Need contacts to escalate a Mahindra after sales service complaint

ontheroad · 20th November 2009, 10:44

Hello, Presently Iam the custodian of two company owned Boleros and experiencing horrible service from Mahindra authorized service station at TVS, Kannur. One of my vehicle is in workshop for more than two months and still they are working on it. I have already escalated to mahindra customer care email, but I just get a reply that "they regret for the delay and inconvenience caused" and vehicle is still remaining in workshop. I will be very grateful if someone can share the personal/official email address of someone responsible in Mahindra

beejay · 20th November 2009, 10:50

Two months? What was the problem with the vehicles?

Usually Mahindra are very sensitive to mails sent to their customer care?
Anyways I have sent you a PM of the email ids?

ontheroad · 20th November 2009, 14:37

Quote:

Originally Posted by beejay

Two months? What was the problem with the vehicles?

Thanks beejay,

The Bolero was taken for engine rebuild and some suspension works @ 3.2 lakhs KMs. They are trying to source parts for the last two months.

Regards

beejay · 20th November 2009, 15:40

Quote:

Originally Posted by ontheroad

The Bolero was taken for engine rebuild and some suspension works @ 3.2 lakhs KMs.
Regards

3.2L kms.

I am sure it must be a Di turbo.

IndigoXLGrandDi · 1st December 2009, 19:34

Try the Helpline Number
09935066006
18001026006 Toll Free. It really Helps.

MileCruncher · 7th December 2009, 07:16

Have just sent you a PM with the contact details of concerned person at Corporate HQ. Hope it helps. Do let us know the update.

ontheroad · 7th December 2009, 13:08

Hi,

At last the bolero was repaired and delivered. Its running ok now.

Thanks everyone.

manja_92 · 9th April 2023, 20:51

Could someone please send me updated contacts for the Bangalore region?
I am facing issues with my XUV 700 which was delivered only 15 days ago. This would really help.

Thanks

balenoed_ · 10th April 2023, 00:20

Quote:

Originally Posted by manja_92

Could someone please send me updated contacts for the Bangalore region?
I am facing issues with my XUV 700 which was delivered only 15 days ago. This would really help.

For what? You haven't even briefed what is the story. Is the service center not able to resolve? Usually Mahindra's first level contact itself if quite efficient in addressing the concerns.

manja_92 · 11th April 2023, 19:54

Hi balenoed_,

Am facing issues with my sunroof. It has only been 15 days after delivery and my sunroof of the car neatly parked in an enclosed basement has cracked open! Please refer attached pics. I know this is very rare but there is absolutely no chance of an external impact. The service head is hellbent on proving that it has happened due to external impact. Am disheartened at the unfortunate situation am in and for my brand new car. Please suggest.

thirdmainroad · 19th April 2023, 16:07

Quote:

Originally Posted by manja_92

Hi balenoed_,

Am facing issues with my sunroof. It has only been 15 days after delivery and my sunroof of the car neatly parked in an enclosed basement has cracked open! Please refer attached pics. I know this is very rare but there is absolutely no chance of an external impact. The service head is hellbent on proving that it has happened due to external impact. Am disheartened at the unfortunate situation am in and for my brand new car. Please suggest.

Tough to prove it has had not had an external impact no? Why not get it replaced under insurance?

20th November 2009, 10:44	#1
ontheroad BHPian Join Date: Dec 2006 Location: KL-01/KL-08 Posts: 326 Thanked: 176 Times	Need contacts to escalate a Mahindra after sales service complaint Hello, Presently Iam the custodian of two company owned Boleros and experiencing horrible service from Mahindra authorized service station at TVS, Kannur. One of my vehicle is in workshop for more than two months and still they are working on it. I have already escalated to mahindra customer care email, but I just get a reply that "they regret for the delay and inconvenience caused" and vehicle is still remaining in workshop. I will be very grateful if someone can share the personal/official email address of someone responsible in Mahindra
	() Thanks

20th November 2009, 10:50	#2
beejay Senior - BHPian Join Date: Apr 2009 Location: The Nilgiris Posts: 1,963 Thanked: 204 Times View My Garage	Two months? What was the problem with the vehicles? Usually Mahindra are very sensitive to mails sent to their customer care? Anyways I have sent you a PM of the email ids?
	() Thanks

1st December 2009, 19:34	#5
IndigoXLGrandDi Senior - BHPian Join Date: Aug 2009 Location: Solapur (MH-13) Posts: 1,784 Thanked: 569 Times	Try the Helpline Number 09935066006 18001026006 Toll Free. It really Helps.
	() Thanks

7th December 2009, 07:16	#6
MileCruncher Senior - BHPian Join Date: Jan 2009 Location: MH01 Posts: 4,235 Thanked: 592 Times View My Garage	Have just sent you a PM with the contact details of concerned person at Corporate HQ. Hope it helps. Do let us know the update.
	() Thanks

7th December 2009, 13:08	#7
ontheroad BHPian Join Date: Dec 2006 Location: KL-01/KL-08 Posts: 326 Thanked: 176 Times	Thanks all Hi, At last the bolero was repaired and delivered. Its running ok now. Thanks everyone.
	() Thanks

9th April 2023, 20:51	#8
manja_92 Newbie Join Date: Jan 2022 Location: Bangalore Posts: 5 Thanked: 54 Times	Re: Need contacts to escalate a Mahindra after sales service complaint Could someone please send me updated contacts for the Bangalore region? I am facing issues with my XUV 700 which was delivered only 15 days ago. This would really help. Thanks
	() Thanks

11th April 2023, 19:54	#10
manja_92 Newbie Join Date: Jan 2022 Location: Bangalore Posts: 5 Thanked: 54 Times	Re: Need contacts to escalate a Mahindra after sales service complaint Hi balenoed_, Am facing issues with my sunroof. It has only been 15 days after delivery and my sunroof of the car neatly parked in an enclosed basement has cracked open! Please refer attached pics. I know this is very rare but there is absolutely no chance of an external impact. The service head is hellbent on proving that it has happened due to external impact. Am disheartened at the unfortunate situation am in and for my brand new car. Please suggest. Attached Thumbnails
	() Thanks