|9th March 2009, 11:10||#46|
Join Date: Mar 2006
Thanked: 181 Times
Whenever they launch a new car, Skoda has a mechanics meet. One batch gets trained. The best existing mechanics at the existing dealerships get to visit this meet.
While your inferences might be based on experiences, I don't think its right for you to generalize. We have 2 Octy diesels, one with 60,000 kms. on it, and the other with 55,000 kms. Both have done extensive highway travel, and braved horrible roads in S. Tamilnadu. We have never been stranded, and the maintenance bills have never been exorbitant (except for one car's AC coil which was damaged by water in last November's rains in Chennai). There have been no niggling issues.
(3) - its probably horrible driving and maintanence on the part of the guy you raced with.
(4) Our company has 3 Laura's presssed into service as executive vehicles, driven only by company drivers. No problems, and I don't feel endangered because we have 5 Skodas at home.
Their service sucks, though. Sucks, sucks, sucks. They respond well to threats of bodily harm sometimes
Last edited by Ice : 9th March 2009 at 11:11.
|9th March 2009, 12:33||#47|
Senior - BHPian
Join Date: Mar 2005
Thanked: 2,706 Times
Can you keep sending them mails every now and then so we can figure out if it is actually a person responding or an autoresponder system that looks for key words and send a response within a specified time?
|11th March 2009, 12:45||#48|
Join Date: Nov 2007
Thanked: 41 Times
Behram, Indeed a good one for the 600th post.
My two bits-
I feel its 50% effort of the organisation either dealership or company to inculcate the values/training/gyan/philosophy. 50% effort of the individual, the person needs to be passionate about this job, some engineer passing out having no passion for automobiles in general joins an auto major, because its a good brand to work for. Incases the poor guy just is not capable or does not have the basic orientation for customer service.
PS- Unofficial reply by an HR person of an automobile major, We only hire the cream from the premier insitutes ( Whether the person is passionate about anything on wheels, is a question that needs to be answered)
Last edited by kavesh55 : 11th March 2009 at 12:46.
|11th March 2009, 13:08||#49|
Senior - BHPian
Join Date: Jan 2008
Thanked: 422 Times
AFAIK no manufacturer trains every mechanic in every dealer & A.S.C. The batches that are trained by them are expected to train the others and new-comers down the line.