Got My Swift Replaced

horsepower · 18th June 2007, 21:28

Hi! I took delivery of my Swift Ldi, Pearl White from Apra Motors Pvt. Ltd. on 13th June. I have had driven it for 350 kms and was enjoyed every second of it.

Today morning while at the dealership for some rubbing job noticed that my front fender has been painted. The white paint on the rubber trim and black edge's of the nuts were looking suspicious. So, I immediatly called my father and met the concerned people. Intially they said they will get the fender replaced with the new one, but on insisting the general manager sales Mr. Mittal replaced my car with the brand new one. Though I had to compromise on the color but I am happy that my car was changed and that too on the same day.

he also told me that, sometimes they do get cars with minor scratches which require paint job or touch up and its normal. He assured me that the original car is not accidental and was ready to give it in written. But, my father did not want to take any chances and so we got it replaced with the new one. I still can't believe that they changed my car as I have had already done close to 400 kms.

I appreciate the way handled the whole issue.

nikkibike · 18th June 2007, 21:42

This is really surprising news!!! WOW!! G8 compensation for what you had dude!

Wonder how many owners can expect this??!! So whatz the status of documents?! I guess the vehicle is already registered in your/dads name eh?! Similarly..insurance and road tax thingys??!! If not... what are the hasles you expect to happen in coming days?!

CrAzY dRiVeR · 18th June 2007, 21:43

Quote:

Originally Posted by horsepower

I appreciate the way handled the whole issue.

Maruti service does speak for itself!

Deepz · 18th June 2007, 21:48

Good on you dude. You took 'delivery' of a new car twice in less than a week. So which colour did you get the 2nd one in?

horsepower · 18th June 2007, 22:38

Well Dealer is getting the papers done at his end. Registration papers were not submitted till today. Insurance cheque was taken back as it was Maruti's Insurance Policy only. Given a new temporary number.

I have got Sparky Silver now, it looks good but not as good as Pearl White. My car was getting smooth as I was near 400 km mark and was getting excited with each passing km. So as to complete running in period and then floor her.

theMAG · 18th June 2007, 23:05

This is by far the most generous incident in car ownership I've heard of. I feel its not without an underlying and strong reason that the car was replaced so voluntarily.

horsepower · 18th June 2007, 23:14

Well, it sounded strange and sweet to me when he offered to replace the car. Strange coz without any arguement's and explanation's. Though he was ready to give in written that car was accident free and only small scratch was repaired and therefore fender was painted. I even approved of it but dad wanted new, as doubt had already made it's place.

james · 18th June 2007, 23:16

this is lust too good to be true!!.. i dunno why but i find something really wrong here.. they dont usually replace the whole car for minor things like that.. maybe it did have an accident and the dealer was scared that your dad might go investigating n somehow find out its past.. so he got scared n replaced it..
or maybe some crazy guy wanted that colour very badly n didnt mind if it was already used for 400kms..
there could be a million reasons.. but what the hell!! u got a spanking new car.. congrats dude.. enjoy this one even more..

rr_zen · 18th June 2007, 23:29

Thats something I would like to hear happening in India. I should say it was a noble gesture to replace a car for something as trivial as a paint touch up. No offense here please. I agree from the customer's point that it is a niggling issue. Believe me, even I would react the same way here. However, what astounds me is the dealer's voluntary initiative to replace the car on account of this issue. Anyways, good luck and congratulations !

pogusingh · 18th June 2007, 23:32

Quote:

Originally Posted by horsepower

Well, it sounded strange and sweet to me when he offered to replace the car. Strange coz without any arguement's and explanation's. Though he was ready to give in written that car was accident free and only small scratch was repaired and therefore fender was painted. I even approved of it but dad wanted new, as doubt had already made it's place.

Who is this dealer buddy? This is too good to be true. On one hand we have the other thread where Sam has found a major issue with his Verna with a broken axle and here you got it replaced just because of a cosmetic defect. Thats really great. Just be careful here although, I hope the dealer is not giving you a used car from some other owner which he would have exchanged in the same way

. All the best. These things are really tricky....
But I believe since he is ready to give it in written, he should be genuine

esteem_lover · 18th June 2007, 23:51

Just compare this with shivasuma's metroford episode. Dude, are you sure you are not dreaming ? i cant believe this.

horsepower · 19th June 2007, 00:07

The dealer in question is Apra Automobiles Pvt. Ltd. They have one of the largest service center in India, only after some dealer in South. I asked dealer what will they do with the car and they said will sell it for some discount. As there are all types of customer.

The car I got now had 9 Km on odo and the reading cannot be altered. I checked the car thoroughly this time and couldn't find any issue's. Hope there are no mechanical issues or manufacturing defects.

esteem_lover · 19th June 2007, 00:11

I am sure there will not be any, so stop being apprehensive & enjoy your new car.

nitrous · 19th June 2007, 00:22

With the HUGE demand for the Swift diesel, this car will certainly be passed on to an unsuspecting customer.
This is highly probable.

manikjeet · 19th June 2007, 01:07

Now this is one thing you don't hear everyday

good on the part on maruti

years back i remember we got our 1000 replaced after 6 months

cong on your new new car

18th June 2007, 21:28	#1
horsepower BHPian Join Date: Sep 2005 Location: Gurgaon Posts: 281 Thanked: Once View My Garage	Got My Swift Replaced Hi! I took delivery of my Swift Ldi, Pearl White from Apra Motors Pvt. Ltd. on 13th June. I have had driven it for 350 kms and was enjoyed every second of it. Today morning while at the dealership for some rubbing job noticed that my front fender has been painted. The white paint on the rubber trim and black edge's of the nuts were looking suspicious. So, I immediatly called my father and met the concerned people. Intially they said they will get the fender replaced with the new one, but on insisting the general manager sales Mr. Mittal replaced my car with the brand new one. Though I had to compromise on the color but I am happy that my car was changed and that too on the same day. he also told me that, sometimes they do get cars with minor scratches which require paint job or touch up and its normal. He assured me that the original car is not accidental and was ready to give it in written. But, my father did not want to take any chances and so we got it replaced with the new one. I still can't believe that they changed my car as I have had already done close to 400 kms. I appreciate the way handled the whole issue.
	() Thanks

18th June 2007, 21:42	#2
nikkibike BHPian Join Date: May 2006 Location: QoAS Posts: 526 Thanked: 4 Times	Surprising!! This is really surprising news!!! WOW!! G8 compensation for what you had dude! Wonder how many owners can expect this??!! So whatz the status of documents?! I guess the vehicle is already registered in your/dads name eh?! Similarly..insurance and road tax thingys??!! If not... what are the hasles you expect to happen in coming days?!
	() Thanks

18th June 2007, 21:48	#4
Deepz BHPian Join Date: Jul 2006 Location: Jakarta(originally bombay) Posts: 98 Thanked: 2 Times	Good on you dude. You took 'delivery' of a new car twice in less than a week. So which colour did you get the 2nd one in?
	() Thanks

18th June 2007, 22:38	#5
horsepower BHPian Join Date: Sep 2005 Location: Gurgaon Posts: 281 Thanked: Once View My Garage	Well Dealer is getting the papers done at his end. Registration papers were not submitted till today. Insurance cheque was taken back as it was Maruti's Insurance Policy only. Given a new temporary number. I have got Sparky Silver now, it looks good but not as good as Pearl White. My car was getting smooth as I was near 400 km mark and was getting excited with each passing km. So as to complete running in period and then floor her.
	() Thanks

18th June 2007, 23:05	#6
theMAG Distinguished - BHPian Join Date: May 2006 Location: Avon, CT Posts: 7,217 Thanked: 1,808 Times View My Garage	This is by far the most generous incident in car ownership I've heard of. I feel its not without an underlying and strong reason that the car was replaced so voluntarily.
	() Thanks

18th June 2007, 23:14	#7
horsepower BHPian Join Date: Sep 2005 Location: Gurgaon Posts: 281 Thanked: Once View My Garage	Well, it sounded strange and sweet to me when he offered to replace the car. Strange coz without any arguement's and explanation's. Though he was ready to give in written that car was accident free and only small scratch was repaired and therefore fender was painted. I even approved of it but dad wanted new, as doubt had already made it's place.
	() Thanks

18th June 2007, 23:16	#8
james BHPian Join Date: Jun 2005 Location: Mangalore Posts: 597 Thanked: 645 Times	this is lust too good to be true!!.. i dunno why but i find something really wrong here.. they dont usually replace the whole car for minor things like that.. maybe it did have an accident and the dealer was scared that your dad might go investigating n somehow find out its past.. so he got scared n replaced it.. or maybe some crazy guy wanted that colour very badly n didnt mind if it was already used for 400kms.. there could be a million reasons.. but what the hell!! u got a spanking new car.. congrats dude.. enjoy this one even more..
	() Thanks

18th June 2007, 23:29	#9
rr_zen Senior - BHPian Join Date: Sep 2006 Location: Chennai, India Posts: 1,799 Thanked: 400 Times View My Garage	Thats something I would like to hear happening in India. I should say it was a noble gesture to replace a car for something as trivial as a paint touch up. No offense here please. I agree from the customer's point that it is a niggling issue. Believe me, even I would react the same way here. However, what astounds me is the dealer's voluntary initiative to replace the car on account of this issue. Anyways, good luck and congratulations !
	() Thanks

18th June 2007, 23:51	#11
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 502 Times View My Garage	Just compare this with shivasuma's metroford episode. Dude, are you sure you are not dreaming ? i cant believe this.
	() Thanks

19th June 2007, 00:07	#12
horsepower BHPian Join Date: Sep 2005 Location: Gurgaon Posts: 281 Thanked: Once View My Garage	The dealer in question is Apra Automobiles Pvt. Ltd. They have one of the largest service center in India, only after some dealer in South. I asked dealer what will they do with the car and they said will sell it for some discount. As there are all types of customer. The car I got now had 9 Km on odo and the reading cannot be altered. I checked the car thoroughly this time and couldn't find any issue's. Hope there are no mechanical issues or manufacturing defects.
	() Thanks

19th June 2007, 00:11	#13
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 502 Times View My Garage	I am sure there will not be any, so stop being apprehensive & enjoy your new car.
	() Thanks

19th June 2007, 00:22	#14
nitrous Senior - BHPian Join Date: May 2004 Location: UAE/Lon/Madras Posts: 6,965 Thanked: 325 Times View My Garage	With the HUGE demand for the Swift diesel, this car will certainly be passed on to an unsuspecting customer. This is highly probable.
	() Thanks

19th June 2007, 01:07	#15
manikjeet Senior - BHPian Join Date: Sep 2006 Location: chandigarh Posts: 1,618 Thanked: 295 Times View My Garage	Now this is one thing you don't hear everyday good on the part on maruti years back i remember we got our 1000 replaced after 6 months cong on your new new car
	() Thanks