Disgusting experience with Sai Service (Phoenix Mills - Mumbai) I am as shocked as anyone who knows Sai. I bought a Maruti Swift Vdi from them 2 weeks ago and it was delivered on last friday(30th). However, the minute I got into the car and drove out of the showroom, I knew something was off. The car would vibrate violently in the 1st gear when you'd pick it up from a standstill. I called the showroom immediately and they mentioned it was a new car, with hardly any fuel. It just needed to heat up a bit and that I should drive it around for a day, if its not fine, bring it back in the morning. I did drive it, a 150kms almost. In gear, the car was like butter however the 1st gear problem remained.
When I took it back the next day, I was informed that the pressure plate was gone. I was asked to bring in the car on Monday, which was fair. On monday I was informed that the clutch plate had gone too, all this on a Brand New Car!. Out of utter disgust, I called the sales manager and blew my top. Finally they called me saying it was all fixed so I went down to the showroom to be greated by a cocky sales manager who tried to pacify me by saying 'Sir it happens'. I was obviously in no mood so I cut him short and made my point clear that it was simple, someone didn't do their job and I was issued a faulty car. He mentioned they fixed it but in my books, a brand new car, that has passed all quality tests and a pre delivery check requires no fixes.
Sai Service showed no empathy to the situation nor any remorse. Their idea of making good for overlooking the issue was offering me Rs. 150 worth of free pick ups for the next 3 services. At this point, both the sales manager and his boss were present. However, I felt cheap, cheated and quite frankly the offer of compensation to me was more of an insult to injury.
This was my first maruti, I bought it from apparently the 'Best' maruti dealership in Mumbai. My experience was absolute rubbish and I have come to realize that Sai has its fame reaching its head. I felt they would care about customer satisfaction but it seems that their efforts are well invested elsewhere... trying to save their skin and pinning the blame on the customer. I was actually told that the problem occurred because I drove the car. Point to note, I drove it 50 meters before calling them about the problem.
I am a car enthusiast, I know my car, I am passionate about cars especially the DDiS. I waited a year to check up on, drive first hand and study the car. This experience has left my spirit feeling euthanized... |