31st May 2008, 22:37
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| BHPian  | |
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31st May 2008, 22:42
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| BHPian  Join Date: Mar 2008 Location: "God's own Shaap"
Posts: 355
Thanked: 10 Times
| I likes already Patchy Boy  . Desperately waiting for the rest of what promises to be a hilarious affair. |
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31st May 2008, 23:08
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| Senior - BHPian  | |
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31st May 2008, 23:10
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| Senior - BHPian  | Quote:
By The Way i really like that the taxi has been booked for 09:05:12 AM. Sue them even if they are 1 second late  | |
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31st May 2008, 23:32
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| Team-BHP Support   | You must have shocked by that message! Quote:
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1st June 2008, 00:21
| #6 |
| BHPian  Join Date: Jan 2008 Location: Trivandrum
Posts: 598
Thanked: 8 Times
| Have heard of free upgrades  But cant consider this to be one, whichever way I look at it. Please do post the rest. |
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1st June 2008, 00:22
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| Senior - BHPian  | |
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1st June 2008, 00:33
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| BHPian Join Date: Jan 2008 Location: BLR / KTM
Posts: 67
Thanked: 13 Times
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1st June 2008, 00:36
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| Senior - BHPian  Join Date: Oct 2006 Location: Mumbai - The city of Sea Link!!!
Posts: 2,984
Thanked: 1,108 Times
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1st June 2008, 00:51
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| BHPian  Join Date: May 2008 Location: ACT
Posts: 57
Thanked: 3 Times
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Fiat should have known this was going to happen.. they should part ways if they have any plans to get more serious and aggressive here.. I wont like to take my Bravo or Linea to a Tata service station for servicing.. and get second treatment.. | |
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1st June 2008, 03:52
| #11 |
| BHPian  Join Date: Oct 2006 Location: Bangalore (Metropolis de motorheads)
Posts: 62
Thanked: Once
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1st June 2008, 08:07
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| Distinguished - BHPian   | |
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1st June 2008, 09:29
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| BHPian | Whose fault is it anyway????? - Part II Sorry guys. Got too sleepy last night and could not finish. Here is the rest. 31st morning, I am at the Airport Road place. Wifey wanted to tag along. I told her that she will be bored. This is not a TBHP meet. Nothing doing Sir. So along she comes. Good moring. I am here to get my car serviced. I am Sudheer. You spoke to me Sir. You can use your own oil Sir. Wow - These guys change policies at lightning speed Thanks. But I need it to be filled in my presence. Silence Hello..... 1 Minute Sir. I will get a service advisor to talk to you. 09:20 AM Service advisor fills out a form and then asks me if I had any specific issues The car has done 13500 kms. Not 1350 kms. Please correct your entry. Checks speedo again and corrects. Also date of purchase is 18/12/2007 not 18/2/2007 Oh. Sorry Sir Back to the customer lounge. Mr. Javed, CRM turns up. Thanks for agreeing to allow me to use my own oil Javed. Can I go out have breakfast and come back? I want the oil filled in my presence. Please go ahead Sir. Meanwhile I will get the rest of the checkup done so that we can go ahead with the engine oil filling when you come back. I am getting you car done on priority. Cool. I feel like a VIP, or is it because wifey is with me? Off we go to have breakfast. 10.30 AM we are back Javed, when can we fill the oil? Javed calls Shivarm on the mobile. You can go now Sir. He even sends a escort who carries the oil can for me. Wow, TATA-FIAT alliance seems to be working. When we come up to my car, I find it is not yet touched by anyone. Good, I can watch the whole process. I am pleased. 10.40 Meachanic 1 comes and hoists my car up on the lift and goes away. 10.45 Mechanic 2 comes and lowers it again. 10.50 Mechanic 1 is back. He lifts the car again, waits for a minute and then lowers it again. Then he proceeds to take the wheels off. I have asked for tyre rotation, including the spare. You also have to get balancing and alignment done. M1 nods. After taking of all the 4 wheels, he hoist the car up again and goes away. 11.15 M2 comes over, lowers the car and connects the car to the computer. Then he pulls of a sensor and proceeds to disform the sensor's pins with a screwdriver. What are you doing? There is a loose contact Sir. I am fixing it. He reads the computer again and I can see there are no errors. He disconnects the computer and walks off. 11.30 M1 comes back and adds Bradhal Engine flush. I pick up the can and read the instructions - run for 15-20 mins. M1 cranks the car and leaves. 11:42 M2 comes back and turns the car off. Why did you do that? I had left the engine running after the diagnosis to make sure it is fixed. So now I am turning it off. But the other guy has added Engine flush. Oh, OK Cranks engine again. Shivaram walks over and asks M2 How long has the engine been running? ummm, about 5 mins No,no. I am timing it. It is 12 mins. Oh. Thank you Sir. 11.50 M1 comes back, switches the engine off, hoists the car back up and leaves. 12:15 M1 is back. He proceeds to drain the engine oil. It is black and thin. Looks like the flush has done its job well. He then picks up a screwdriver and a hammer and goes at the oil filter. Dont you use the filter removing tool? Blank stare.... The filter comes off without much fuss and off goes M1. 12:30 M1 comes back with a new filter, fits it and lowers the car. He then proceeds with filling the new oil. He spills about 50 ml, before he gets even a drop into the engine. Dont you use a funnel? That oil is very expensive. Blank stare.... Engine oil filled, cap replaced. M1 proceeds to roll two of my wheels away. He comes back for the other two. I wanted the wheels to be rotated. How are you now going to identify which wheel was where? Blank stare..... 12:50 The wheels are back after balancing. M1 sort of does a guessing game and mounts the wheels back. Then, bingo, he hoist the car back up and walks off 1:00 Comes back with a Fuel filter and proceeds to replace it. He is using a open ended spanner vertically to remove the bolts. Dont you have pipe spanners? Blank stare.... 1:20 Fuel filter replaced, car is back on solid ground. Shivaram walks over. Sir, can you go along with him for a drive? Show him the rattle you hear occasionally. I hop into the car. M1 is in the back seat. Some one else is driving. He takes me around the block, never engages even the 3rd gear, reaches a max speed of 15 km, manages to stall twice, then we are back. Expert driver to Shivaram: There are no rattles. Shivaram turns to me: Sir, all done. We just have to do the alignment, wash and clean the car. I suddenly remember that wifey is sitting all alone in the customer lounge. So off I go to the lounge, carrying the left over engine oil with me. Wifey gives a sweet smile and asks how much longer? Maybe another 30-40 mins. If she is annoyed at being left all alone for the past 3 hours, she does not show it. 2:30 Javed, when can I get my car? Let me check with Shivaram and get back to you. 2.45 Prashant, (my service advisor) where is my car? Let me check with Shivaram and get back to you. That is what Javed told me 15 mins back. He has since disappeared. 1 minute Sir. 3:00 I walk out of the lounge and generally ask: Does anybody know where my car is? Blank stares all around 3:10 Javed is back. Javed, can I please have my car? Forget washing. Just give my car and let me go. Sorry sir. I will get the washing done on priority and give the car to you. Did I not hear Javed use the word priority sometime before today? 3:50 Sir, your car is ready. Do you want me to explain the bill? No Thanks. Just say how much Rs.1257. Thanks. 3:55 Finally, I get behind the steering wheel of my car. I am smiling all the way to Koramangala in bumper to bumper traffic. Wifey wants to know why I am smiling, after such an experience. I pull over into the parking lot of Total mall, lean over and give her a kiss. Two things I have understood today. 1. I have understood how much you love me 2. Mobil 1 rocks The end. Cheers, Rajan PS: The guys had the gall to give me a customer survey form: I wrote in the suggestions column " Too late to do anything now. I am never coming back" Last edited by PatchyBoy : 1st June 2008 at 09:45. |
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1st June 2008, 09:40
| #14 |
| Senior - BHPian Join Date: Oct 2004 Location: Bangalore
Posts: 1,441
Thanked: 77 Times
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1st June 2008, 10:00
| #15 | |
| Senior - BHPian Join Date: Dec 2007 Location: Bangalore
Posts: 4,145
Thanked: 571 Times
| Quote:
 Anyway, a good write up mate. Made a good reading! | |
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