Delivery Nonsense - TATA Indica Vista Aqua 1.4 TDI

Akki_5 · 14th August 2009, 01:55

Dealer = Concorde Motors, Prabhadevi, Mumbai
Date = 13 August 2009

I had booked a Vista with Concorde on 31st July 2009. Delivery date promised was 8 Aug 09. Dealer delayed the delivery to 13 Aug 09. The car was invoiced on 26 June 09 by the dealer. At time of delivery, I asked him for the invoice date and he said it was in July - 2 days after my booking. It was only when i asked him for a copy of the invoice that he coolly mentioned that the car was invoiced on 26 June. He said that the car was delivered at the Concorde godown by Telco on 10 July 2009 (thats 15 days)!

When i was finally there to see the car, i was appalled at the many faults i found in a brand new car. Just 31 days ago i picked my New Laura from AutoBahn (adjacent to Concorde) and that was so smooth! While here, i found all this:

1. Though the car looked pretty after all the cleaning, i noticed 4 places on the car where paint had come off due to abrasion. At 2 places i found the culprit, screw-heads.

2. Under the hood, i noticed two bolts completely rusted. Plus, the car looked clean at only the places possible to humanly reach. The other places (nooks/cervices/corners/fissures) where the hand couldn't reach were dirty.

3. The reverse gear lamps (both) were not working.

4. The left ORVM was scratched heavily at the outside edge.

5. The rear seat-belts were very loose and took unreasonably long to recoil.

6. The beat-it-all. I asked the sales guy about the distance from storage godown (Bhiwandi) to their showroom (Prabhadevi). He replied 40-45 kms. The same places were applicable to the Laura and the odometer read 63 kms for that. But for the Vista, the odometer read 368 kms!!

On seeing #6, i immediately refused to take delivery. He said that its a fault and the car has not run anymore than Bhiwandi -> Prabhadevi. I asked him, do you think it is possible for a new car to have rusted bolts, paint scraped off, damaged mirrors and a faulty display!? He just shrugged and said he'll get it all fixed and give me the car in two days. I told him to give me another car as i wasn't interested in this particular car. He flatly refused saying the car was already registered in my name. I am in no way going to take that same car. What do you think i should do in such a situation?
Advice welcome

sudev · 14th August 2009, 06:35

In the first place you are right in refusing to take delivery.

Speculation: Perhaps it did duty of demo car before this. Can you chekc this by asking for invoice copy of Tata? Match engine/chassis id's.

Two: Appear willing but ask them to give in writing their acceptance of faults and that they will rectify before delivery / first service. And also the odo reading should be mentioned somewhere.

Three: With this in hand threaten them consumer court / media / TBHP etc.

Four: Raise stink

I know arm chair advise all this but without your acceptance and signatures how could they register in your name? Partial blame lies in us when in our hurry and/or anxiety we sign papers proffered without understanding implications.

AND if you really did not sign then it is also matter of criminal complaints under IPC420 etc. for forgery and impersonation.

MileCruncher · 14th August 2009, 07:15

Quote:

Originally Posted by sudev

In the first place you are right in refusing to take delivery.

Speculation: Perhaps it did duty of demo car before this. Can you chekc this by asking for invoice copy of Tata? Match engine/chassis id's.

Two: Appear willing but ask them to give in writing their acceptance of faults and that they will rectify before delivery / first service. And also the odo reading should be mentioned somewhere.

Three: With this in hand threaten them consumer court / media / TBHP etc.

Four: Raise stink

I know arm chair advise all this but without your acceptance and signatures how could they register in your name? Partial blame lies in us when in our hurry and/or anxiety we sign papers proffered without understanding implications.

AND if you really did not sign then it is also matter of criminal complaints under IPC420 etc. for forgery and impersonation.

+1 to everything said above. Concorde all over is known for thesekind of things and unless you raise stink, they are not going to do anything.

All the best

greenhorn · 14th August 2009, 07:35

Tata Motors Customer Care :: Reach Us

and give the worst ratings in every feedback form

aaggoswami · 14th August 2009, 08:17

Was it a deal with dealer that he will register the car in your name ?

Going to court media is of no use. If the car is registered in your name with your consent, Tata motor can only help you. When was the car registered ?

All depends on the issue of registration.

However, I would still suggest talking with higher management of the dealership.

vista_qjd · 14th August 2009, 09:49

If you signed the papers for regn and the car is in your name, there is nothing much that can be done now. Check the data or manufacture using the VIN number, you will find it for vista if you search around forums.
Always always always do a PDI before you sign papers. This is not just with tata, but any manufacturer/dealer.

Akki_5 · 14th August 2009, 12:10

Thanks a lot for all the help guys!
The registration is MH 12 and is in my dad's company's name. He DID sign the registration papers a while ago as we needed the car asap, as it was to be given to an employee. I wasn't supposed to go take delivery but was coincidentally in that part of town that time, so just got lucky and noticed all this crap. Glad that the idea of him getting the car to our office was tabled.
But frankly, just because we signed the reg papers, it does not mean he can make donuts with my new car and give it to me during 'delivery'.
Just because we signed reg papers, it gives him no liberty to give me a not-so-new car after taking full payment for a new car.
I mean, 368 kms is 9 times the distance from Bhiwandi to Prabhadevi!
I'll be speaking to dealer's higher management today. Will keep this updated.
Thanks again!

Akki_5 · 14th August 2009, 12:36

Guys, the chassis # for this particular car is MAT6085219PF54641.
Engine # 475IDT14FQZP65182.
Can u help me decode the month and year of manufacture?
Date of invoice = 26.06.2009

Akki_5 · 14th August 2009, 13:12

Hey guys, all issues sorted with the dealer.
Thanks a lot for all the help.

MODS - please close/delete this thread.

prabhusati · 14th August 2009, 13:28

Hi Akki_5,

Please throw some more light as to how did you resolve this issue. This will help others when they buy.

DieselFan · 14th August 2009, 14:23

Akki_5,

Please do write about your experience on the resolution. This would clarify the matter as well as may give a good point or two in favor of the dealer.

greenhorn · 14th August 2009, 14:24

well, that was fast.
Can we have some details of the resolution?

Jaggu · 14th August 2009, 14:28

Could you please share the deatils of the resolution as posted by others, might be useful to other buyers.

Akki_5 · 15th August 2009, 15:19

Well, at first, i was unaware that the car was registered with our Pune address and that everything regarding the registration process was completed. Surprisingly, even the sales guy could not tell me that the car had physical inspection done at Pune RTO which justifies the excess reading on odometer. After talking to his seniors, he called up the next day and told me about all this.

The reverse gear light's bulbs were not fitted properly!
The paint scraped off at multiple places wasn't explained but he offered to get it fixed.
The rusted bolts under the hood were replaced.
Left ORVM was replaced.
The rear seat-belts were found to be OK (?).

Anyways, the dealer requested us to take the same car and my dad obliged. Dad wasn't keen on waiting for another car as he had already told the manager that his car was coming on 8th!

So all's well that ends well.
Thanks for all the help guys!

14th August 2009, 01:55	#1
Akki_5 Awaiting Email Confirmation Join Date: Jun 2009 Location: Mumbai Posts: 310 Thanked: 67 Times	Delivery Nonsense - TATA Indica Vista Aqua 1.4 TDI Dealer = Concorde Motors, Prabhadevi, Mumbai Date = 13 August 2009 I had booked a Vista with Concorde on 31st July 2009. Delivery date promised was 8 Aug 09. Dealer delayed the delivery to 13 Aug 09. The car was invoiced on 26 June 09 by the dealer. At time of delivery, I asked him for the invoice date and he said it was in July - 2 days after my booking. It was only when i asked him for a copy of the invoice that he coolly mentioned that the car was invoiced on 26 June. He said that the car was delivered at the Concorde godown by Telco on 10 July 2009 (thats 15 days)! When i was finally there to see the car, i was appalled at the many faults i found in a brand new car. Just 31 days ago i picked my New Laura from AutoBahn (adjacent to Concorde) and that was so smooth! While here, i found all this: 1. Though the car looked pretty after all the cleaning, i noticed 4 places on the car where paint had come off due to abrasion. At 2 places i found the culprit, screw-heads. 2. Under the hood, i noticed two bolts completely rusted. Plus, the car looked clean at only the places possible to humanly reach. The other places (nooks/cervices/corners/fissures) where the hand couldn't reach were dirty. 3. The reverse gear lamps (both) were not working. 4. The left ORVM was scratched heavily at the outside edge. 5. The rear seat-belts were very loose and took unreasonably long to recoil. 6. The beat-it-all. I asked the sales guy about the distance from storage godown (Bhiwandi) to their showroom (Prabhadevi). He replied 40-45 kms. The same places were applicable to the Laura and the odometer read 63 kms for that. But for the Vista, the odometer read 368 kms!! On seeing #6, i immediately refused to take delivery. He said that its a fault and the car has not run anymore than Bhiwandi -> Prabhadevi. I asked him, do you think it is possible for a new car to have rusted bolts, paint scraped off, damaged mirrors and a faulty display!? He just shrugged and said he'll get it all fixed and give me the car in two days. I told him to give me another car as i wasn't interested in this particular car. He flatly refused saying the car was already registered in my name. I am in no way going to take that same car. What do you think i should do in such a situation? Advice welcome
	() Thanks

14th August 2009, 06:35	#2
sudev Distinguished - BHPian Join Date: Jan 2008 Location: Gurgaon Posts: 3,863 Thanked: 3,253 Times	In the first place you are right in refusing to take delivery. Speculation: Perhaps it did duty of demo car before this. Can you chekc this by asking for invoice copy of Tata? Match engine/chassis id's. Two: Appear willing but ask them to give in writing their acceptance of faults and that they will rectify before delivery / first service. And also the odo reading should be mentioned somewhere. Three: With this in hand threaten them consumer court / media / TBHP etc. Four: Raise stink I know arm chair advise all this but without your acceptance and signatures how could they register in your name? Partial blame lies in us when in our hurry and/or anxiety we sign papers proffered without understanding implications. AND if you really did not sign then it is also matter of criminal complaints under IPC420 etc. for forgery and impersonation.
	() Thanks

14th August 2009, 07:35	#4
greenhorn Senior - BHPian Join Date: Apr 2007 Location: KL-01 Posts: 7,878 Thanked: 4,910 Times View My Garage	Tata Motors Customer Care :: Reach Us and give the worst ratings in every feedback form
	() Thanks

14th August 2009, 08:17	#5
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,997 Thanked: 3,012 Times	Was it a deal with dealer that he will register the car in your name ? Going to court media is of no use. If the car is registered in your name with your consent, Tata motor can only help you. When was the car registered ? All depends on the issue of registration. However, I would still suggest talking with higher management of the dealership.
	() Thanks

14th August 2009, 12:10	#7
Akki_5 Awaiting Email Confirmation Join Date: Jun 2009 Location: Mumbai Posts: 310 Thanked: 67 Times	Thanks a lot for all the help guys! The registration is MH 12 and is in my dad's company's name. He DID sign the registration papers a while ago as we needed the car asap, as it was to be given to an employee. I wasn't supposed to go take delivery but was coincidentally in that part of town that time, so just got lucky and noticed all this crap. Glad that the idea of him getting the car to our office was tabled. But frankly, just because we signed the reg papers, it does not mean he can make donuts with my new car and give it to me during 'delivery'. Just because we signed reg papers, it gives him no liberty to give me a not-so-new car after taking full payment for a new car. I mean, 368 kms is 9 times the distance from Bhiwandi to Prabhadevi! I'll be speaking to dealer's higher management today. Will keep this updated. Thanks again!
	() Thanks

14th August 2009, 09:49	#6
vista_qjd BHPian Join Date: Jul 2009 Location: Bangalore Posts: 200 Thanked: 50 Times	If you signed the papers for regn and the car is in your name, there is nothing much that can be done now. Check the data or manufacture using the VIN number, you will find it for vista if you search around forums. Always always always do a PDI before you sign papers. This is not just with tata, but any manufacturer/dealer.
	() Thanks

14th August 2009, 12:36	#8
Akki_5 Awaiting Email Confirmation Join Date: Jun 2009 Location: Mumbai Posts: 310 Thanked: 67 Times	Guys, the chassis # for this particular car is MAT6085219PF54641. Engine # 475IDT14FQZP65182. Can u help me decode the month and year of manufacture? Date of invoice = 26.06.2009
	() Thanks

14th August 2009, 13:12	#9
Akki_5 Awaiting Email Confirmation Join Date: Jun 2009 Location: Mumbai Posts: 310 Thanked: 67 Times	Hey guys, all issues sorted with the dealer. Thanks a lot for all the help. MODS - please close/delete this thread.
	() Thanks

14th August 2009, 13:28	#10
prabhusati BHPian Join Date: Apr 2008 Location: Bangalore Posts: 254 Thanked: 17 Times	Hi Akki_5, Please throw some more light as to how did you resolve this issue. This will help others when they buy.
	() Thanks

14th August 2009, 14:23	#11
DieselFan Senior - BHPian Join Date: Mar 2007 Location: Bangalore Posts: 1,584 Thanked: 260 Times	Akki_5, Please do write about your experience on the resolution. This would clarify the matter as well as may give a good point or two in favor of the dealer.
	() Thanks

14th August 2009, 14:24	#12
greenhorn Senior - BHPian Join Date: Apr 2007 Location: KL-01 Posts: 7,878 Thanked: 4,910 Times View My Garage	well, that was fast. Can we have some details of the resolution?
	() Thanks

14th August 2009, 14:28	#13
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,380 Thanked: 17,323 Times	Could you please share the deatils of the resolution as posted by others, might be useful to other buyers.
	() Thanks

15th August 2009, 15:19	#14
Akki_5 Awaiting Email Confirmation Join Date: Jun 2009 Location: Mumbai Posts: 310 Thanked: 67 Times	Well, at first, i was unaware that the car was registered with our Pune address and that everything regarding the registration process was completed. Surprisingly, even the sales guy could not tell me that the car had physical inspection done at Pune RTO which justifies the excess reading on odometer. After talking to his seniors, he called up the next day and told me about all this. The reverse gear light's bulbs were not fitted properly! The paint scraped off at multiple places wasn't explained but he offered to get it fixed. The rusted bolts under the hood were replaced. Left ORVM was replaced. The rear seat-belts were found to be OK (?). Anyways, the dealer requested us to take the same car and my dad obliged. Dad wasn't keen on waiting for another car as he had already told the manager that his car was coming on 8th! So all's well that ends well. Thanks for all the help guys!
	() Thanks