![]() | #31 | |
BHPian Join Date: Jul 2016 Location: DELHI
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![]() I think currently all the car manufacturers must be having best SOPs written for the production and delivery process. Its what is actually implemented which makes all the difference to the customer feedback and reviews. For eg: Harrier has been mentioned umpteen times in this forum about having some niggles or the other. I believe TATA must also be having perfect SOP written all over its production plant, but actual implementation must be poor resulting in rolling out of niggle-prone cars. I am just giving a small example and not trying to hurt the feelings of proud Harrier owners or any other TATA car. So I believe first step to save one from this bad luck is to AVOID the manufacturers who are famous for delivering cars full of defects or niggles. When car manufacturers appoint smaller workforce to handle large volumes, and top management is okay with jugaads to keep the plant rolling, then even honest officers are forced to switch to unethical means to save their jobs and keep their bosses happy. These are the incentives which encourage and keep the wrong practices going on. This is true for every industry and company. Everybody loves shortcuts and I feel sorry for consumers in India as they still are so much exposed to the whims and greed of the companies, with little protection from laws and government. When we have strong laws to protect consumer interest and stronger implementation, then only will these unethical practices reduce. Last edited by BlackPearl : 3rd January 2020 at 16:06. Reason: Typos | |
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![]() | #32 | ||
BHPian ![]() Join Date: May 2015 Location: New Delhi
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![]() | #33 |
BHPian Join Date: Jan 2012 Location: New Delhi
Posts: 218
Thanked: 350 Times
| ![]() I just hope Ram was not working for any Japanese OEM as it would just shake away all my faith in their Poka-Yoke, Gemba and what not quality concepts. Most of the manufacturers in India would have an exhaustive checklist and SOPs for testing and all but what they don't have is a mechanism to make sure this testing is done religiously by all testers. Coupled by company targets this PDI and all goes for a toss and all we have is a regulatory mechanism that does not work as expected. From what I know Japanese manufacturers are known for mistake proofing their manufacturing and assembly process so that the end result has minimal faults. It sure would take a lot to fix a noisy window rollup/rolldown or a noisy suspension. Much easier to place a tick on the checklist. Hence companies that are known for better quality products also waste less time on such wasteful activities and are able to achieve a more happier customer base. |
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![]() | #34 |
Senior - BHPian ![]() Join Date: Dec 2007 Location: Kannur
Posts: 4,110
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![]() | #35 |
BHPian ![]() Join Date: Dec 2018 Location: Mumbai
Posts: 110
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I think by unintended acceleration you mean Toyota. But that didn’t happen because of some mechanical problems, the culprit was the floor mats fitted on those cars (from the manufacturer itself) that would catch the accelerator pedal when it was fully depressed, thus it wouldn’t come up and the cars would accelerate. |
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![]() | #36 |
Senior - BHPian ![]() Join Date: May 2009 Location: Chennai
Posts: 4,151
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| ![]() When I bought my Alto in 2009, one had to indicate the choice of color and they will bring a car to the showroom. If one didn't like it they will bring another the next day, and that was it; only one rejection was allowed. I don't know how things are now! After I approved my car, I noted the km on the odo. When I went to take delivery the next day, the reading was still the same. This after the car had made a trip to the RTO office for registration which was about 10 km round trip! When I mentioned this to the SA, he coolly opened the bonnet and connected the odo cable to the engine! This pissed me off. Then how can I be sure of the original odo reading itself? I went to the works manager and gave him an earful. He took it well, was apologetic and told me some amount of driving of a new car was unavoidable. Cars are sometimes delivered by train and were unloaded at a railhead, which for Chennai was about 45 KM away, from where the cars will be driven to their stockyard. Then from stockyard they will be driven to one of their showrooms, sometimes more than once. So they will simply disconnect the odo around 70 KM, beyond which customers may reject the car! That though this was unavoidable, they had responsible people monitoring the movement of all cars and keeping a check. As we were acquainted for a few years even before I became their customer (their showroom is next to my office), I let it go. Fortunately ten years down the line, the car is still going strong! |
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![]() | #37 | |
Senior - BHPian Join Date: Mar 2007 Location: Bangalore
Posts: 1,067
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At every stage of production, the person who did the job is required to record his signature so that if a fault is discovered after the car rolls out of the factory, it can be traced back to the specific person who did the job. So it is a matter of great pride and extreme accountability for every worker who was involved in building the car. There is simply no comparison of a supercar manufacturing process with the large scale/ mass market mainstream cars. | |
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![]() | #38 |
BHPian ![]() Join Date: Jun 2019 Location: Panchkula
Posts: 34
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| ![]() Man, this thread has been a real eye opener. I now feel that PDI done at the stockyard is not enough. A repeat PDI is required at showroom as well. After reading all the info here. It's clear that the lemon law is absolutely imperative. |
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![]() | #39 |
BHPian Join Date: Dec 2018 Location: Kolkata
Posts: 32
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| ![]() Came across this video, forward on to 11:10 for a discussion on welds. |
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![]() | #40 | |
BHPian ![]() Join Date: Jul 2015 Location: Pune
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It is obvious that the level of effort that goes in to manufacturer a multi million dollar supercar is immense and nowhere close to what happens in mass market production vehicles. | |
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![]() | #41 |
Senior - BHPian Join Date: Apr 2009 Location: Bangalore
Posts: 1,150
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| ![]() May be slight off-topic, but definitely relevant question. As I know, most dealers dump the new cars in their yards directly under sun in open fields. I am really curious to know, How do they protect the cables, wires and other rat edible things within the cars? The reason why I am asking this question is, just 2 days back, I had been to a hospital on Hosur Road and had parked my car for 2-3 hours in an open field. By the time, I came out of hospital and started the car, some rats had entered the bonnet and had eaten wires and car did not start. I had to call Helpline and get their support to join the cut wires and pay heavily for their support. Hence, I am curious. Please let us know the secret of protecting cars against rats in such open fields especially when they are dumped in those yards for weeks together Last edited by gkveda : 6th January 2020 at 15:44. |
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![]() | #42 | |
BHPian ![]() Join Date: Oct 2019 Location: OD02/JH05
Posts: 232
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![]() | #43 |
Senior - BHPian ![]() Join Date: Nov 2009 Location: Bangalore
Posts: 1,802
Thanked: 2,230 Times
| ![]() A lucky customer will get free speakers on a base variant without additional costs. The dealer later recalls vehicle to remove speakers from the door, reason donor car was a mid-variant. An unknowing owner will not know till he takes the vehicle to ICE installation. A shoddy PDI at the dealership, can a car buyer do PDI at this level? The door panels removed for taking off speakers, how to count the number of times these panels would have been removed? A few photos of the car on delivery day, improper fog lamp fitment, dislocated rear tail lamp. These were rectified after heated arguments. Will Mahindra Rise? No courtesy call too, washed off hands. Why a dealer has to take the blame for transit damages? Last edited by deehunk : 24th January 2020 at 00:55. |
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![]() | #44 |
BHPian ![]() Join Date: Sep 2009 Location: pune
Posts: 343
Thanked: 306 Times
| ![]() We recently bought a Kia Seltos GT ( DCT ) and before taking the delivery had already done a deal with Darshan Tyres for exchanging stock tyres with Michelin PS4 . Out of the showroom we drove straight to Darshan Tyres . There I was informed that the stock tyres had easily done about 600-700 kms . The guys at Darshan happens to be a good friend and am sure that wasnt a lie . He just told me that as an FYI did not renegotiate the exchange prices . He later told me that he happens to be a supplier to a lot of showrooms in Pune and that this is a regular practice at showrooms . They swap the tyres of a new delivery vehicle with the tyres from a test drive vehicle . Was a shock for me . After paying a good 20 lakhs you wouldnt expect such a thing . |
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![]() | #45 |
Senior - BHPian ![]() Join Date: Nov 2009 Location: Bangalore
Posts: 1,802
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| ![]() The swapping of tyres is serious, did you report this to KIA? We know car dealers sell exchanged tyres from new cars. |
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