[vikingslayer]

Hello everyone,

I recently purchased a Tata Nexon XZ+ from a dealership in Delhi. The car was almost 50% self-financed and the rest was covered by the bank. I completed the PDI and was quite satisfied with the car.

According to my VIN inspection, the car was manufactured in September this year.

I made the advance payments and got all the receipts of the purchase.

The SA promised me delivery by the 9th of October, however, due to bank holidays, the payment could only be disbursed on 10th of October along with the R.O.

Come 11th of October, I receive a call from the TL of the Tata Dealership who "regretfully" informs me that the car will be "re-billed" because of non-payment of GST on their part and hence I need to wait for at least 1 week for delivery with HSRP.

"Re-billing" sounds dodgy and I lost my temper and gave him an earful and asked how come the dealership can stall my purchase despite the payment being made in full? He chimed in with some B.S that "Tata dealerships have this unique policy of rebilling if the purchase was made in the first week of month. He said "he has previously worked with Maruti, Toyota, and the rest of it and only Tata has this problem".

I quickly rebutted him if mine was a special case, and if no one has ever purchased a Tata car during the first week of the month and he kept on harping on the same ol' tune.

I also lambasted him and the SA for keeping me in the dark about this whole GST fracas whilst paying the booking amount and advance down payment. I told him that I've taken pictures/videos of the car during PDI and if there is anything amiss, I will call upon the bank to nullify the purchase and am not paying a single EMI whatsoever.

The TA replied that "we're not sure if a customer will indeed make a purchase despite paying the booking and advance amount, hence we waited on the GST payment". "What if we paid the GST and you (the customer) backtracked on your purchase?".

I asked the TL, SA and the CRM to mark me an email citing the reason for the delay and give me a final deadline. They did send me an email with the deadline now shifted to 18-19th of October. (Notice how they haven't been able to confirm an exact date).

I warned the TL again that any mess up or delay by even a single day will mean I call the bank and end this deal. I have shared the emails with my bank RM and apprised her of the entire situation.

So, my fellow BHPians, my question is do you also smell something fishy here? Am I being taken for good long private jet ride? Please advise on possible recourses.

[akg7091]

This does NOT sound like a genuine issue. I have a feeling your car got damaged post PDI and they are just covering it up while waiting for some part to arrive that they couldn't swap with any of the other cars they have in stock

[speed79]

Non payment of GST is pure BS. GST for a sale in October month will be paid by mid of November. There is something seriously wrong. May be the car has been sold to someone else for a premium.

[vikingslayer]

Originally Posted by speed79

Non payment of GST is pure BS.

I have pictorial proof of VIN and other car parts with me. I guess they cannot sell the car to someone else in the interim. But, you never know.

Should I wait until 18-19th October and then decide future course of action if indeed they deliver the same car to me with everything intact?

Originally Posted by akg7091

This does NOT sound like a genuine issue.

Yeah, I enquired about the same during my conversation with the TL. He said he can ask the SA to do a live video call if I have any doubts on the car's legitimacy.

I too think there could be some sort of malfunction that impeded the delivery, but am not sure.

Can they change the VIN? I have the bills were the Engine No. and VIN is mentioned. I also have pictorial evidence of the same.

Can they somehow forge it?

Just as a heads up, the car has been parked in the showroom since before the day of PDI. Or, so I have been told.

While I can vouch for the truthfulness of this statement for at least the first few days, am not sure if it remained inside the showroom during the recent downpour.

Incessant Delhi rains during the last week could have played spoilsport in their open stockyard/service center which is adjacent to the showroom.

Again, during the PDI the car seemed fine. No botched paint job, body work etc. was visible. The engine didn't make a noise upon start. Checked the batteries, inspected the tyres (manufacture date), windows et al. everything seemed "normal".

Wonder what's the mystery behind this delay.

Mod Note- Please use multiQuote function and quote only relevant portion while replying.

[thanixravindran]

The car that you saw would have been billed to someone else and sold unless you can go and see the car in person. The dealership is holding onto your money as working capital. GST story is ridiculous. Most likely you will be allocated another car once in stock. Please immediately escalate to TATA with payment proof and vin number originally allotted to you and get a car delivered.

[vikingslayer]

Most likely you will be allocated another car once in stock.

What if the new allocated car has the same VIN and engine number? Is it possible?

The car that you saw would have been billed to someone else and sold unless you can go and see the car in person

I have done the PDI already. I'll go again tomorrow to check if it's the same car. What if it's the same car? Should I take it if everything's intact?

I raised this billing concern with the TL, he said the car wasn't sold to anybody else.

Like I mentioned in the previous post, the TL said they will be "re-billing" the car as per TATA's ludicrous policy.

[thanixravindran]

Originally Posted by vikingslayer

What if the new allocated car has the same VIN and engine number? Is it possible?



I have done the PDI already. I'll go again tomorrow to check if it's the same car. What if it's the same car? Should I take it if everything's intact?

I raised this billing concern with the TL, he said the car wasn't sold to anybody else.

Like I mentioned in the previous post, the TL said they will be "re-billing" the car as per TATA's ludicrous policy.

No VIN and engine number are unique. No two cars can have the same. Billing to customer means invoice generation during sale. What is rebilling? Is the dealer talking about billing between Tata motors and dealer?

[vikingslayer]

What is rebilling? Is the dealer talking about billing between Tata motors and dealer?

Yes, that's what he means. So, I visited the dealership again yesterday for a "second" PDI.

It's the same car, with everything intact. Same VIN, engine number, and all the rest of it.

I'll get the car tomorrow morning with HSRP.

I still can't figure if this was a genuine issue or some sort of Fugazi.

[SideView]

Originally Posted by vikingslayer

Yes, that's what he means. So, I visited the dealership again yesterday for a "second" PDI.

It's the same car, with everything intact. Same VIN, engine number, and all the rest of it.

I'll get the car tomorrow morning with HSRP.

I still can't figure if this was a genuine issue or some sort of Fugazi.

Whats the update on this?

[MartinVirage]

Please check if the car was repainted. If you have a detailer who you know, check if the car has gone through any denting-paiting procedures

Hoping, its nothing. Cheers!

[Raghu M]

I have never heard of something like this. Rebilling seems to be a very dubious word to be used to begin with. And the TL telling that all TATA vehicles that are bought in the first week of every month adds to suspicion. It's better to hold off and take another vehicle. If the RC comes out with some error, you will find it hard to get it corrected. Please check the VIN and Chassis no. again to confirm.

[vikingslayer]

Originally Posted by SideView

Whats the update on this?

Took the delivery after a few more days of lapses finally on the 22nd of October. During the preceding week and around that time, due to Diwali holidays, the RTO wasted a couple of days which delayed the delivery further. Icing on the cake.

I confronted the CA, TL and his CRM as to why the delivery was delayed on the day of delivery. I knew something was off. They were making the same ol' excuse.

I lashed out at each and every one of them because they delayed the delivery by a couple of hours on the delivery day too. This time though it wasn't their fault, the RTO was wasting hell lot of time.

My hunch is that because I took insurance from outside, the dealership was miffed and made it a point to "get even" with me. But, this could have only slightly upset them.

MORE importantly, I cut their commission on RTO fees and paid only what was printed on the bill. It was a few grands but I insisted I will only pay what's printed on the bill. This perhaps infuriated the dealership who must have sworn to "teach me a lesson". Lol

Interestingly, the CA told me the "few grands" is for some RTO tax (read: his/or dealership's commission) that the dealer has to pay to the RTO which will have to be reimbursed by me (the customer, as it's included in the on-road price) on the day of delivery.

I refused to pay that amount whilst making the advance payment. The CA said "no worries, we will show you a receipt of the "few grands" RTO tax and then you'll believe us". The clown was trying to be too clever.

Lo and behold, on the day of delivery: the CA, TL, CRM and basically no one from the dealership showed me that tax receipt from the RTO. So, I never paid those few grands because I knew from the start what's printed on the bill is the final amount that you gotta pay. If anyone says otherwise, politely ask them to shove it.

After waiting for a few more long hours, I made it a point to lambast the entire dealership and whomever from the dealership comes to argue with me.

Just, a few minutes before the actual delivery the CRM approached to give my feedback. I refused to give any feedback on my "experience".

The CRM told me that if there's any issue I can simply call her anytime and she will try her best to help me and all the rest of it.

Since that day, I have received several "helpful" calls from them (almost their entire staff and subsidiary concerns, service centres, etc. for many days on end. They are constantly asking me if there is any issues or if I am "happy" with the purchase.

Of course, I am elated and "very happy".

The CRM told me to rate them favourably if any call comes through. She says it's a matter of bread and butter for them and that they could "lose their jobs" if I rate them unfavourably.

The TL again called me a couple of days ago to check if the car's fine and if I receive any call please rate them favourably.

So far based on my conversation with them, the TL, despite his lame excuses, seems like he really wanted this to be a smooth process for me. Maybe I am being optimistic. haha

The CRM, although the delay wasn't any fault of hers, also seems to at least sympathise with me.

Nevertheless, I've kept them all on tenterhooks ever since. Perhaps, rightly so.

If the RC comes out with some error, you will find it hard to get it corrected. Please check the VIN and Chassis no. again to confirm.

I checked the VIN and Chassis NO twice, once during the day of delivery and priorly during PDI. It's the same both times.

I've received a temporary RC from the dealership for now. The VAAHAN dept. or Ministry of Road and Transport still hasn't updated my RC on Digilocker after so many days. Total clown behaviour from the RTO.

Please check if the car was repainted. If you have a detailer who you know, check if the car has gone through any denting-paiting procedures

Thanks for the suggestion. This is something I would like to check for myself too. So far the car hasn't shown any signs of problems. Except the slight whirring engine or interior plastics' noise sometimes (am not sure which one it is).

Before purchasing this car, I was aware of these slight noise issues in Nexon cars. Based on my research they are somewhat common.

Since my first service is due in a month, I will get it checked. It's not frequent or too loud just a little bit grating on my sensitive ears.

On a side note I was expecting some sort of help or suggestions here on Team BHP as my delivery was getting delayed. While the initial suggestions were helpful, only a handful people could chip in with their inputs.

I was frantically signing in each day just to check if there's any new posts. Nada.

Funny enough, the reason why I am able to reply again is because I got a notification from Team BHP that "the admin has replied". And, when I log in there's at least 3 replies already.

Quite disappointed with the forum. Not with the members but the way new members are blocked from even posting. Perhaps the mods could have bumped my thread so that many more people could have shared their insights.

Based on my past experience, as I am typing this out, the mod(s) will take more than a day, sometimes a couple of days to approve my post to check spam. Just great!

You see how anyone would lose interest if there's no new posts on the thread.