VERY BAD FORD. No cookies for you!!!

gemithomas · 18th June 2007, 12:20

Had a really bad experience with Kairali ford at Thiruvannathapuram. I just wanted to check my power steering fluid since i thought i saw its level was coming down. These guys were so reluctant to check out the vehicle since i had not booked. Now i just cant understand why someone should book for a service just to have a oil level check. The guy at the reception was more if a help but i found him begging to the service guy to "please check the vehicle"!!!!!! Now this is just irritating man. WHy would you want someone to beg the service guys to check a vehicle you have bought with your hard earned money. Just for a moment i doubted if i had really payed for the vehicle or did they give it to me for FREE!!!!!

Can anyone help me with someone nice at kairali ford either at trivandrum of ernakulam. someone who understands that you love your car and like taking good care of it.

Please also help with somewhere that i can lodge a complaint.

gemithomas · 18th June 2007, 12:22

Quote:

Originally Posted by gemithomas

Can anyone help me with someone nice at kairali ford either at trivandrum of ernakulam. someone who understands that you love your car and like taking good care of it.

.

Hope i'm not asking for too much with that one!!!!!!!

Zappo · 18th June 2007, 17:40

hmm... I am sure people have missed out on it. Sooner than later some Ford owner will help you out on that. Have you checked Ford's website? Find out their PR or communications head's mail id and drop in a stinker. That should hopefully evoke some response.

OT: You are too much into orkuting, aint ya?

jkdas · 18th June 2007, 18:41

kairali ford is known for its bad service

My cousin had issues with them too

xbox360 · 18th June 2007, 18:58

Some time back, a Ford service station in HYD had made a mess out of my car's routine service and to top it they were rude and unapologetic. At that point I had sent a stinker to the e-mail ID on Ford India's site.
The response was swift. The service centre was pulled up and they apologized within days of the escalation.
I suggest you air your frustration to Ford india to make sure this is not repeated with you or with anyone else in the future.

benbsb29 · 19th June 2007, 09:52

We have a fellow member landcruiser who had problems with his servicing by some dealer in Chennai. He had contacted the Ford India people, and his issues were addressed to some extent. He could give you the required numbers and details.

Gemi, just an afterthought.. the pleading to look at your car was an internal issue, and not something where you were being made to do it. If it was you who had to run after them, it would have taken a more serious turn. Since, this was a behind-the-back episode, i dont think there is much you can do about it. They would have had their own reasons. I am not trying to support their behaviour, just my analysis on the same.

On the other hand, its always a good idea to make a suitable acquaintance with some service advisor there. Thats what i usually do at my dealers place. There are 2-3 service advisors with whom i now enjoy a good hi-hello relationship, and i try to ensure that its them who take a look at my vehicle. And no, i havent booked in advance each time i needed them to look up something. In fact, just before my first long distance trip to Kerala with the car last December, i took the car over for a simple checkup, and although they were high on vehicles to be serviced, they checked up everything, showed me how to operate the jack, washed the car FOC, and also wished me a Happy n Safe journey.

Check out Rudra's thread on a similar topic.

Gemi, try this mail id : custmail@ford.com

gemithomas · 19th June 2007, 09:58

Quote:

Originally Posted by xbox360

Some time back, a Ford service station in HYD had made a mess out of my car's routine service and to top it they were rude and unapologetic. At that point I had sent a stinker to the e-mail ID on Ford India's site.
The response was swift. The service centre was pulled up and they apologized within days of the escalation.
I suggest you air your frustration to Ford india to make sure this is not repeated with you or with anyone else in the future.

do you have any contact e-mail id's. i couldnt find any complaint section ont their site

xbox360 · 19th June 2007, 12:08

This is the id -- custmail@ford.com

theexister · 19th June 2007, 12:27

Quote:

Originally Posted by xbox360

Some time back, a Ford service station in HYD had made a mess out of my car's routine service and to top it they were rude and unapologetic. At that point I had sent a stinker to the e-mail ID on Ford India's site.
The response was swift. The service centre was pulled up and they apologized within days of the escalation.
I suggest you air your frustration to Ford india to make sure this is not repeated with you or with anyone else in the future.

I own a Fiesta which is due for 3rd(6months) free service...so far the service center guys at the place I booked have been pretty good.

Does this centre, you mention discretely, happen to be located near Sec'club?

xbox360 · 19th June 2007, 12:53

Quote:

Originally Posted by theexister

I own a Fiesta which is due for 3rd(6months) free service...so far the service center guys at the place I booked have been pretty good.

Does this centre, you mention discretely, happen to be located near Sec'club?

It was Fortune Ford that was taken to task (in my exp Mody Ford dosen't rock either). The only good Ford service station was Sundaram, but unfortunately they are no longer are a Ford Dealer.

18th June 2007, 12:20	#1
gemithomas Senior - BHPian Join Date: Jan 2007 Location: Trivandrum Posts: 2,366 Thanked: 143 Times View My Garage	VERY BAD FORD. No cookies for you!!! Had a really bad experience with Kairali ford at Thiruvannathapuram. I just wanted to check my power steering fluid since i thought i saw its level was coming down. These guys were so reluctant to check out the vehicle since i had not booked. Now i just cant understand why someone should book for a service just to have a oil level check. The guy at the reception was more if a help but i found him begging to the service guy to "please check the vehicle"!!!!!! Now this is just irritating man. WHy would you want someone to beg the service guys to check a vehicle you have bought with your hard earned money. Just for a moment i doubted if i had really payed for the vehicle or did they give it to me for FREE!!!!! Can anyone help me with someone nice at kairali ford either at trivandrum of ernakulam. someone who understands that you love your car and like taking good care of it. Please also help with somewhere that i can lodge a complaint. Last edited by gemithomas : 18th June 2007 at 12:21.
	() Thanks

18th June 2007, 17:40	#3
Zappo Team-BHP Support Join Date: Oct 2005 Location: Hyderabad Posts: 5,922 Thanked: 2,699 Times	hmm... I am sure people have missed out on it. Sooner than later some Ford owner will help you out on that. Have you checked Ford's website? Find out their PR or communications head's mail id and drop in a stinker. That should hopefully evoke some response. OT: You are too much into orkuting, aint ya?
	() Thanks

18th June 2007, 18:41	#4
jkdas Senior - BHPian Join Date: Sep 2005 Location: Thiruvananthapu Posts: 9,687 Thanked: 1,492 Times View My Garage	kairali ford is known for its bad service My cousin had issues with them too
	() Thanks

18th June 2007, 18:58	#5
xbox360 BHPian Join Date: Mar 2007 Location: Hyderabad Posts: 251 Thanked: 89 Times View My Garage	Some time back, a Ford service station in HYD had made a mess out of my car's routine service and to top it they were rude and unapologetic. At that point I had sent a stinker to the e-mail ID on Ford India's site. The response was swift. The service centre was pulled up and they apologized within days of the escalation. I suggest you air your frustration to Ford india to make sure this is not repeated with you or with anyone else in the future.
	() Thanks

19th June 2007, 09:52	#6
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,969 Thanked: 13,230 Times View My Garage	We have a fellow member landcruiser who had problems with his servicing by some dealer in Chennai. He had contacted the Ford India people, and his issues were addressed to some extent. He could give you the required numbers and details. Gemi, just an afterthought.. the pleading to look at your car was an internal issue, and not something where you were being made to do it. If it was you who had to run after them, it would have taken a more serious turn. Since, this was a behind-the-back episode, i dont think there is much you can do about it. They would have had their own reasons. I am not trying to support their behaviour, just my analysis on the same. On the other hand, its always a good idea to make a suitable acquaintance with some service advisor there. Thats what i usually do at my dealers place. There are 2-3 service advisors with whom i now enjoy a good hi-hello relationship, and i try to ensure that its them who take a look at my vehicle. And no, i havent booked in advance each time i needed them to look up something. In fact, just before my first long distance trip to Kerala with the car last December, i took the car over for a simple checkup, and although they were high on vehicles to be serviced, they checked up everything, showed me how to operate the jack, washed the car FOC, and also wished me a Happy n Safe journey. Check out Rudra's thread on a similar topic. Gemi, try this mail id : custmail@ford.com Last edited by benbsb29 : 19th June 2007 at 10:01. Reason: Replying to Gemi's new mail
	() Thanks

19th June 2007, 12:08	#8
xbox360 BHPian Join Date: Mar 2007 Location: Hyderabad Posts: 251 Thanked: 89 Times View My Garage	This is the id -- custmail@ford.com
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