly saying, I have had ZERO issues with the performance of the car till that point of time i.e. there was no stone to trip over. Too much of a "coincidence" that the turbo went bust when it did.

That is how a lot of things fail. Without warning.
Sometimes you can catch the subtle signs but not always.
The old saying, the last straw that broke the camel's back is so appropriate in this case.
The person keeping the last straw is not too blame. The camel had simple had enough.

[RavenAvi]

Originally Posted by SS-Traveller

Maybe the title needs to be rephrased to "Smoke & oil from tailpipe after Nexa showroom evaluates my Verna".

I agree.

From what we have heard of the entire incident, the car is still functional. It's not certified as a total loss or has ended up totaled, right?

A thread title edit is in order. Present title is quite misleading.

Originally Posted by SS-Traveller

There's more to this smoky/oily saga than meets the eye...

If the car has been regularly serviced at any center (even AutoPsyche), they should have the complete history and service records, including any sort of modifications the car has been subjected to.

It's also interesting to note that the turbo failed at that exact moment when the evaluator drove it around, not earlier nor later, which is a, for lack of a better word, "fantastic" coincidence.

Maybe an aggressive performance remap was done at some time, which was quietly taking it's toll on the turbo which made it go bust at that opportune time. If AutoPsyche did it, they would certainly have records to mention that. Which begs the question - could a boosted remap shorten the life of a turbocharger? If beyond permissible limits, I think it would.

It would also explain why the car has been regularly serviced at AutoPsyche, instead of the normal Hyundai service centers.

And if that's the case, Nexa would have a strong base to waive off any sort of claims on the car.

Like SS said, we need plenty of other facts to ascertain exactly who's at fault here.

[vibbs]

Originally Posted by himalyan_ice

You are right sir. I was stupid not to have gone for the test ride with the guy (not that they offered, & yeah "trust in God, but lock your house") since the whole idea of "premium brand" sort of blindsighted me. Stupid regardless.
I am just hoping that the support that I am getting from across quarters and good sense prevailing over the powers-that-be, helps me tide through this.

I do not understand what support you expect. From a neutral point of view, I have no reason to believe Nexa is at fault other than your word that the Turbo went bust and it is Nexa to be blamed for it.

For a neutral observer there is an equally good chance that the Turbo had already shown signs of failure and maybe that's why the owner was looking to change the car (as opposed to spend big bucks on turbo replacement).

For a neutral observer, it is highly improbable that a well maintained stock car had its Turbo busted with just 15 minutes of spirited test driving.

[hrman]

Just a suggestion to the mods. Maybe we should lock this thread and ask the OP to send messages with updates on this case to the mods which can be updated by the mods.
If someone from Hyundai/ Maruti reads the suggestions and opinions put forth by some BHPians (most of which are surely logical), the OP may have a weak case.
In any case, the general observations on this thread point out to many scenarios for the turbo failure and other than the OP, doesnt look like any one is faulting the Nexa showroom.