My 4th service at Mohan Motors (M.A.S.S.), Kolkata
I took my car to Mohan Motors for 4th Servicing. Was advised a service costing 4.2K which included decarb also for a car which has done only 17K kms. On asking if really required at 17K I was given a strong affirmation. I accepted every point of service expecting to receive a well tuned car and not an excuse, “This is not working since you said no to xyz.”
After 6hrs or servicing I went to take the delivery of my car. I was given to test my car in a stretch where I cannot even cross 10km/hr for the first 1.5km and then not beyond 40km/hr in the rest of the stretch.
Things that went wrong :
1. The pickup went completely wrong and the car was giving an uneven power delivery.
2. The car was giving a wobbling sound from the tyre when I hit anything beyond 70km/hr. I could feel the vibrations at the pedals.
3. The ICE setting were completely changed, be it radio stations, color scheme or equalizers. There were few radio stations kept for mercy.
4. Few interior fittings were very loosely fit. These were definitely opened but not fit back properly.
5. There is a squeeking noise which comes when I ride in very slow speed with the AC on to be more specific. Sounds like a belt timing problem. In idle state the engine on sounds like a well tuned diesel engine and not a petrol engine. The mech at Mohan said that he understood the problem and will fix it. Not fixed till date.
Issue Resolution :
1. I went to another M.A.S.S. named Autokraft in Kolkata. They drove it for 5 mins and understood the problem in power delivery. Opened the hood and saw the ‘map-sensor’, as they termed it, clinging on to the board. They cleaned all the 4 spark plugs. It did not look that the plugs were cleaned in the previous servicing also. Problem resolved and I was more than happy. This work was done for free as they quoted it to be a minor issue.
2. Took the car to a tyre shop called “Indo Radial Club” near Science City who did a wheel alignment and all. Wobbling sound gone, no vibration at pedals now. I had specifically asked the people in Mohan to rotate my wheels with the one in the boot and was confirmed that it was done. In the wheel balancing center I took out a fresh wheel from the boot. The rotation was not done in Mohan as was told.
3. Sat with the car for almost 30 mins to get back the ICE to what it was, well almost cause I could not get the finesse as was tuned by one of the Kolkata Tbhpian (ShuvC).
4. The fittings which were loose were fixed. No rattling sound now.
5. The squeeking sound problem is still there and will look into it soon.
Escalation Done :
1. Escalated the matter to Service manager who in turn called the service assistant to come to a conclusion that it is difficult to keep a watch into all cars with so many cars around. I was also offered a 5% discount which amounted to about 270INR. I thanked them for their mercy and asked them for not reducing a single penny which they happily agreed to.
They came to the office where I work in to check the car and after the “guided tour” by me all they had to say “We just came to check the problems so that this does not happen with another customer.”
2. Mailed to Maruti who in turn informed Mohan only to get it fixed although I had specifically asked them not to send me back to Mohan. I was then informed of an independent check up by Maruti regional service team which has not happened till now. [10 days past the first mail] Tracking number: HT20081208_0000000263. I had called them up and they said I would be getting a call which is yet to happen.
Next is what ??